Overhauling Health Center Operations: Project RevUp 101

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Project RevUP aims to redesign the entire patient experience within clinics by bringing together staff from all areas, including providers, clinical support, operations, financial support, and administration. It examines workflows and promotes collaboration between finance and operations. Six health centers participated in the 2008-2009 program, which included an initial training session, site visits for coaching, regular calls and conferences for support, and a final meeting for sharing results. The goal was to measure progress in redesigning patient experiences.

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Faculty Pat Pickering, RN, MSN, CPNP, Consultant Jere Scott, RN, BSN, MPA, Clinical Quality Manager, MPCA LaVerne Wiley, RN, Quality Improvement Consultant, MPCA Jim Raschke, MBA, FHFMA, Finance Director, MidMichigan Health Services

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Overhauling Health Center Operations: Project RevUp 101