This document is a resume for Louis Hellen summarizing his qualifications for a management position. It outlines his 3+ years of experience in restaurant management, including as a manager at Brother's Bar where he maintained excellent customer service, generated repeat business, and trained servers. It also lists his education in Sports Management and experience coaching rugby.

1.
LOUIS HELLEN
303­587­8410
lhellen08@gmail.com
SUMMARY
Qualified manager with a strong work ethic and the ability to build lasting client relationships. Experience in
operations management, sales, budget development, staffing and cost control. 3+ years of professional
experience in restaurant management and proven success in organizing tasks and increasing sales. Adept at
communicating effectively with customers, vendors and staff. Exceptional organizational and planning skills;
adaptable; enjoy new challenges.
SKILLS AND PROFICIENCIES
● Excellent interpersonal and communication skills
● Multi­tasking abilities with proficiency in organizing and managing different tasks
● Expert knowledge of handling and administration and paperwork
● Full service restaurant background
● Supervisory skills
● Strong customer relationship builder
● Skilled in bookkeeping and preparation of financial records
● Recruiting, training and supervising staff
EXPERIENCE
Brother's Bar​ ­ Denver, CO
2013 ­ 2015
Restaurant Manager
Maintain excellent customer service by stressing "the customer comes first" in all weekly employee meetings.
Two years experience as a server of a high volume restaurant bar.
Generated a strong bar patron following.
Strong culinary knowledge, very comfortable explaining food preparations and terms.
Skills in serving food and beverages to guests and patrons..
Generate repeat and referral business.
Training server at previous restaurant. Duties included: weekly training seminar for staff, approve servers
closing
duties, insured all servers followed company procedures.
Comfortable in giving detailed explanations to guests on how a variety of menu items are prepared by describing
ingredients and methods of preparation.
formally recognized as lead server by staff, owner and management with responsibility for coaching new and
seasoned staff regarding menu, wine, procedures and Brothers Bar high and proactive expectations for guest
service.
Worked in a team serving environment and maintained that theme every moment of every day.
Actively participated in weekly meetings with staff and management on ways of running a tighter ship and
cultivate ideas to stay at the lead of an industry that by nature is progressive and highly customer
service­oriented.
Raised customer checks by up­selling/suggesting additional courses and better drink choices.
Consistently exceed sales goals by effectively managing my section and displaying effective multi­tasking.

2.
Ted's Montana Grill​ – Denver, CO
2012 ­ 2013
Server
EDUCATION
Bachelors of Science, Sports Management­Mesa State
ACTIVITIES & SPORTS
Rugby – Denver Harlequins
Head Couch – Colorado Mesa Mavericks, Rugby 2012­2014
Rugby Captain ­ Colorado Mesa University – 2007­2011
www.validant.com
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