1. LOUIS TRAMMELL
10850 Southgate Manor Dr  Louisville, KY 40229  trammelllouis78@gmail.com 
(H) 502.472.3394 (W) 270.706.9447
EXECUTIVE SUMMARY
Effective leader who identifies areas of risk and implements solutions that improves organizational
internal controls, efficiency and compliance. An experienced manager with a focus on compliance
exception reporting, composing and implementing procedures, in-depth internal examinations and staff
supervision. Areas of strength include
 Operation management
 Large and small project meeting
 Complex problem Solving
 Cross-functional team management
 Proficient with Microsoft Office system (Word, Excel, Outlook, Power Point, Visio, TFS,
SharePoint)
PROFESSIONAL EXPERIENCE
Jack Henry & Assoc. 2013 to Present
Compliance Analyst
 Performs business analysis function as part of software development lifecycle for
compliance
 Manages Disaster Recovery & Business Continuity Plan for IT functional area (BIA,
Risk Management)
 Works with leadership and external partners to identify, monitor and control new risk
 Provides proactive consulting and facilitation on risk, control and governance processes
for those areas under review both internal and external partners
 Successfully manages several compliance audits and projects(SOX, SSAE16, PCI,
FFIEC)
 Review, approve control policies and processes in order to ensure regulatory
compliance across all departments
 Review access logs and group permission to ensure separation of duties
Humana Inc. 2012 to 2013
Project Analyst
 Recorded a 97% pass rating in benefits review and returned
 Collaborated with multiple partners to ensure compliance with Affordable Healthcare Act
 Prepared internal and external reports on projects in coordination with different
departments
 Analyzed projects to determine the scale and impacts of projects assigned

2. HUMANA INC. 2010 to 2012
Frontline Leader
 Managed team of 13 quality assurance specialist
 Engaged and Collaborated with other departments to reduce rework by 20%
 Oversaw transition from onshore operations to offshore operations.
 Initiated programs that standardized employee training and led to higher performance rating and
reduced overhead
Humana Inc. 2010 to 2012
Medicare Enrollment Specialist
 Served Humana as a Subject Matter Expert in PDE, BAE and LIS
 Expressed of knowledge of claims, billing and enrollment systems, processes and
methods and tools to ensure exceptional member services
 Analyzed incoming claims to determine proper disposition and control with quality
assurance score
 Navigated several Humana systems (CAS, CCP2, ARGUS, Mentor, Alliance, and Aspire)
United States Army 1998 to 2006
Petroleum Supply Supervisor
 Served as Equal Opportunity Officer, conducting annual training, while investigating
discrimination, harassment claims and report finding of investigation to senior
leadership.
 Received accolades from senior ranking officers for providing guidance and support to
subordinates and peers
 Reviewed, consolidated, prepared technical reports and standard operations procedures
for fuel missions
Education and Training
Graduate with Bachelor in Business Management Indiana Wesleyan – Louisville, KY - 2011
Pursuing BA Information Technology Security, Sullivan University – Louisville, KY – 2017
Equal Employment Opportunity Training – Fort Knox, KY - 2003