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Local Waste Services Standards Pilot Project | Linda O’Halloran | March 2016

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Presentation on the Local Waste Services Standards Pilot Projecr by Linda O'Halloran, Head of Products, Local Digital programme at the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.

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Local Waste Services Standards Pilot Project | Linda O’Halloran | March 2016

  1. 1. Local Digital Programme Local Waste Services StandardsLocal Waste Services Standards Pilot ProjectPilot Project #LocalDigital @LDgovUK bit.ly/WasteProject Linda O’Halloran | Head of Products | @LindaSasta
  2. 2. 2 Objective Update you on where we’ve got to and what we’ve learnt, and what’s in it for you
  3. 3. The Sector Needs Pioneers DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
  4. 4. 4 Today’s ObjectiveOur Ethos By working out loud, sharing ourBy working out loud, sharing our lessons, successes and failures,lessons, successes and failures, we’ll bring the sector with us, andwe’ll bring the sector with us, and achieve better outcomesachieve better outcomes DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
  5. 5. 5 2. Co-design some data standards for a local service - waste 3. Implement quickly - Show that the standard can work 4. Communicate how and why we’re doing this project 1. Pilot agile co-working. Can Local Government collaborate? Project Objectives
  6. 6. 6 What We Mean By Standards We’re developing basic data protocol, including common taxonomies and data models.
  7. 7. 7 What We DON’T Mean By Standards We’re not specifying how councils design their waste service, and we’re not building single services
  8. 8. 8 The Goal We’re trying to agree common building blocks that all councils and suppliers can use to develop the products and processes that make their waste services excellent and interoperable
  9. 9. May June July Aug Sept Oct Nov Dec Jan Feb Mar Beta phase One or more LAs implement live changes. The project team offers: •Implementation audit •Implementation planning •Service design support •Tech support Show & tell Alpha phase Develop, share & publish alpha versions of: •data model •publishing standard •API specifications •Referencing implementation •Business case Show & tell You are here Project Roadmap Discovery phase •Discovery days with each council (incl suppliers) •Discovery session with public sector stakeholders •Discovery session with commercial sector •Collation of needs into a backlog and roadmap •Review of backlog and roadmap with LAs Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
  10. 10. May June July Aug Sept Oct Nov Dec Jan Feb Mar Beta phase One or more LAs implement live changes. The project team offers: •Implementation audit •Implementation planning •Service design support •Tech support •Beta business case Show & tell Alpha phase Develop, share & publish alpha versions of: •data model •publishing standard •API specifications •Referencing implementation •Alpha usiness case Show & tell You are here Updated Project Roadmap Discovery phase •Discovery days with each council (incl suppliers) •Discovery session with public sector stakeholders •Discovery session with commercial sector •Collation of needs into a backlog and roadmap •Review of backlog and roadmap with LAs Evaluation & legacy phase •Secure phase 2 plans •Final business case •Write up all lessons •Hanover doc. •Final video Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
  11. 11. 1. A taxonomy of reasons for missed bins 2. A waste management Application Programming Interface (API) 3. A business case for end-to-end waste service design using common data and API standards, and common digital components (like a single addressing service) 4. Agreed key performance indicators (KPIs) 5. Some standard contract clauses 6. A clearly documented method for co-designing and implementing local digital service standards – starting with waste services Our Original ‘To Do List’ The phase 1 shortlist Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
  12. 12. 1. Taxonomies of reasons for missed collections, material types, container types and bulky items 2. A waste management Application Programming Interface (API) specification to demonstrate how the standard can be applied 3. A business case for end-to-end waste service design using common data and API standards, and common digital components (like a single addressing service) – 3 versions 4. Agreed key performance indicators (KPIs) – We have diverted our time for KPIs into refining the business case for different organisations 5. Some standard contract clause guidance 6. A clearly documented method for co-designing and implementing local digital service standards – starting with waste services – report, timelines, above assets and video What our final ‘building blocks’ will be Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
  13. 13. 13 Useful resources we’ve delivered
  14. 14. Needs epicsNeeds epics Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
  15. 15. 15 The ‘Epics’ Spreadsheet Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
  16. 16. Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
  17. 17. Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
  18. 18. 18 • engaged with over 80 UK Councils (plus new people here today) • engaged with 30 suppliers • engaged with 22 Networks/ Representative Bodies/ Change stimulation orgs By working out loud we have… Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
  19. 19. Welcome Linda O’Halloran, Head of Products, Local Digital Programme, DCLG Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016
  20. 20. Local Digital Programme The business caseThe business case #LocalDigital @LDgovUK bit.ly/WasteProject Sarah Prag | Service Design Project Lead| @SarahPrag
  21. 21. • £500 million for the sector over the 14 years • £142 million of that is channel shift enabled by the standard, the rest is more directly attributed • That’s £115,000 to £215,000 per council per year, once implemented The headlines Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016
  22. 22. Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016 Investigating contacts Total sector savings (over 14 years) £265 million Customer contact Total sector savings (over 14 years) £142 million Running the serviceSet up / refresh Tendering & implementing a new waste contract Total sector savings (over14 years) £33 million Creating a joined up end- to-end digital experience Total sector savings (over 14 years) £59 million
  23. 23. 23Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016
  24. 24. 24
  25. 25. 25 The Bigger Picture
  26. 26. • Partnerships & shared services • A more open & fluid market • Freedom to shop around • Innovation – products, services, business models – Councils, SMEs, bigger companies, communities The wider benefits Sarah Prag | @SarahPrag | DCLG | Local Waste Service Standards Project: Beta Showcase | February 2016
  27. 27. 27 • Unanimous support in local public sector • Still needs a centrally funded stimulus (up to £1.55m) • Supplier engagement has been weakest • Central government are currently unable to fund Where We’re At Now Linda O’Halloran | @LindaSasta | DCLG Local Digital Programme | Local Waste Service Standards Project | March 2016

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