1. Luke Jensen
Luke Jensen
Luke Jensen
Luke Jensen
7303 Ione Ct Phone: (925) 864-0319
Dublin, CA 94568 lukesj@gmail.com
Professional, patient focused leader committed to service, quality and continuous
performance improvement. Efficient team member, dedicated to safety, effective
workflows and the highest standard of care.
Projects
Direct Rooming Work Flow (Walnut Creek Emergency Dept. 2013)- Provided a base line
algorithm for direct patient rooming that utilized available staff more efficiently. Worked as a
department team leader to tailor the design to fit all shifts and classify job roles. The
workflow is currently being used.
Nurse Knowledge Exchange Committee (Vallejo Med-Tele Unit 2011)- worked with a small
team consisting of KFH management and RN staff to redesign the change of shift reporting
process. This involved implementing patient bedside report in order to utilize better time
management, provide consistency in the plan of care across the different shifts, and involving
patients more in their own care during their hospital stay.
Core Qualifications and Skills
o Management of high volume patient focused
workflows.
o Effective team building leadership.
o Efficient safety practices and risk event
prevention.
o Performance Improvement.
o 9 years emergency room experience.
o Participate/activate team trained response
protocol for critical patients.
o Prioritize care of patients in a multiple
patient care unit.
o Restraint assessment and management of
aggressive behavior.
o Skilled in emergency response procedures
and protocol including CPR.
o Excellent knowledge of medical, nursing
and clinical practices.
o Adept in performing in fast paced
environments and assisting in critical
operations.
o Act as a liaison between physicians, nurses
and ancillary staff to resolve issues/problems
as they may occur.
o Responsible for quality control and
organization of patient care areas.
Professional Experience
Emergency Department/Imaging Services, Walnut Creek Mar. 2014-Present
Flow Supervisor
Manager of high volume patient transport between the Emergency Department and Imaging Services to

2. Luke Jensen
Luke Jensen
Luke Jensen
Luke Jensen
ensure an efficient and timely workflows.
o Manage patient exam preparation for transport to Imaging.
o Manage the Imaging Aid transport team of 23 union direct reports.
o Staffing and scheduling with afterhours on call.
o Budget monitoring.
o HR duties including hiring, evaluations, and corrective action.
o Safety Committee participant.
o Daily operational needs within both departments.
o Special projects that include Performance Improvement, Customer Service focus and strategic
planning.
Emergency Department, Kaiser Hospital, Walnut Creek Jan. 2012- Mar. 2014
ER Technician II
Work alongside physicians, RNs, as a team based unit, to provide safe efficient treatment of
patients requiring a high level of emergent, lifesaving, care as it pertains to the patient’s physical
and mental status.
o Proactively participate in ED staff meetings, in-service, and improvement activities providing
clear efficient knowledge based feedback in order to improve patient satisfaction, employee
safety and morale.
o Ability to handle a high stress environment while demonstrating the ability to prioritize patient
needs with available unit resources.
o Critically thinking to anticipate the needs of patients and staff; expediting the provision of
excellent care to members and their families.
Med-Tele Unit, Kaiser Hospital, Vallejo, California Nov. 2010 – Jan. 2012
Patient Care Technician
Work with MDs and RNs to provide safe, quality care, for all ages, acuities and conditions,
including ensuring age-specific care and responding to the cultural needs of patients and families.
o Complete duties with regard to workplace safety practices and policies, including infection
control, and State/Federal regulations.
o Proficient in the use of computers and telecommunications in documentation, tracking and
conveying information.
o Team trainer for implementation and training of staff for Nurse Knowledge Exchange
program
Emergency Department, Kaiser Hospital, Walnut Creek Jun. 2004 – Oct. 2010
Unit Assistant
Perform a variety of technical, clerical, and clinical care duties to assist practitioners and other
members of health care team in providing high quality patient care. Responsibilities for support
and coordination of administrative activities included:
o Assisted unit personnel use of electronic and paper medical records
o Communication liaison between physicians, nurses, ancillary staff and other units.
o Point of contact for nurses' station; follow up with patient and/or family as appropriate, and
appropriately routed internal and external telephone calls.

3. Luke Jensen
Luke Jensen
Luke Jensen
Luke Jensen
o Initiated unit's downtime procedures when necessary.
Emergency Room, Kaiser Hospital, Walnut Creek Oct. 2003-May 2004
Emergency Room Registration
Manage office duties and logistics; facilitate communications with members, emergency room care
team, other departments and services, processed payments and maintained records. Perform the
duties of a receptionist and greeted patients and families. Register patients; obtain documentation of
consent for treatment. Maintain accurate records and accounting. Collected co-pays, provided
receipts and performed strong customer service.
Education/Licensing/Certifications
o Certified Phlebotomy Technician I– Cert # CPT00051126 - Expires 09/06/2017
o Basic Life Insurance (BLS) Certificate
o Licensed Vocational Nurse/Licensed Practical Nurse License # 251058 – Exp. 09/30/2017
BA Healthcare Informatics from Western Governors University: Estimated completion Sept 201

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