Tips, goals and examples of how to run a welcome email program from Lyris. Visit http://blog.lyris.com/ to accelerate your digital & email marketing campaigns.

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Lyris Connections Blog
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Why Welcome Email Programs are Important!
By Bob Kamal
Subscribers are at their most engaged within the first few weeks of signing up
to an email program. After all, they have just given you their email address
and permission for you to email them. Before you pull them into your regular
communications program, the best thing to do would be to send a welcome
email or series of welcome emails to introduce them to your brand, build
engagement, and start driving revenue through your email marketing program.
There are five important goals of a Welcome Program:
• Welcome your new subscribers immediately.
• Educate them on your brand.
• Outline the benefits of your email program.
• Set expectations on the types and frequency of emails you will be sending.
• Encourage them to add your email address to their address book for improved deliverability.
And here are some tips for a successful Welcome Program:
• Have the “From” field be your company name to ensure subscribers recognize who is sending the email.
• Personalise as much content as you can; e.g., use a subscriber’s first name, but also try and utilize any of the
other data you captured at registration.
• Send the first welcome email within 24 hours of subscribing though, ideally, it would be best to send
immediately.
• Incentivize the Welcome Program with offers to encourage conversion, but don’t discount too much – you may
risk conditioning your subscribers to expect discounts from you all the time.
• Ideally, send a series of emails and gradually build a relationship with your subscribers before they start to
receive any other scheduled communications or ad hoc offers.
• Test! Don’t just set and forget. Test the subject lines, content, and day and time emails go out to ensure you
continuously optimize your Welcome Program.
Examples of Good Welcome Emails
These two retailers know how to do it right. Take a look – do your welcome emails work this hard to engage
new subscribers?

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Lyris Connections Blog
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Harvey Norman
• The email clearly identifies that it’s from Harvey Norman and is sent immediately after sign-up.
• Using the subscriber’s first name along with a thank you offer builds a relationship immediately.
• The email articulates the benefits of signing up and sets expectations for subscribers as to what they will
be receiving.
• The offer is sent to the subscriber with a dynamic timer, creating a sense of urgency to drive conversion.

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Lyris Connections Blog
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Piperlime
• “From” name and address clearly identify the sender, and the email is sent immediately after sign-up.
• The email subject line welcomes the subscriber and articulates the offer.
• The offer is provided with an expiration date to create urgency and aid in conversion.
• The email is well designed with examples of the types of email campaigns the subscriber will receive.
• A clear link to the preference center encourages subscribers to provide more details, which will then drive a more
relevant – and profitable – email program.

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About Lyris Inc:
Lyris (@Lyris ) is a leading global provider of digital marketing solutions that help companies engage with customers
in more meaningful ways. Lyris products and services empower marketers to design, automate, and optimize data-
driven interactive marketing campaigns that facilitate superior engagement, increase conversions, and deliver
measurable business value. Lyris’ high-performance, secure, and flexible digital marketing platforms improve
marketing efficiency by providing automated digital message delivery, robust segmentation, and real-time digital
channel analytics. The Lyris solutions portfolio is comprised of both in-the-cloud and on-premises offerings – Lyris HQ
and Lyris LM – combined with customer-focused services and support. More than 5,000 companies worldwide partner
with Lyris to manage and execute sophisticated digital marketing campaigns across email, social, Web, and mobile
channels. Learn more at www.lyris.com.
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