SlideShare une entreprise Scribd logo
1  sur  16
Social Media Evolution in
Higher Education
November 2015
Customer Success Executive
@inthekisser
Erica Ayotte
Centralized
Distributed
Coordinated
74% of the class of 2013 used
social media in deciding where
to enroll
Source: iacac.org
“Universities that have raised more than $10k
from social media has risen to 43 percent, up
from 33 percent in 2013.”
Source: CASE 2014
Cambridge University
How Hootsuite Helps Departments
1. Content planning and scheduling
2. Listen, respond, and engage
3. Measure content performance by channel
4. Mix and match ecosystem tools
How Hootsuite Helps Organizations
1. Content distribution and discovery
2. Coordinated response and routing
3. Measure complete digital impact
4. Access to full ecosystem
Product Demonstration
Thank You!

Contenu connexe

Tendances

Coordinating with the Health Data Collaborative
Coordinating with the Health Data CollaborativeCoordinating with the Health Data Collaborative
Coordinating with the Health Data CollaborativeMEASURE Evaluation
 
Hsad final meeting communication
Hsad final meeting   communicationHsad final meeting   communication
Hsad final meeting communicationICARDA
 
Leveraging Mobile Technology to Strengthen the Work of Community Health Worke...
Leveraging Mobile Technology to Strengthen the Work of Community Health Worke...Leveraging Mobile Technology to Strengthen the Work of Community Health Worke...
Leveraging Mobile Technology to Strengthen the Work of Community Health Worke...CORE Group
 
Using Engineering Methods During Intervention Design to Increase Participant ...
Using Engineering Methods During Intervention Design to Increase Participant ...Using Engineering Methods During Intervention Design to Increase Participant ...
Using Engineering Methods During Intervention Design to Increase Participant ...Elizabeth (Lisa) Gardner
 
On Think Tanks - How can we advance the field of Evidence-Informed Policymaking?
On Think Tanks - How can we advance the field of Evidence-Informed Policymaking?On Think Tanks - How can we advance the field of Evidence-Informed Policymaking?
On Think Tanks - How can we advance the field of Evidence-Informed Policymaking?UNICEF Office of Research - Innocenti
 
Key assessment 2 slide share
Key assessment 2 slide shareKey assessment 2 slide share
Key assessment 2 slide shareSharon LaVigne
 
Overview of CNCS Priorities and Performance Measures
Overview of CNCS Priorities and Performance MeasuresOverview of CNCS Priorities and Performance Measures
Overview of CNCS Priorities and Performance Measuresserviceresources
 
3 Using Mobile Technology to Build the Capacity of Community Health Workers, ...
3 Using Mobile Technology to Build the Capacity of Community Health Workers, ...3 Using Mobile Technology to Build the Capacity of Community Health Workers, ...
3 Using Mobile Technology to Build the Capacity of Community Health Workers, ...The Impact Initiative
 
R ho k presentation fiona
R ho k presentation fionaR ho k presentation fiona
R ho k presentation fionarhoksoton
 

Tendances (11)

Coordinating with the Health Data Collaborative
Coordinating with the Health Data CollaborativeCoordinating with the Health Data Collaborative
Coordinating with the Health Data Collaborative
 
CCIH 2015 Cristina Bisson Breakout 2C
CCIH 2015 Cristina Bisson Breakout 2CCCIH 2015 Cristina Bisson Breakout 2C
CCIH 2015 Cristina Bisson Breakout 2C
 
Hsad final meeting communication
Hsad final meeting   communicationHsad final meeting   communication
Hsad final meeting communication
 
Leveraging Mobile Technology to Strengthen the Work of Community Health Worke...
Leveraging Mobile Technology to Strengthen the Work of Community Health Worke...Leveraging Mobile Technology to Strengthen the Work of Community Health Worke...
Leveraging Mobile Technology to Strengthen the Work of Community Health Worke...
 
Using Engineering Methods During Intervention Design to Increase Participant ...
Using Engineering Methods During Intervention Design to Increase Participant ...Using Engineering Methods During Intervention Design to Increase Participant ...
Using Engineering Methods During Intervention Design to Increase Participant ...
 
On Think Tanks - How can we advance the field of Evidence-Informed Policymaking?
On Think Tanks - How can we advance the field of Evidence-Informed Policymaking?On Think Tanks - How can we advance the field of Evidence-Informed Policymaking?
On Think Tanks - How can we advance the field of Evidence-Informed Policymaking?
 
SMCertificate
SMCertificateSMCertificate
SMCertificate
 
Key assessment 2 slide share
Key assessment 2 slide shareKey assessment 2 slide share
Key assessment 2 slide share
 
Overview of CNCS Priorities and Performance Measures
Overview of CNCS Priorities and Performance MeasuresOverview of CNCS Priorities and Performance Measures
Overview of CNCS Priorities and Performance Measures
 
3 Using Mobile Technology to Build the Capacity of Community Health Workers, ...
3 Using Mobile Technology to Build the Capacity of Community Health Workers, ...3 Using Mobile Technology to Build the Capacity of Community Health Workers, ...
3 Using Mobile Technology to Build the Capacity of Community Health Workers, ...
 
R ho k presentation fiona
R ho k presentation fionaR ho k presentation fiona
R ho k presentation fiona
 

En vedette

Thơ dự thi của mạc xuân kỷ
Thơ dự thi của mạc xuân kỷThơ dự thi của mạc xuân kỷ
Thơ dự thi của mạc xuân kỷhoanganhvan1977
 
Lelki gyogy homp_val_01
Lelki gyogy homp_val_01Lelki gyogy homp_val_01
Lelki gyogy homp_val_01zsolinhjo
 
Firm level determinants to small and medium sized enterprises’ access to fina...
Firm level determinants to small and medium sized enterprises’ access to fina...Firm level determinants to small and medium sized enterprises’ access to fina...
Firm level determinants to small and medium sized enterprises’ access to fina...rrpidani
 
Fairtrade chocolate poem
Fairtrade chocolate poemFairtrade chocolate poem
Fairtrade chocolate poemJessica161
 
Paraiso Escondido beachfront lots_July_05_2013
Paraiso Escondido beachfront lots_July_05_2013Paraiso Escondido beachfront lots_July_05_2013
Paraiso Escondido beachfront lots_July_05_2013fjchasan
 
Pacchetto lavoro decreto del fare 12 07 2013_slide totali 1
Pacchetto lavoro decreto del fare 12 07 2013_slide totali 1Pacchetto lavoro decreto del fare 12 07 2013_slide totali 1
Pacchetto lavoro decreto del fare 12 07 2013_slide totali 1Deca & Associati s.r.l.
 
Lap trinhthietbididongvoij2me
Lap trinhthietbididongvoij2meLap trinhthietbididongvoij2me
Lap trinhthietbididongvoij2mehaiokman
 
Aect480 lecture 7
Aect480 lecture 7Aect480 lecture 7
Aect480 lecture 7cloudc123
 
Tema 3 Autonomía e promoción das relacións de igualdade
Tema 3 Autonomía e promoción das relacións de igualdadeTema 3 Autonomía e promoción das relacións de igualdade
Tema 3 Autonomía e promoción das relacións de igualdademarcendon
 
2013 GMC Yukon Denali Philadelphia
2013 GMC Yukon Denali Philadelphia2013 GMC Yukon Denali Philadelphia
2013 GMC Yukon Denali PhiladelphiaFred Beans GMC
 
Exposició social
Exposició socialExposició social
Exposició socialmonet69
 
Exposicion prof. allende 16.02.2013
Exposicion prof. allende 16.02.2013Exposicion prof. allende 16.02.2013
Exposicion prof. allende 16.02.2013Arturo Quiroga II
 
Marketing To Leisure Travelers (1st Part)
Marketing To Leisure Travelers (1st Part)Marketing To Leisure Travelers (1st Part)
Marketing To Leisure Travelers (1st Part)David Cadabos
 

En vedette (20)

Coney dn aslidespack
Coney dn aslidespackConey dn aslidespack
Coney dn aslidespack
 
Thơ dự thi của mạc xuân kỷ
Thơ dự thi của mạc xuân kỷThơ dự thi của mạc xuân kỷ
Thơ dự thi của mạc xuân kỷ
 
Lelki gyogy homp_val_01
Lelki gyogy homp_val_01Lelki gyogy homp_val_01
Lelki gyogy homp_val_01
 
к и м 6
к и м 6к и м 6
к и м 6
 
к и м 6
к и м 6к и м 6
к и м 6
 
Firm level determinants to small and medium sized enterprises’ access to fina...
Firm level determinants to small and medium sized enterprises’ access to fina...Firm level determinants to small and medium sized enterprises’ access to fina...
Firm level determinants to small and medium sized enterprises’ access to fina...
 
Comenius X mas market
Comenius X mas marketComenius X mas market
Comenius X mas market
 
Fairtrade chocolate poem
Fairtrade chocolate poemFairtrade chocolate poem
Fairtrade chocolate poem
 
Adidas 120207043329-phpapp01
Adidas 120207043329-phpapp01Adidas 120207043329-phpapp01
Adidas 120207043329-phpapp01
 
Paraiso Escondido beachfront lots_July_05_2013
Paraiso Escondido beachfront lots_July_05_2013Paraiso Escondido beachfront lots_July_05_2013
Paraiso Escondido beachfront lots_July_05_2013
 
Pacchetto lavoro decreto del fare 12 07 2013_slide totali 1
Pacchetto lavoro decreto del fare 12 07 2013_slide totali 1Pacchetto lavoro decreto del fare 12 07 2013_slide totali 1
Pacchetto lavoro decreto del fare 12 07 2013_slide totali 1
 
Lap trinhthietbididongvoij2me
Lap trinhthietbididongvoij2meLap trinhthietbididongvoij2me
Lap trinhthietbididongvoij2me
 
Aect480 lecture 7
Aect480 lecture 7Aect480 lecture 7
Aect480 lecture 7
 
Tema 3 Autonomía e promoción das relacións de igualdade
Tema 3 Autonomía e promoción das relacións de igualdadeTema 3 Autonomía e promoción das relacións de igualdade
Tema 3 Autonomía e promoción das relacións de igualdade
 
2013 GMC Yukon Denali Philadelphia
2013 GMC Yukon Denali Philadelphia2013 GMC Yukon Denali Philadelphia
2013 GMC Yukon Denali Philadelphia
 
Exposició social
Exposició socialExposició social
Exposició social
 
Joann fabrics coupons1
Joann fabrics coupons1Joann fabrics coupons1
Joann fabrics coupons1
 
Flat plans
Flat plansFlat plans
Flat plans
 
Exposicion prof. allende 16.02.2013
Exposicion prof. allende 16.02.2013Exposicion prof. allende 16.02.2013
Exposicion prof. allende 16.02.2013
 
Marketing To Leisure Travelers (1st Part)
Marketing To Leisure Travelers (1st Part)Marketing To Leisure Travelers (1st Part)
Marketing To Leisure Travelers (1st Part)
 

Plus de MITCPS

User Centered Design: A practical toolkit for making sites that work
User Centered Design: A practical toolkit for making sites that workUser Centered Design: A practical toolkit for making sites that work
User Centered Design: A practical toolkit for making sites that workMITCPS
 
Snapshot of Social Media Trends 2016
Snapshot of Social Media Trends 2016Snapshot of Social Media Trends 2016
Snapshot of Social Media Trends 2016MITCPS
 
How To Make LinkedIn a Marketing Machine
How To Make LinkedIn a Marketing MachineHow To Make LinkedIn a Marketing Machine
How To Make LinkedIn a Marketing MachineMITCPS
 
Google Updates: Panda, Penguin and Hummingbird, Oh My!
Google Updates: Panda, Penguin and Hummingbird, Oh My!Google Updates: Panda, Penguin and Hummingbird, Oh My!
Google Updates: Panda, Penguin and Hummingbird, Oh My!MITCPS
 
You Should Click on This
You Should Click on ThisYou Should Click on This
You Should Click on ThisMITCPS
 
Creating Communications That Connect
Creating Communications That ConnectCreating Communications That Connect
Creating Communications That ConnectMITCPS
 
YouTube Analytics
YouTube AnalyticsYouTube Analytics
YouTube AnalyticsMITCPS
 
Options for Captioning Video at MIT
Options for Captioning Video at MITOptions for Captioning Video at MIT
Options for Captioning Video at MITMITCPS
 
Flickr at MIT
Flickr at MITFlickr at MIT
Flickr at MITMITCPS
 

Plus de MITCPS (9)

User Centered Design: A practical toolkit for making sites that work
User Centered Design: A practical toolkit for making sites that workUser Centered Design: A practical toolkit for making sites that work
User Centered Design: A practical toolkit for making sites that work
 
Snapshot of Social Media Trends 2016
Snapshot of Social Media Trends 2016Snapshot of Social Media Trends 2016
Snapshot of Social Media Trends 2016
 
How To Make LinkedIn a Marketing Machine
How To Make LinkedIn a Marketing MachineHow To Make LinkedIn a Marketing Machine
How To Make LinkedIn a Marketing Machine
 
Google Updates: Panda, Penguin and Hummingbird, Oh My!
Google Updates: Panda, Penguin and Hummingbird, Oh My!Google Updates: Panda, Penguin and Hummingbird, Oh My!
Google Updates: Panda, Penguin and Hummingbird, Oh My!
 
You Should Click on This
You Should Click on ThisYou Should Click on This
You Should Click on This
 
Creating Communications That Connect
Creating Communications That ConnectCreating Communications That Connect
Creating Communications That Connect
 
YouTube Analytics
YouTube AnalyticsYouTube Analytics
YouTube Analytics
 
Options for Captioning Video at MIT
Options for Captioning Video at MITOptions for Captioning Video at MIT
Options for Captioning Video at MIT
 
Flickr at MIT
Flickr at MITFlickr at MIT
Flickr at MIT
 

Dernier

O9654467111 Call Girls In Dwarka Women Seeking Men
O9654467111 Call Girls In Dwarka Women Seeking MenO9654467111 Call Girls In Dwarka Women Seeking Men
O9654467111 Call Girls In Dwarka Women Seeking MenSapana Sha
 
DickinsonSlides teeeeeeeeeeessssssssssst.pptx
DickinsonSlides teeeeeeeeeeessssssssssst.pptxDickinsonSlides teeeeeeeeeeessssssssssst.pptx
DickinsonSlides teeeeeeeeeeessssssssssst.pptxednyonat
 
Production diary Film the city powerpoint
Production diary Film the city powerpointProduction diary Film the city powerpoint
Production diary Film the city powerpointAshtonCains
 
Night 7k Call Girls Pari Chowk Escorts Call Me: 8448380779
Night 7k Call Girls Pari Chowk Escorts Call Me: 8448380779Night 7k Call Girls Pari Chowk Escorts Call Me: 8448380779
Night 7k Call Girls Pari Chowk Escorts Call Me: 8448380779Delhi Call girls
 
Night 7k Call Girls Atta Market Escorts Call Me: 8448380779
Night 7k Call Girls Atta Market Escorts Call Me: 8448380779Night 7k Call Girls Atta Market Escorts Call Me: 8448380779
Night 7k Call Girls Atta Market Escorts Call Me: 8448380779Delhi Call girls
 
Factors-on-Authenticity-and-Validity-of-Evidences-and-Information.pptx
Factors-on-Authenticity-and-Validity-of-Evidences-and-Information.pptxFactors-on-Authenticity-and-Validity-of-Evidences-and-Information.pptx
Factors-on-Authenticity-and-Validity-of-Evidences-and-Information.pptxvemusae
 
Film show post-production powerpoint for site
Film show post-production powerpoint for siteFilm show post-production powerpoint for site
Film show post-production powerpoint for siteAshtonCains
 
Night 7k Call Girls Noida Sector 120 Call Me: 8448380779
Night 7k Call Girls Noida Sector 120 Call Me: 8448380779Night 7k Call Girls Noida Sector 120 Call Me: 8448380779
Night 7k Call Girls Noida Sector 120 Call Me: 8448380779Delhi Call girls
 
BDSM⚡Call Girls in Sector 76 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 76 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 76 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 76 Noida Escorts >༒8448380779 Escort ServiceDelhi Call girls
 
Website research Powerpoint for Bauer magazine
Website research Powerpoint for Bauer magazineWebsite research Powerpoint for Bauer magazine
Website research Powerpoint for Bauer magazinesamuelcoulson30
 
Film the city investagation powerpoint :)
Film the city investagation powerpoint :)Film the city investagation powerpoint :)
Film the city investagation powerpoint :)AshtonCains
 
Improve Your Brand in Waco with a Professional Social Media Marketing Company
Improve Your Brand in Waco with a Professional Social Media Marketing CompanyImprove Your Brand in Waco with a Professional Social Media Marketing Company
Improve Your Brand in Waco with a Professional Social Media Marketing CompanyWSI INTERNET PARTNER
 
9990611130 Find & Book Russian Call Girls In Crossings Republik
9990611130 Find & Book Russian Call Girls In Crossings Republik9990611130 Find & Book Russian Call Girls In Crossings Republik
9990611130 Find & Book Russian Call Girls In Crossings RepublikGenuineGirls
 
Film show production powerpoint for site
Film show production powerpoint for siteFilm show production powerpoint for site
Film show production powerpoint for siteAshtonCains
 
Your LinkedIn Makeover: Sociocosmos Presence Package
Your LinkedIn Makeover: Sociocosmos Presence PackageYour LinkedIn Makeover: Sociocosmos Presence Package
Your LinkedIn Makeover: Sociocosmos Presence PackageSocioCosmos
 
Call Girls In Noida Mall Of Noida O9654467111 Escorts Serviec
Call Girls In Noida Mall Of Noida O9654467111 Escorts ServiecCall Girls In Noida Mall Of Noida O9654467111 Escorts Serviec
Call Girls In Noida Mall Of Noida O9654467111 Escorts ServiecSapana Sha
 
Spotify AI DJ Deck - The Agency at University of Florida
Spotify AI DJ Deck - The Agency at University of FloridaSpotify AI DJ Deck - The Agency at University of Florida
Spotify AI DJ Deck - The Agency at University of Floridajorirz24
 
GREAT OPORTUNITY Russian Call Girls Kirti Nagar 9711199012 Independent Escort...
GREAT OPORTUNITY Russian Call Girls Kirti Nagar 9711199012 Independent Escort...GREAT OPORTUNITY Russian Call Girls Kirti Nagar 9711199012 Independent Escort...
GREAT OPORTUNITY Russian Call Girls Kirti Nagar 9711199012 Independent Escort...Mona Rathore
 

Dernier (20)

O9654467111 Call Girls In Dwarka Women Seeking Men
O9654467111 Call Girls In Dwarka Women Seeking MenO9654467111 Call Girls In Dwarka Women Seeking Men
O9654467111 Call Girls In Dwarka Women Seeking Men
 
DickinsonSlides teeeeeeeeeeessssssssssst.pptx
DickinsonSlides teeeeeeeeeeessssssssssst.pptxDickinsonSlides teeeeeeeeeeessssssssssst.pptx
DickinsonSlides teeeeeeeeeeessssssssssst.pptx
 
Production diary Film the city powerpoint
Production diary Film the city powerpointProduction diary Film the city powerpoint
Production diary Film the city powerpoint
 
Night 7k Call Girls Pari Chowk Escorts Call Me: 8448380779
Night 7k Call Girls Pari Chowk Escorts Call Me: 8448380779Night 7k Call Girls Pari Chowk Escorts Call Me: 8448380779
Night 7k Call Girls Pari Chowk Escorts Call Me: 8448380779
 
Night 7k Call Girls Atta Market Escorts Call Me: 8448380779
Night 7k Call Girls Atta Market Escorts Call Me: 8448380779Night 7k Call Girls Atta Market Escorts Call Me: 8448380779
Night 7k Call Girls Atta Market Escorts Call Me: 8448380779
 
Bicycle Safety in Focus: Preventing Fatalities and Seeking Justice
Bicycle Safety in Focus: Preventing Fatalities and Seeking JusticeBicycle Safety in Focus: Preventing Fatalities and Seeking Justice
Bicycle Safety in Focus: Preventing Fatalities and Seeking Justice
 
Factors-on-Authenticity-and-Validity-of-Evidences-and-Information.pptx
Factors-on-Authenticity-and-Validity-of-Evidences-and-Information.pptxFactors-on-Authenticity-and-Validity-of-Evidences-and-Information.pptx
Factors-on-Authenticity-and-Validity-of-Evidences-and-Information.pptx
 
Film show post-production powerpoint for site
Film show post-production powerpoint for siteFilm show post-production powerpoint for site
Film show post-production powerpoint for site
 
Night 7k Call Girls Noida Sector 120 Call Me: 8448380779
Night 7k Call Girls Noida Sector 120 Call Me: 8448380779Night 7k Call Girls Noida Sector 120 Call Me: 8448380779
Night 7k Call Girls Noida Sector 120 Call Me: 8448380779
 
BDSM⚡Call Girls in Sector 76 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 76 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 76 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 76 Noida Escorts >༒8448380779 Escort Service
 
Website research Powerpoint for Bauer magazine
Website research Powerpoint for Bauer magazineWebsite research Powerpoint for Bauer magazine
Website research Powerpoint for Bauer magazine
 
Film the city investagation powerpoint :)
Film the city investagation powerpoint :)Film the city investagation powerpoint :)
Film the city investagation powerpoint :)
 
Improve Your Brand in Waco with a Professional Social Media Marketing Company
Improve Your Brand in Waco with a Professional Social Media Marketing CompanyImprove Your Brand in Waco with a Professional Social Media Marketing Company
Improve Your Brand in Waco with a Professional Social Media Marketing Company
 
9990611130 Find & Book Russian Call Girls In Crossings Republik
9990611130 Find & Book Russian Call Girls In Crossings Republik9990611130 Find & Book Russian Call Girls In Crossings Republik
9990611130 Find & Book Russian Call Girls In Crossings Republik
 
🔝9953056974 🔝Call Girls In Mehrauli Escort Service Delhi NCR
🔝9953056974 🔝Call Girls In Mehrauli  Escort Service Delhi NCR🔝9953056974 🔝Call Girls In Mehrauli  Escort Service Delhi NCR
🔝9953056974 🔝Call Girls In Mehrauli Escort Service Delhi NCR
 
Film show production powerpoint for site
Film show production powerpoint for siteFilm show production powerpoint for site
Film show production powerpoint for site
 
Your LinkedIn Makeover: Sociocosmos Presence Package
Your LinkedIn Makeover: Sociocosmos Presence PackageYour LinkedIn Makeover: Sociocosmos Presence Package
Your LinkedIn Makeover: Sociocosmos Presence Package
 
Call Girls In Noida Mall Of Noida O9654467111 Escorts Serviec
Call Girls In Noida Mall Of Noida O9654467111 Escorts ServiecCall Girls In Noida Mall Of Noida O9654467111 Escorts Serviec
Call Girls In Noida Mall Of Noida O9654467111 Escorts Serviec
 
Spotify AI DJ Deck - The Agency at University of Florida
Spotify AI DJ Deck - The Agency at University of FloridaSpotify AI DJ Deck - The Agency at University of Florida
Spotify AI DJ Deck - The Agency at University of Florida
 
GREAT OPORTUNITY Russian Call Girls Kirti Nagar 9711199012 Independent Escort...
GREAT OPORTUNITY Russian Call Girls Kirti Nagar 9711199012 Independent Escort...GREAT OPORTUNITY Russian Call Girls Kirti Nagar 9711199012 Independent Escort...
GREAT OPORTUNITY Russian Call Girls Kirti Nagar 9711199012 Independent Escort...
 

Social media evolution in higher education

Notes de l'éditeur

  1. Hootsuite’s mission. And not just relationships that “feel good” but serve a purpose.
  2. Centralized model Centralized governance & policies. Smaller colleges and universities tend to be set up like this. Pros: Have dedicated staff and resources. Policies are in place. Consistent experience internally & externally Cons: Innovation doesn’t happen as quickly. Full needs of org not often met.
  3. Distributed model – Pros: there’s more freedom for individual depts, innovation moves quickly, and easier to get off the ground. Cons: lack of coordination can create inconsistent experience, orphan accounts (lack of continuity), distributed resources
  4. Coordinated model – best of both --MIT Moving from distributed to coordinated (much more complex than average higher ed institution. More like a govt model) On the social campus, every department works within an overarching social media governance structure, yet is empowered to leverage social media in creative ways to meet its own objectives. Create a consistent experience; coordinate content and response across depts, measure collective impact, allow for diversity of voices and needs to be met, have access to greater resources
  5. Student Life Like a call center—have to repeat your situation at each stage and to each person. Coordinating messaging and routing responses.
  6. admissions
  7. Admissions, innovation
  8. http://www.forbes.com/sites/markfidelman/2013/05/19/study-78-of-salespeople-using-social-media-outsell-their-peers/ Alumni & development
  9. Alumni