The document discusses how customers have become more demanding in the digital age and outlines Nixxis Contact Suite solutions to help companies meet these changing customer interaction challenges. It notes that if Facebook were a country it would be the 3rd most populated, that 6 billion cell phones are in use worldwide, and that Nixxis solutions focus on human resources, performance, service levels and technology to provide the best customer experience.

1. HOW TO KEEP UP
WITH CHANGE
>>

2. DID YOU KNOW?

3. IF FACEBOOK WERE A COUNTRY,
IT WOULD BE THE 3rd MOST
POPULATED IN THE WORLD
<< >>

4. 6 BILLIONS
THE NUMBER OF CELL PHONES
IN USE WORLDWIDE
<< >>

5. 3 MILLIONS
THE NUMBER OF CELL PHONES
SOLD EVERY DAY
<< >>

6. CHOICE: 78% OF CUSTOMERS USE 2
OR MORE MEDIA TO INTERACT
<< >>

7. TWITTER STATES THAT 400 MILLIONS
TWEETS ARE WRITTEN EACH DAY
<< >>

8. INTERNET = OUR VIRTUAL HOME
WE HANG OUT, MEET FRIENDS, SHARE
EXPERIENCES, LEARN, DO BUSINESS,
MARRY, BUY STUFF, COMPLAIN, …
<< >>

9. WHY ARE WE TELLING YOU THIS?
<< >>

10. Customers have become
MORE
DEMANDING
SAVYY
HUNGRY FOR SERVICE
INFORMED
PRICE-CONSCIOUS
EMPOWERED
…
<< >>

11. NIXXIS WILL HELP YOU LIVE UP TO
INTERACTION CHALLENGES
<< >>

12. BECAUSE WE KNOW ALL
WHAT PEOPLE HATE
<< >>

13. LONG WAITING TIMES
<< >>

14. “If you’re calm and rational, press 1.
If you’re a whiner, press 2…”
POORLY DESIGNED IVR
<< >>

15. INABILITY TO ACCESS THE
RIGHT PERSON
<< >>

16. INCONSISTENT & RANDOM
INFORMATION
<< >>

17. I did not have
sex with that
woman!
HAVING TO REPEAT INFORMATION
<< >>

18. When you are completely
and unable to face up to the
challenges …

19. Your Customer
Contact Center
Partner

20. WHY ARE WE SO GOOD AT THIS?

21. We are passionate

22. We are experienced

23. We use smart methods

24. We developed the
greatest tools available to date

25. FOR THOSE WHO ARE DEMANDING

26. Nixxis Contact Suite Basic & Premium
 Covers 80% of market needs
 Complete Customer Contact Center solution
 Straightforward architecture
 Fast installation
 Short training period
 No need for professional (integration/maintenance)
services
 Easy campaign creation and client file management
 Upgradable to higher NCS versions > investment is safe!
<< >>

27. FOR THOSE WHO ARE VERY DEMANDING

28. Nixxis Contact Suite Enterprise & Pro
 Most complete solution on the market
 Seamless integration of all media
 Fully IP-based
 Geographically independent
 Advanced features
 Smooth switching between interaction channels
 Centralized management and reporting
 Advanced routing and profiling
 Robust and secure architecture
<< >>

29. WHY NIXXIS SOLUTIONS?
WE’RE SIMPLY THE BEST!
Our products take into account human resources,
performance, service levels, quality standards,
operating costs and technology.
<< >>

30. Serving you …
 Profit-based routing
 Better customer experience / higher profits
 HR-based team overflow
 Staff optimization
 Smart (dialing) algorithms
 Campaigns in line with business objectives
 Multi-wave campaigns
 Staff & supervisor optimization
<< >>

31. Serving you …
 Media blending
 Multichannel approach
 Multi-site deployment (onsite, offshore, home)
Virtual contact center, no geographic constraints
‘In the cloud’
 Advanced recording included
Store, find, learn
<< >>

32. Serving you …
 Voice broadcasting
 Specific voice messages
 Open architecture
 Easy integration & fast time to market
 Easy to install & maintain
 Stable infrastructure
 Low TCO
Guaranteed Return On Investment
<< >>

33. Talking about ROI … imagine this!
1 resource = € 24 per hour
10% improvement in performance
> € 2,4 per hour
6 working hours/day
220 working days/year
50 resources
<< >>

34. Start
2,4 x 6 x 220 x
50
counting
€ 158.400/year
€ 792.000/ 5 years
your
PAYBACK < 6 MONTHS
Investment only 2,5%
profits!
of total cost!

35. DON’T GET CAUGHT IN THE WEB
OF CHANNELS

36. Embrace innovation and change
Reach out to your customers
Connect to them
Influence them
Engage them in transactions
Trust upon Nixxis to help do so!

37. Nixxis in a nutshell
 Founded in 2006 by call center experts with yearlong
experience
 Headquarters in Belgium
 Good logistic coverage in Europe (9 offices)
 Focus on software development
 Target: contact & customer interaction centers (15 to 150
agents)
 On-site installation and cloud-based deployment
 Go-to-market model / major channels (integrators, outsourcers,
telco providers, end customers)
<< >>

38. Value proposition for integrators
 Total integrated contact center solution
 Multimedia
 Latest technology
 Can be integrated with CRM, ERP, …
 Can be deployed on-site or in cloud mode
<< >>

39. Value proposition for outsourcers
 Multi-channel, multi-tenant, full blending
 Unique functionalities
 Group-, skill- & profit-based routing
 Campaigns & sub-campaigns: activities
 Multi-wave activities
 In- & outbound
 Multiple media
 Activity workflow
 Increased agent productivity
 Guaranteed ROI
<< >>

40. Value proposition for Telco’s
 Total integrated solution
 On Client site or in “The cloud”
 Inbound ACD
 IVR
 Outbound dialer (manual, preview, progressive, predictive)
 Easy to install
 Multi-tenant
 Search mode
 Scripting
 Supervision
 Recording
 Reporting
<< >>

41. Value proposition for End customers
 Total interaction platform
 Consistent and complete information
 Response to ever-more demanding customer
 Cross-channel integration
 Basic or extended functionalities
 Can be integrated with existing databases and
applications
<< >>

42. More informations:
sales@nixxis.com
+32 2 307 00 00