1. Better Services for Less
Transforming services
November 2014

2. Public Service Transformation Network – supporting local reform

3. Why change is needed

4. Why data and technology are important part of re-inventing services

5. Why it does not happen
• Technological developments opened up great possibilities
• Places understand the need to better share and use information
BUT
• uncertain how to do it in a way which would safeguard privacy and comply
with data protection requirements
SO
• Use of data lags behind how we live our lives and what we are used to

6. Uncertainty is the only certainty there is

7. Example: use of data analytics in Indiana

8. What makes it work
• Compelling vision – saving
children or getting people into
work?
• Leadership to make it happen
• Seeing problems as horizontal
not vertical
• collaboration and co-design

9. Some questions for us
• How can places be more ambitious in how they use technology to
make better use of data to deliver better outcomes?
• What support is needed to build capability and how can we better
organise it?
• How do we better join up policy and digital – locally and in the
centre?
• Role for Centre of Excellence helping dispel myths and build local
trust and relationships?
• Do we need more legislation?
• Common platform?

10. Follow us
@servicereform
www.publicservicetransformation.org