1. Luis Santana
F-21 Cross Street
Key West, Fl 33040
305-923-8734
southernmostsantana@yahoo.com
PROFILE
I am a dedicated person who is always ready to go, I’m self motivated and willing to try new
things. I work good with others and I’m a team player who learns fast. I know with my skills,
education and great personality I would have lot’s to offer.
EXPERIENCE
Best Western Key Ambassador Resort Inn
3755 S. Roosevelt Blvd
Key West, Fl 33040
(305) 296-3500
January 26, 2004 - May 7, 2005
Guest Services
Front desk & all front desk procedures.
Starting pay: 10.00 End pay 11.25
Job Responsibilities
Handling cash and credit cards, reservations including dealing with travel agents, independent
travelers,
helping and following up with guest problems, training of new employees, concierges
Southernmost Beach Resort/ Southernmost Hotel Collection
1319 Duval St.
Key west, Fl 33040
(!305) 296-6577
November 07, 2005 - Current
Guest Service Supervisor
Supervisor front desk 40 hour a week shifts
Starting pay: 11.50/hr. Current pay 19.29/hr.
Job Responsibilities
Handling large amounts of cash, taking inventory on front office supplies, overseeing Bellmen,

2. training of new employees including customer service, PBX, reservations, daily front desk
procedures,
extensive reservations training including dealing with travel agents, independent travelers,
group reservation,
special events, hotel information, answering PBX, entering wake up calls, following up with
guest and employees on all issues, property & room inspections on a regular basis, keeping track
of compliments and complaints on travel sites like Trip Advisor, limited sale of merchandise
including hats, shirts, laundry
supplies, faxes, etc.
EDUCATION
Graduated From Key West High School 2004
Florida Key Community College
Monroe County Fire College
Training and Certificate’s:
Emergency Management FEMA
Firefighter One Oct. 2011
Firefighter Two May. 2012
Introduction to incident command system
ICS for single Resources and Initial action incidents ICS-200
National Incident Mang. System (NIIMS) and introduction
National Response Framework, and introduction
Flusar Operations level for Vehicle and Machinery
Emergency Vehicle Operator Course Apparatus
Fire service Hydraulics FFO 1301
Apparatus Operations FFP 1302
Aerial Operations
EMS
First Responder
SKILLS
Computer literate
Multi tasking
Handling cash, checks & credit card
Knowledge of PBX systems, Roommaster, Maestro, Opera

3. Concierge’s services/sales
Fluent English & Spanish
PROFESSIONAL REFERENCES
Adelheid Salas (305) 304-7962 adelsalas05@hotmail.com
Cindy Spencer (305) 849-2497
Todd Jones (305) 600-7311