Lorena Bellés

3 Abonné

I'm a professional in Social Customer Care, with experience in training, leadership, management and operational issues. Communication, care and services to customers or passengers have moved into Social Networks. My educational background and my working experience in aviation, together with my training in Social Media, give me the necessary skills to care, grow and flourish your online reputation, increasing visibility for your company and managing actions in social media to favor your online community.

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Lorena Bellés

Présentations

Futuro del email

Caso practico sm plataformas colaborativas

Open Innovation

Cv 6 dec14 cat

J’aime

The internet of things for the tourism & cultural industries.

Medir la satisfacción del cliente

Cómo convertir prospectos en clientes y clientes en fans

Como crear clientes de sus fans

Como Crear Fans - Felipe Ordonez, Ampersand

36 infografias sobre el mundo de la geolocalizacion

Synack at ShmooCon 2015

Reputación Online y Hoteles ¿Qué hacer con las críticas?

“Lanzadera, una forma de trabajar con emprendedores exitosa” de Javier Jiménez

Plan de social media marketing