1. Personal Profile / Personal Attributes
A highly motivated, self-starter with strategic leadership capabilities. Advanced analytical thinking skills and
strong planning, organising and monitoring ability. Excellent interpersonal and communication skills at all
levels. An excellent negotiator and problem solver. Able to initiate and support service delivery innovation.
Very professional, self-confident and intelligent. Proactive, empathic and diplomatic with a passion for
people and delivering effective services designed to improve the lives of people who need support.
Key Skills
• Exceptional Project/Service Development, Management & Compliance
• Managing a portfolio of services
• Quality Assurance & Monitoring
• People Management & Empowerment
• Leading & Implementing Innovation
• Project Implementation and continuous improvement using business approaches to improve
performance
• Building and maintaining relationships with commissioning bodies both statutory and non-statutory.
• Managing high level multiple tasks competently, working well under pressure
• Developing and delivering strategic objectives
• Leading Consultative Processes enabling client involvement in service delivery.
Experience
• 14 Years working in the Charity/Not-For-Profit Sector
• 10 years operational management experience
• 6 years management in the Learning Disability Care and Support Sector
• 6 years experience in the delivery and management of CQC regulated activities
• 5 years experience of Social Enterprise – supported volunteering for people with LD
• 3 years experience in Domestic Abuse Perpetrator Programme delivery
• Recruitment, training, developing and performance management of staff teams
• Extensive experience of Grant/Contract Administration and compliance.
• Development of training programmes for disadvantaged adults.
• Design and implementation of services, transfer and transition of service users and TUPE
processes.
• Developing outcome monitoring and evaluation systems, data collection and data management.
• Experience of achieving performance targets, developing processes and systems to meet
organisational, local and national objectives.
• Interpreting regional and national legislation and implementing its practical application within in
projects and programmes
• Understanding and appreciation of the needs of disadvantaged people across all client groups.
• Successful tendering, bid writing and contract negotiation.
• Budget setting and financial management.
• Organisational representation and liaison at executive level.
Achievements
• Successfully designed and implemented several community based services designed to deliver
person centred services and empowerment to individuals and groups.
• Development of a data collection systems, processes and procedures ensuring contract compliance
impact measurement and stakeholder satisfaction.
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CURRICULUM VITAE - MELINDA J GREENSTOCK
Address: 9 Moyne Gardens, Amesbury, Wiltshire SP4 7SA
Tel 07801949657 email: mellyg1960@gmail.com
Tel 0711661845

2. • Organisational growth from successful acquisition of additional contracts and funding resulting in
significantly increased annual turnover.
• Achieved National Quality Awarded and Accredited Services in many areas, some as a condition of
contract award or contract extension/retention.
• Consistent achievement of key performance targets that were aligned to existing and new business
objectives for the organisation.
• Successful Grant Applications enabling further development of existing programmes and projects
and increasing organisation turnover.
• Successfully introduced a new stream of revenue taking the organisation into a new area of work,
which would provide continued funding and sustainability for other programmes.
• Developed a tenancy training programme for people which enabled them to prepare for
independent living. Purchased by housing associations for their own tenants.
Career History
Most Recent
Alabare Christian Care & Support Services – based in the South West of England – employed
continuously, since June 2002.
Care & Support Manager Learning Disability and Mental Health Services - October 2012 to present
Main responsibility -.Responsible for Service Managers, leading local service delivery. Providing leadership
of and ensuring the delivery of high quality services for vulnerable and disadvantaged people. Enabling
growth of the organisation whilst leading and building the capacity of the teams.
• Responsible for the delivery of contract compliant, good quality programmes and services.
• Management of all personnel within those programmes and services.
• Ensuring compliance with all national and organisational policies and procedures.
• Responsible for the financial management and control of services as delegated by the CEO.
• Develop and maintain an in depth understanding of regulatory frameworks and legislation relating to
the programmes and services.
• Stay abreast of international, national and local trends and best practice.
• Develop, monitor and report on all performance indicators for the programmes and services.
• Develop and maintain good working relationships with statutory and independent agencies and
ensure positive representation of the charity.
• Support managers of the programmes to enable teams to work collaboratively and achieve
programme and service aims.
• Feed into the overall organisational business strategy, including identifying opportunities for growth.
• develop new programmes and services in line with the charity vision, mission and values
• Seek funding for new programmes and projects, complete grant and funding applications.
• Develop, maintain and maximise positive PR opportunities using the media in conjunction with the
marketing team.
• Responsible for the area management and control of services and ensure sufficient best use of
resources to enable services to be delivered.
• Assist with the appointment, induction and performance management of staff.
• Undertake investigations in accordance with complaints, disciplinary, capability or grievance
procedures.
Area Manager – Wiltshire Community Services Alabare Christian Care & Support
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3. Management of multi-site projects aimed at providing services to vulnerable and disadvantaged people in
the community –, continuous improvement of existing services and development of new services across
South West England.
Floating Support Officer - Alabare Christian Care & Support - To provide tenancy related support to
promote independent living skills to people in their own tenancies, using a face to face, needs-led
approach, delivered through structured, task-centred support plans, leading to independence. Liaison with
outside agencies ensuring tenancies are maintained.
Childcare Development Officer – Wiltshire County Council - supporting and advising
New and existing nurseries, pre-schools and home childcare providers about business and legislative
issues, developing sound and sustainable business plans enabling growth in the childcare provider sector.
Domestic Abuse Perpetrator Programme Facilitator – Splitz Support Service
Sept 2013 to date – providing a facilitation and reporting role for male perpetrators of domestic abuse,
through a 5 module, 25 week programme delivered one evening each week. This role has been additional
to my full-time position. This is a community based approach that also sees a women’s safety worker
supporting the partners ex-partners at the same time. The programme is voluntary, but is heavily endorsed
by Social Services.
Education and Qualifications
• BA (Honours) 2.1 (Upper 2nd
Class)English/Education Studies awarded 1998
• HNC Housing Studies awarded June 2005
• Diploma in Neuro-Linguistic Programming May 2010
Other Relevant Training
• Project Management – May 2011
• Strategic Leadership Programme – September 2009
• Equality & Diversity Awareness – September 2007
• Best Practice and the Protection of Vulnerable Adults & Children – May 2004
• Conflict Management Skills – April 2004
• Staff Supervision Skills – July 2004
• Motivational Interviewing – October 2016
• Safeguarding – October 2016
• Mental Capacity Act and DOLS
References - Please inform if references are taken up prior to any offer of employment
Mr Andrew Lord
Chief Executive officer
Alabaré Christian Care & Support
Email a.lord@alabare.co.uk
Telephone 00441722322882
Mrs Fran Lewis CBE
Chief Executive
Splitz Support Service
Email fran@splitz.org.uk
Telephone 00447899765116
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