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Re-imagining services
delivery with the cloud
                           John Weigelt
                               National
                          Technology Officer
                           Microsoft Canada
COMPUTING ERAS: PAUCITY TO PLETHORA




Mainframe    Pre-PC Era           PC Era          Internet Era   Consumer Era
   Era         (1980)             (1995)             (2000)        (Today+)




 21st century implicit and natural computing
 • Increasingly natural interfaces
 • Embedded intelligence in everyday objects
 • Ubiquitous network access and cloud services
TECHNOLOGY EVOLUTION
Cloud | Attributes
OPPORTUNITIES

• Increased Productivity & Agility
• Performing IT more cheaply
• Capitalizing on new ways to address individuals and
  business
• Benefitting from further democratization of IT
• Operating services without IT limits
• Leveraging the cloud to reach a world wide audience
• Developing transformative experiences and solutions
Microsoft’s Datacenter Evolution

    Datacenter Co-         Quincy and San           Chicago and Dublin     Modular Datacenter
       Location               Antonio                  Generation 3          Generation 4
     Generation 1           Generation 2



                                                                            Facility PAC
                     Deployment Scale Unit


      Server                Rack                Containers                   IT PAC

                                   Density
                Capacity           and Deployment
                                                 Scalability and
                                                                         Time to Market
                                                …Sustainability
                                                                         Lower TCO
7
http://blogs.technet.com/b/microsoft_on_the_issues/archive/2010/11/11/the-economic-
impact-of-the-cloud.aspx
Cloud & Mobile is revolutionizing commerce
        3. Enabling emerging market businesses
        4. Balancing the competitiveness of nations




    9
Canada Cloud Context

                                       Unaware
                   Simply not in
                                     they're using
                     the cloud
                                        Cloud
                       17%
                                         19%



            Don’t know enough
             to get in the cloud            Using Cloud
                     35%                     Services
                                                29%

                                                                  “ Cloud computing may feel like a last
While 61% of Canadian Businesses say they don’t know enough       resort to many CIOs and IT managers
about the Cloud, 80% agree that there is value in moving to the
                                                                  because they are running out of options to
cloud         Microsoft Canada & Leger Marketing Survey of
                       Canadian Business, Oct 2011
                                                                  deal with the ever-growing deluge of data,
                                                                  the complexity of making enterprise
                                                                  applications work together and what must
However according to the IT World the biggest                     sometimes feel like the grunt work of
challenge to acceptance in Canada is determining                  managing multiple data centres.”
how to write the ROI model.
SALESFORCE.COM



      IT as a SERVICE

      ORACLE
CUSTOMER       SERVICE PROVIDERS   GLOBAL PROVIDERS
                              PUBLIC
           PRIVATE
CUSTOMER       SERVICE PROVIDERS   GLOBAL PROVIDERS
                                   PUBLIC
                PRIVATE
12
CUSTOMER       SERVICE PROVIDERS   GLOBAL PROVIDERS
                                   PUBLIC
                PRIVATE
13
THE CHALLENGE
“The Questionnaire (of the business community) indicated the occurrence
 of misperceptions within the business community regarding the USA
 Patriot Act, and how the lack of clarity surrounding this piece of
 legislation has resulted in lost opportunities.”


                   “While the USA PATRIOT Act does not create a restriction on the movement
                   of data across borders, misperceptions surrounding it appear to be
                   negatively impacting data flows”


         The likelihood of the (US) government resorting to searches of
         personal data from provincial Canadian public sector authorities
         held by, or accessible through, service providers in the United States
         as a reliable law enforcement or counterterrorism tool is
         “vanishingly small.” – Fred Cate – paper to trilateral committee on
         transborder data flow


http://www.ic.gc.ca/eic/site/ecic-ceac.nsf/eng/h_gv00520.html
How to quantify Cloud Benefits
Describe in Government Value terms


                                              Public Value


    Policy Outputs                                                   Quality of Service
                                       Efficiency                                                     Public Trust
    and Outcomes                                                       Experience




                                                              Accessible   Citizen
Improved   Faster                  Variable
                                                              Services     Engagement      Enhanced      Greater
 policy    policy     Lower cost   cost        Transparency
                                                              and          and             security      sustainability
outcomes   delivery                base
                                                              data         participation
Public Value Framework–
Connecting the dots for Government Cloud
                                                 Ultimate Business Goal: PUBLIC VALUE
Executive
  KPIs                      Policy Outcomes                Service Quality                      Efficiency                   Public Trust


    Core
Financial KPI
                                                                                      CAPITAL                 COST

 Business
Initiatives                                                                                             Energy efficiency &          Centralized security
                 Reduce real estate costs    Decrease technology costs    More data & apps on-line
                                                                                                      sustainable infrastructure        certification


Operating
                     Reduce Cost                Improve Speed            Improve Service Quality/                                   Improve Security
  KPIs                                                                       SLA adherence              Decrease Carbon
                 of delivering IT services     of app deployment                                                                   of apps & infrastructure
                                                                              ITSM and BSM;                Footprint                     deployment
                        Data center          Application automation,        Outsourced services
Process /       consolidation/optimization                                                              Data center services
                                             app-ready infrastructure        shared services                                          Enterprise security
Function


  Innovation                                                                            Communication                 Whole-of-government
                          Analytics             Cloud               Mobility
   Solutions                                                                            & Collaboration                Platform Solutions
1. COST – Reduce Capex


University of Toronto
Cloud Services to meet student demand


Objective                      Approach                                      Results
                                                                                 IT improvements
•   Reduce costs               •   U of T conducted an extensive business    •   Email system consolidation
•   Reduce complexity              analysis prior to deciding on the cloud   •   Office 365 available to all students
•   Reduce number of # email   •   incl.                                     •   Addressed Student demand for
    systems                            •   Privacy Impact Assessment             modern services
•   Increase security                  •   Technical assessment              •   Addressed strict compliance
                                                                                 requirements
                                       •   Extensive consultation                Business Outcomes
                               •   Using a staged roll out to clients        •   Significantly reduced costs
4. Flexibility
   Government of Ontario

   Sees Waves of Potential After Testing Private Cloud Solution
                   As Ontario sought to modernize its aging infrastructure, its government
   Challenge       wanted to test the feasibility of setting up a private cloud.


                   The Government of Ontario collaborated with Microsoft to test the
                   feasibility of expanding a chosen set of IT services to a private cloud built
     Solution      on Windows Server® 2008 R2 with Hyper-V™ technology and Microsoft®
                   System Center data centre solutions.

      Results      •   Updated IT infrastructure and aligned with introduction of new data centre
                   •   Architected services to share underlying infrastructure resources without losing
                       privacy and security
                   •   Brought agencies onboard in a cost-effective manner
                   •   Aligned with industry best practices to keep Ontario at the forefront of the digital
                       world
8. Rapid Development of New Business

  Aer Lingus
  Airline Improves Service Offerings, Developer Opens
  Opportunities with Cloud Services
                 Aer Lingus wanted to make their online static route-maps more
   Challenge     dynamic and actionable without consuming significant
                 bandwidth.
                 Aer Lingus teamed with iPlanit and used the Windows Azure
    Solution     platform to develop the Dynamic Route Maps application which
                 leverages a hybrid cloud to deliver business results.
                 Quickly brought the solution to market and opened new
    Results      opportunities to improve offerings, while avoiding capital
                 infrastructure costs.
http://research.microsoft.com/en-us/collaboration/fourthparadigm/default.aspx
Data-Intensive Scientific Discovery


PhyloD is Statistical tool developed by Microsoft
Research used to analyze DNA of HIV from large
studies of infected patients
• 100’s of HIV and HepC researchers actively use it
•   Typical job: 10 – 20 CPU hours;
•   Extreme jobs: 1K – 2K CPU hours
•   Large number of test runs for a given job (1 – 10M tests)
•   Highly compressed data per job ( ~100 KB per job)
Benefit Drivers:
          CASE STUDY                                                                 • Efficiency
                                                                                        • Reduced its hosting costs by two orders of
                                                                                          magnitude by eliminating the need for physical
Location Data and Services Firm Speeds Performance Six                                    servers and expensive licenses
                                                                                        • Increased speed of its location-based services by
Times with Cloud Services                                                                 six times
                                                                                     • Agility
“It is two orders of magnitude cheaper for us to host our web services on Windows       • Improved ability to focus on core business
Azure than with a hosting provider.”—Arthur Berrill, Vice President of Technology,
DMTI Spatial                                                                         Situation/Solution:
                                                                                     Looking to replace expensive Oracle database
                                                                                     software that it used for its location-based
                                                                                     services and that it hosted with a third-party
                                                                                     provider, DMTI Spatial turned to the Windows
                                                                                     Azure™ platform.

Company Profile:                                                                     Key Advances:
                                                                                     By using the Windows Azure platform, including
                                                                                     Microsoft® SQL Azure™ and Windows Azure
                                                                                     Marketplace DataMarket, DMTI reduced its hosting
                                                                                     costs, improved the performance of its service, and
                                                                                     can now better focus on its core business.
Founded in 1994 and based in Toronto, Ontario, DMTI Spatial is an
independent software vendor that offers location-based business intelligence
solutions and web services to businesses in Canada.
31
http://www.globalfoundationservices.com/security/documents/SecuringtheMSCloudMay09.pdf
http://blogs.technet.com/b/microsoft_on_the_issues/archive/2010/11/11/the-economic-impact-
of-the-cloud.aspx
http://technet.microsoft.com/en-us/edge/it-showcase
www.microsoft.com/cloud
John Weigelt
                                                                                                                               johnwei@microsoft.com
                                                                                                                               thumbtackhead.ca
                                                                                                                               @thumbtackhead




© 2012 Microsoft Corporation. All rights reserved.
This presentation is for information purposes only. Microsoft makes no warranties, express or implied, in this summary.
Microsoft, Active Directory, Bing, BizTalk, Excel, Forefront, InfoPath, Kinect, Lync, Microsoft Dynamics, SharePoint, Silverlight, SQL Azure, SQL Server, Surface, Visual Studio, Windows, Windows Azure,
Windows Mobile, Windows Server, and Xbox are trademarks of the Microsoft group of companies.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

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MISA Cloud Workshop _Reimagining Services delivery in the cloud

  • 1. Re-imagining services delivery with the cloud John Weigelt National Technology Officer Microsoft Canada
  • 2.
  • 3. COMPUTING ERAS: PAUCITY TO PLETHORA Mainframe Pre-PC Era PC Era Internet Era Consumer Era Era (1980) (1995) (2000) (Today+) 21st century implicit and natural computing • Increasingly natural interfaces • Embedded intelligence in everyday objects • Ubiquitous network access and cloud services
  • 6. OPPORTUNITIES • Increased Productivity & Agility • Performing IT more cheaply • Capitalizing on new ways to address individuals and business • Benefitting from further democratization of IT • Operating services without IT limits • Leveraging the cloud to reach a world wide audience • Developing transformative experiences and solutions
  • 7. Microsoft’s Datacenter Evolution Datacenter Co- Quincy and San Chicago and Dublin Modular Datacenter Location Antonio Generation 3 Generation 4 Generation 1 Generation 2 Facility PAC Deployment Scale Unit Server Rack Containers IT PAC Density Capacity and Deployment Scalability and Time to Market …Sustainability Lower TCO 7
  • 9. Cloud & Mobile is revolutionizing commerce 3. Enabling emerging market businesses 4. Balancing the competitiveness of nations 9
  • 10. Canada Cloud Context Unaware Simply not in they're using the cloud Cloud 17% 19% Don’t know enough to get in the cloud Using Cloud 35% Services 29% “ Cloud computing may feel like a last While 61% of Canadian Businesses say they don’t know enough resort to many CIOs and IT managers about the Cloud, 80% agree that there is value in moving to the because they are running out of options to cloud Microsoft Canada & Leger Marketing Survey of Canadian Business, Oct 2011 deal with the ever-growing deluge of data, the complexity of making enterprise applications work together and what must However according to the IT World the biggest sometimes feel like the grunt work of challenge to acceptance in Canada is determining managing multiple data centres.” how to write the ROI model.
  • 11. SALESFORCE.COM IT as a SERVICE ORACLE CUSTOMER SERVICE PROVIDERS GLOBAL PROVIDERS PUBLIC PRIVATE
  • 12. CUSTOMER SERVICE PROVIDERS GLOBAL PROVIDERS PUBLIC PRIVATE 12
  • 13. CUSTOMER SERVICE PROVIDERS GLOBAL PROVIDERS PUBLIC PRIVATE 13
  • 15.
  • 16.
  • 17.
  • 18. “The Questionnaire (of the business community) indicated the occurrence of misperceptions within the business community regarding the USA Patriot Act, and how the lack of clarity surrounding this piece of legislation has resulted in lost opportunities.” “While the USA PATRIOT Act does not create a restriction on the movement of data across borders, misperceptions surrounding it appear to be negatively impacting data flows” The likelihood of the (US) government resorting to searches of personal data from provincial Canadian public sector authorities held by, or accessible through, service providers in the United States as a reliable law enforcement or counterterrorism tool is “vanishingly small.” – Fred Cate – paper to trilateral committee on transborder data flow http://www.ic.gc.ca/eic/site/ecic-ceac.nsf/eng/h_gv00520.html
  • 19.
  • 20.
  • 21. How to quantify Cloud Benefits Describe in Government Value terms Public Value Policy Outputs Quality of Service Efficiency Public Trust and Outcomes Experience Accessible Citizen Improved Faster Variable Services Engagement Enhanced Greater policy policy Lower cost cost Transparency and and security sustainability outcomes delivery base data participation
  • 22. Public Value Framework– Connecting the dots for Government Cloud Ultimate Business Goal: PUBLIC VALUE Executive KPIs Policy Outcomes Service Quality Efficiency Public Trust Core Financial KPI CAPITAL COST Business Initiatives Energy efficiency & Centralized security Reduce real estate costs Decrease technology costs More data & apps on-line sustainable infrastructure certification Operating Reduce Cost Improve Speed Improve Service Quality/ Improve Security KPIs SLA adherence Decrease Carbon of delivering IT services of app deployment of apps & infrastructure ITSM and BSM; Footprint deployment Data center Application automation, Outsourced services Process / consolidation/optimization Data center services app-ready infrastructure shared services Enterprise security Function Innovation Communication Whole-of-government Analytics Cloud Mobility Solutions & Collaboration Platform Solutions
  • 23. 1. COST – Reduce Capex University of Toronto Cloud Services to meet student demand Objective Approach Results IT improvements • Reduce costs • U of T conducted an extensive business • Email system consolidation • Reduce complexity analysis prior to deciding on the cloud • Office 365 available to all students • Reduce number of # email • incl. • Addressed Student demand for systems • Privacy Impact Assessment modern services • Increase security • Technical assessment • Addressed strict compliance requirements • Extensive consultation Business Outcomes • Using a staged roll out to clients • Significantly reduced costs
  • 24. 4. Flexibility Government of Ontario Sees Waves of Potential After Testing Private Cloud Solution As Ontario sought to modernize its aging infrastructure, its government Challenge wanted to test the feasibility of setting up a private cloud. The Government of Ontario collaborated with Microsoft to test the feasibility of expanding a chosen set of IT services to a private cloud built Solution on Windows Server® 2008 R2 with Hyper-V™ technology and Microsoft® System Center data centre solutions. Results • Updated IT infrastructure and aligned with introduction of new data centre • Architected services to share underlying infrastructure resources without losing privacy and security • Brought agencies onboard in a cost-effective manner • Aligned with industry best practices to keep Ontario at the forefront of the digital world
  • 25. 8. Rapid Development of New Business Aer Lingus Airline Improves Service Offerings, Developer Opens Opportunities with Cloud Services Aer Lingus wanted to make their online static route-maps more Challenge dynamic and actionable without consuming significant bandwidth. Aer Lingus teamed with iPlanit and used the Windows Azure Solution platform to develop the Dynamic Route Maps application which leverages a hybrid cloud to deliver business results. Quickly brought the solution to market and opened new Results opportunities to improve offerings, while avoiding capital infrastructure costs.
  • 27. Data-Intensive Scientific Discovery PhyloD is Statistical tool developed by Microsoft Research used to analyze DNA of HIV from large studies of infected patients • 100’s of HIV and HepC researchers actively use it • Typical job: 10 – 20 CPU hours; • Extreme jobs: 1K – 2K CPU hours • Large number of test runs for a given job (1 – 10M tests) • Highly compressed data per job ( ~100 KB per job)
  • 28. Benefit Drivers: CASE STUDY • Efficiency • Reduced its hosting costs by two orders of magnitude by eliminating the need for physical Location Data and Services Firm Speeds Performance Six servers and expensive licenses • Increased speed of its location-based services by Times with Cloud Services six times • Agility “It is two orders of magnitude cheaper for us to host our web services on Windows • Improved ability to focus on core business Azure than with a hosting provider.”—Arthur Berrill, Vice President of Technology, DMTI Spatial Situation/Solution: Looking to replace expensive Oracle database software that it used for its location-based services and that it hosted with a third-party provider, DMTI Spatial turned to the Windows Azure™ platform. Company Profile: Key Advances: By using the Windows Azure platform, including Microsoft® SQL Azure™ and Windows Azure Marketplace DataMarket, DMTI reduced its hosting costs, improved the performance of its service, and can now better focus on its core business. Founded in 1994 and based in Toronto, Ontario, DMTI Spatial is an independent software vendor that offers location-based business intelligence solutions and web services to businesses in Canada.
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  • 34. John Weigelt johnwei@microsoft.com thumbtackhead.ca @thumbtackhead © 2012 Microsoft Corporation. All rights reserved. This presentation is for information purposes only. Microsoft makes no warranties, express or implied, in this summary. Microsoft, Active Directory, Bing, BizTalk, Excel, Forefront, InfoPath, Kinect, Lync, Microsoft Dynamics, SharePoint, Silverlight, SQL Azure, SQL Server, Surface, Visual Studio, Windows, Windows Azure, Windows Mobile, Windows Server, and Xbox are trademarks of the Microsoft group of companies. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.