Simple explanation about CRM(Customer Relationship Management).
what is crm?
what they do?
different between crm and erp?
role of hr in crm?
crm specialist for?
2. CRM ROLES:
A CRM (Customer Relationship Manager) is
someone who knows their customer's needs,
wishes and dreams.
The CRM Manager will work with customer
service, marketing staff and operations to
maintain a customer-focused attitude with a
focus on activities that create lifetime customers.
3. What they do ?
A CRM system essentially provides a central
place where businesses can store customer and
prospect data, track customer interactions, and
share this information with colleagues.
It allows businesses to manage relationships
with customers, helping the business to grow.
CRM system examples include marketing, sales,
customer service, and support.
4. What CRM analyst do?
CRM analysts work in companies or in
consultancies, using CRM software to analyze
customer data and make recommendations on
sales, marketing and customer service
initiatives.
What does CRM software do ?
In CRM, CRM software is a category of software that covers a broad set of
applications designed to help businesses manage many of the following
business processes: customer data. customer interaction. access business
information.
5. What do CRM specialist do ?
CRM specialists are analysts who constantly
examine and monitor a firm's practices with existing
customers, helping ensure that retention levels are
as high as possible. They also analyze data to find
ways to attract new customers, as well as assist in
the rollout of such measures.
6. • CRM is oriented towards
the management of
customer relationship
with the enterprise.
• CRM focuses on
increasing sales.
• ERP is mainly concerned
with planning the
resources of the
organization to ensure its
best possible use.
• ERP gives emphasis on
reducing costs.
7. Roles of HR in CRM:
The HR team has responsibility for managing and
tracking employee performance, legal compliance
and supporting a connected workforce. ... Navigate
this site in order to learn more about HR software
and CRM, or prepare for your CRM implementation
project and get advice on how to shortlist
your CRM solution or CRM provider.
