100 mln clients 6 countries 70,000 employees TOP-3 best employers 85% vacancies are closed by internal candidates TOP-10 best companies for leaders in Russia (2014)

1. Kukharchuk Oxana
Director Corporate University MTS
Leadership culture
Development
26/6/2015

2. 2
MTS TODAY
> 100 mln clients
6 countries
70,000 employees
TOP-3 best employers
85% vacancies are
closed by internal
candidates
TOP-10 best
companies for leaders
in Russia (2014)

3. 3
Russia today
146 mln people
9 time zones
19 mln live in Moscow region
9 hrs!
3
167.6% telecom penetration

4. 4
Environment
for
continuous
LEARNING
&
DEVELOPMENT

5. 5
https://www.yout
ube.com/watch?
v=GlpjA-
QgmQM

6. 66
Dependency
Proactive
Commu
nication Silos
Engage
ment
People
Speed
Quality
Clear
leader
shipAligned
Defined
respon
sibility
Strong sides Develop
Finalized strong aspects and
future development

7. Мы создаем возможности развития, расширяя границы людей и бизнеса, для уверенного будущего МТС

8. 8
Whom would you choose as the BEST
friend?
1 2 3
Emotional Intellect, MBTI
self awareness, understanding others,
communication and motivation enhancement

9. 9
Body language

10. 10

11. 11

12. Develop a coaching culture.
Managers coach their teams
Adaptability
Set up an
effective team
Creative
thinking
Learning
Agility
Effective
decision taking
Negotiation
skills
Strategic vision
Result
Oriented
12

13. 13
E-learning potential
iMBA:
9 month, webinars based,
10 modules, 200
participants, home works,
tests, peer2peer learning
HR Academy:
develop HR teams
transform to the HR BP
On-line conferences:
HR conference.
Best practices
For clients and partners

14. 14
Meetings with people from
other industries: doctors,
firefighters, paraolimpic champions, etc
«Out of business» development
Life styles CLUBS: Women in
business, Book-lovers, Story telling,
English club, Creativity boosters,
Theater, etc
Self development via training
others: managers run trainings on
leadership, finance, innovations (~200
managers, 10 000 employees participated)
Mentors and corporate coaches
to develop others and unleash the
potential

15. 15
Learning Engagement
Peer2Peer:
 VIDEO, WEBINARS
 Lifestyle topics
 Knowledge sharing
STAR groups:
 Choose a topic to improve
 Brainstorm ideas
 Approve with business
 Implement
IDEA Factory:
 Offer improvement or
innovation
 $40mln profit
Contents:
 BIG DATA
 Service improvement
 Online tools for B2C
Projects: obligatory in all leadership programs. VPs
participate at the final defense.

16. 16
Train high school students:
MOBILY SAVVY how tech your
parents use on-line technologies
Social responsibility activities
EDU centers for 50+: How
to use computers, internet, useful
apps for seniors
Brand Ambassadors:
employee trainings to do posts
in social networks
Secure internet for kids:
internet security and safety for
kids and parents

17. #MTS_20

18. 18

19. 19
MTS corporate radio

20. 20
Guidebook for managers how to improve
engagement

21. 21
Engagement results
21

22. 22
22
NPS rapid growth

23. 23
Development is
available for every out
of 70 000 employees
48,000 went through in-
class training
74,000 online trainings
+14pp factor training in
engagement ‘14 vs ’13

24. 24
THANK YOU
Oxana Kukharchuk
Director Corporate University, MTS
Kukharchuk.Oxana@gmail.com
YOU know that
you CAN