Update Resume

1. Luis Santiago
12518 Gentle Knoll Ct.
Jacksonville, Fl. 32258
(904) 655-8161
lespty@bellsouth.net
PROFESSIONAL SUMMARY
Versatile dedicated Systems Administrator with a strong aptitude for problem solving. Team oriented
individual, effectively plan, install configure, and optimize IT infrastructure.
AREAS OF KNOWLEDGE:
● Windows (All) ● Symantec Endpoint Protection
● SCCM 2007/12 ● Change Control Administration
● Fax Finder ● Active Directory Administration
● MAC administrator ● RSA Server
● Tumbleweed email gateway ● VMware 5.5
● Barracuda, Sonic Wall ● Exchange Administration
● Office Products 365 ● Kaseya Remote Desktop
● File & Print Services ● Bi-Lingual: English/Spanish
WORK EXPERIENCE:
Desktop Support Tech III
GDR Group Inc – Supporting Creative Bus Sales Jacksonville Florida.
1/2017 to the present
● Administer 400 users on 19 sites over the USA with Windows 7/8/10, Mac OS 11, laptops,
desktops and surface, manage Verizon account with more than 265 phones.
● Build and configure new Windows Workstations for new environments and
users. Support 350 RDS connections, on 6 servers farm.
● Work Exchange server and office 365, in the creation and termination of users.
● Support Sonic Wall firewalls, HP switches, Aruba wifi nodes. Make sure that they are operational.
● Administer and support Avaya switch. Add and delete phone numbers, create accounts.
● Active Directory Administration, manage all accounts. User Creation, Deletions maintain domain.
● Work with Kaseya Remote Control have access to all server and machines in the network.
● Knowledge of VMware, Server support, Email Support, Connectivity.
● Managed projects, work well in groups and without supervision.
● Manage all printers and peripherals in all 19 sites. Work very efficiently from a remote location.
System Administrator
Payspan Inc - Jacksonville Florida.
2/2011 to 12/2016
● Supported 200 users with Windows 7/8/8.1,10 and Mac OS, 10.11 laptops and desktops.
● Build and configure new Windows server systems as needed for new environments and
services.
● Work within VMware vSphere, to create and manage virtual machines.

2. ● Administer SCCM 2007/2012. Software updates deployments, Create packages, collections,
advertisements, task sequences, reports.● RSA token administration, manage all users tokens.
● Administer and support numerous appliances and services. BlackBerry Enterprise Server,
Tumbleweed Mail Gateway, Barracuda Web Filter, HipChat, Axway Mailgate, IIS, Backup Exec.
● Active Directory Administration, manage all accounts. User Creation, maintain domain.
● Managed Symantec endpoint protection server for all desktops and laptops.
● Migrated 200 users from windows XP to windows 8.1.
● Exchange Administrator, account management.
● Lead the Help Desk for service level compliance and ticket resolution.
● Support Mac OS X workstations and laptops on Active Directory.
● Support of all desktop and laptop hardware in the manufacturing, distribution, lab environments,
purchasing and inventory.
LAN Administrator II
7/99 to 12/2010
BellSouth Corporation - Jacksonville, Florida
● Responsible for providing 2000, XP and Vista Admin support in a multi server, LAN/WAN,
Ethernet environment with 350 workstations.
● Created login script, printers, user accounts/groups and applications.
● Managed domain access to resources on the LAN/WAN. Backup Administrator responsibilities
for Veritas systems for more than 20 servers.
● Disaster Recovery Team Leader responsible for handling the DR testing and documentation
for all the servers in the center.
● Change Control Manager responsibilities in a multi-state environment.
● Built several application servers, documented all installation procedures for Witness/TCS/Inova/TRR.
Network Engineer I
Homeside Lending Company - Jacksonville, Florida.
2/98 to 7/99
● Implemented the new Enterprise Backup System, Fax Server and the DLT backup server that backed-u
p 500 gigabytes of data including Novell, NT, SQL Unix and the Enterprise Fax server that serviced of
all the faxes from Exchange and other areas of the company (5,000 faxes per day). Designed and impl
emented a New York site for the company in Connecticut. Created a new Novell 4.11 server.
● Accountable for help desk customer service and ticket resolution
● Collaborated with other associates on Y2K and Novell consolidation project. Consisting of consolidate
7 Novell servers into one and use clustering to have a redundancy on the server.
● Protocols supported were TCP/IP/IPX/SPX, NetBIOS (Cisco, BayNetworks). Administered Lotus not
es Server and helped on the installation of a Lotus Notes server to support 100 users.
EDUCATION:
BA Degree in Business Administration, June 91 - UPR-RUM
Minor: Computer Information Systems and Human Resources
Certification Computer Networks 1996 – Columbus State University OH
(CNA) (MCP) MCP+I) (MCSE) MS Office for MAC and iOS.
2014 Cisco CCNA class ICND1, Windows 7-8.1-10 class.
Citrix 2001 Seminar, FCCJ Business Writing Seminar, Project Management
References and Credential Verification available upon request