Monica Gray is seeking a position that allows her to provide excellent customer service. She has over 20 years of experience in management and customer service roles at Sam's Club, Walmart, Behavior Health, and Marshall's. Gray is skilled in training, supervising, coaching employees, scheduling evaluations, multi-tasking, data entry, inventory, and ensuring superior customer experiences for customers. She aims to optimize her strong customer service abilities to benefit those in need.

1. M O N I C A G R A Y
OBJECTIVE
To obtain a position where I can optimize on my ability to provide
excellent customer service and support to benefit those in need.
EXPERIENCE
2000 - Current Sam’s Club/Walmart Charlotte, NC
Management
 Partnered with Department Managers and Team Members to provide
training, supervise, and coach.
 Schedule and conduct employee evaluations.
 Ensure customers receive a superior customer service experience.
2009 - 2011 Behavior Health Charlotte, NC
Registrar
 Ability to multi-task
 Assist visitors, patients, and family members with needs.
 Provide positive customer service experiences.
 Register Patients and Data entry services.
2008 - 2009 Marshall’s Charlotte, NC
Coordinator
 Oversee daily activity of Cashiers.
 Provide a superior customer service experience.
 Mark-downs, inventory, pricing, labeling.
 Clerical Duties.
EDUCATION
1979 - 1983 Scotland High School Laurinburg, NC
REFERENCES
Supplied upon request
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