Setup, activate, explore and learn how to use your MOVOX Mobile Application including; managing incoming calls, voicemail menu and settings, voicemail to email, call forwarding and other mobile application features.

1. movo
Mobile Application
iPHONE EDITION USER GUIDE
Version 2.0
© 2015 MOVOX PTY LTD

2. Before you start
The MOVOX Mobile Application
uses a WiFi connection or 3G/4G
Mobile Data when making and
receiving calls.
We recommend that you connect
to WiFi where possible and to verify
there is sufficient Mobile Data
allowance included in your mobile
phone plan.
Refer to your mobile phone user-
guide for instructions on selecting
WiFi connection or 3G/4G Mobile
Data usage.
Data usage
The amount of Mobile Data used
by the MOVOX Mobile Application
will vary depending on the duration
of a call.
A 1-minute phone call using the
application will use approximately
1.5MB of data. If you estimate your
monthly usage of the application
will be 1-hour then you would use
approximately 90MB of data.
You will need your account details
to activate the application. These
details have been emailed to you or
your account administrator.
Help & Support
Support requests can be submitted
by phone, email or via Contact us in
the Help section of the application.
Help Desk - 1800 100 800
Our help desk is open Monday to
Friday from 9am - 5pm (AEST).
Email - support@movox.com.au
Email support 24-hours a day,
7-days a week and your enquiry will
be manually reviewed, logged in
our ticketing system and escalated
to the correct person for speedy
resolution.
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3. Activation
Download
Search App Store for MOVOX
and download to your mobile.
Open
Click the icon on your mobile
phone to open the application.
Activate
When you open the application for
the first time you will be presented
with the Create Account screen.
Enter your Username, Password,
Domain and Display Name then tap
‘Done’ to register and activate.
Open Activate
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4. Are you connected?
To check that your application is
registered click the Keypad icon
located in the main menu at the
bottom of any screen.
On the keypad screen you will
notice your 4-digit extension
number in the top left hand corner.
If this is GREEN, then the
application registered, if RED the
application is not registered.
Phone settings
Notifications
To ensure notifications are received
for incoming calls go to your mobile
Settings > Notifications > and select
MOVOX under the ‘Include’.
Check that all settings are set ‘ON
and that Alert Style is set to Alerts
or Banners.
Microphone permission
The first time you make a call using
the application a pop-up message
will display on your mobile screen
asking permission to use the
microphone. Select Allow to use
your mobile phone microphone.
Access to Contacts
The first time you tap the Contacts
icon the application a pop-up mes-
sage display on your mobile screen
asking permission to access your
contacts list. Select Allow to view
your contacts list on the Contacts
screen in the application.
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5. Settings
Tap the Settings icon located
in the main menu at the bottom of
any screen to access:
SIP Accounts
Select SIP Accounts to view and
edit your user accounts. To edit
your SIP Account or Advanced
settings tap the i icon next to
the account extension number.
Preferences
Select Preferences to edit features
such as: ring tones, audio, call
recording and more.
SIP Accounts Preferences
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6. Settings
Tap the Settings icon located
in the main menu at the bottom of
any screen to access:
Help
Select Help for Setup, Preferences
and Troubleshooting guides.
Or contact us to raise a ticket with
our support team.
About
The About screen displays the
version number of the application.
Help About
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7. Advanced Settings
To edit Advanced settings navigate
to Settings, tap the i icon next to
the SIP Account extension number.
Edit Account
To edit your SIP Account settings or
Advanced settings you will need to
disable the application by swiping
the Enabled button. When done
re-register the application by
swiping the Enabled button again.
Advanced
Tap Advanced to change Codecs,
Enable Video calls or forward
incoming calls to another number.
Edit Account Advanced
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8. Preferences
Run in Background
Set ‘OFF’ to save battery life.
The application will be unregistered
when your mobile screen is locked.
Ringtones
Select from 25 ringtones.
Audio
See Audio Settings on page 9.
Call Recording
Email Address: Recorded calls will
be sent to this email address.
Warning Beep: Set 'ON' to hear a
sound when Recording is activated.
Single Touch Dial
Set ‘ON’, the default confirmation
dialog is not displayed and the call
is made immediately.
Contact Image
Set ‘ON’, the contact photo is
shown in the in-call view. Try to
keep contact images as small size
as possible so they load faster.
VPN Support
Set ‘ON’, the application will look for
a VPN network interface rather
than choosing the default. Do not
enable if there is no VPN.
Custom Image
Select a photo from your mobile
phone camera roll to display in the
background when on an active call.
Call Forwarding
A global setting that over-rides the
Call Forwarding setting.
Forward calls: Set 'ON' and calls are
forwarded to the specified number.
In addition to this setting you will
need to enter a Forward Number
in the 'Advanced' section of each
account (see Advanced Settings
point 2 for further details).
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9. Preferences
Enable Video
A global setting that over-rides the
Enable Video setting. Set ‘ON’ to
make and receive video calls.
In addition to this setting you will
need to turn 'ON' Video Calls in the
'Advanced' section of each account
(see Advanced Settings point 2 for
further details).
Video Quality
Select Low, Normal or High as the
resolution of video calls.
Audio settings
Play Ringtone Set ‘ON’ to play the
ringtone on incoming calls.
Vibrate Set ‘ON’ and your phone
will vibrate on incoming calls.
Microphone Volume Slide to
adjust the microphone volume.
Playback Volume Slide to adjust
speaker output volume.
Keypad Volume Set ‘ON’ to hear
tones when digits are pressed on
the keypad screen.
Bluetooth Support Set ‘ON’ for
in-call options. Tap ‘Audio Sources’
for ear-piece, speaker or Bluetooth
headset as your audio output.
Set ‘OFF’ to turn speaker on and off.
Preserve Audio Route Set ‘ON’ to
use the audio source from the
previous call. Set ‘OFF’ to use Ear-
piece as the default audio source.
Echo suppression Set ‘ON’ and the
phones in built echo suppression
algorithms will be used. Preventing
the called party hearing an echo.
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10. Voicemail
Listening to voicemail messages
Manage and listen to voicemail
messages from your Application or
by signing into your Web Portal
(please refer to the ‘Web Portal
User Guide’ for instructions).
Check voicemail messages
Press the message icon located at
the top right of the Keypad screen.
If there are no messages the icon
with appear as a tape icon
and will change to an envelope *
icon if you have unread messages.
Check voicemail messages
Voicemail menu
Main menu
to hear new messages
save message
replay message
delete message
return to the main menu
to hear saved messages
change your settings
Voicemail settings
record your mailbox greeting
record your name
change your password
return to the main menu
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