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Interpersonal Skills For You
- 1. INTERPERSONAL SKILLS Provided by M Taufan Sulaeman
- 2. WHAT IS SOFT SKILLS? Apa Yang Dimaksud Dengan Soft Skills?
- 3. “ ” Aclusterof productivepersonality traitsthatcharacterize one'srelationshipsina milieu;Caninclude socialgraces, communicationabilities, languageskills,personal habits,cognitiveor emotionalempathy,time management,teamwork andleadershiptraits;An umbrellatermforskills under3keyfunctional elements:peopleskills, socialskills,andpersonal careerattributes. SOFT SKILLS Eastern Kentucky University “TOP TEN” Soft Skills Executive Listings: • Communication • Courtesy • Flexibility • Integrity • Interpersonal Skills • Positive Attitude • Professionalism • Responsibility • Teamwork • Work Ethic
- 4. INTERPERSONAL SKILLS IS … Kemampuan Interpersonal Adalah …
- 5. “ ” There is nothing in the business world today that can give you the edge more than interpersonal skills. If you insist on working with little attention paid to soft skills, you will be sidetracked and sidelined in no time at all. INTER PERSONAL SKILLS Eastern Kentucky University “INTERPERSONAL SKILLS” Are: • nice, • personable, • sense of humor, • friendly, • nurturing, • empathetic, • self-control, • patient, • sociability, • warmth, • social skills ~JOAN BURGE
- 6. INTERPERSONAL & SOFT SKILLS Sejauh Mana Keterkaitan Antara Keduanya?
- 7. “ ” There is nothing in the business world today that can give you the edge more than interpersonal skills. If you insist on working with little attention paid to soft skills, you will be sidetracked and sidelined in no time at all. INTER PERSONAL SKILLS Joan Burge “INTERPERSONAL SOFT SKILLS” “Administrative professionals who overlooked for promotions or kept from top positions because of poor interpersonal skills.” ~JOAN BURGE
- 8. “ ” There is nothing in the business world today that can give you the edge more than interpersonal skills. If you insist on working with little attention paid to soft skills, you will be sidetracked and sidelined in no time at all. INTER PERSONAL SKILLS Joan Burge “INTERPERSONAL SOFT SKILLS” “If you think interpersonal soft skills don’t matter, you had better think again. You’re exposed to multitude of people inside &outside the organization.” ~JOAN BURGE
- 9. “ ” There is nothing in the business world today that can give you the edge more than interpersonal skills. If you insist on working with little attention paid to soft skills, you will be sidetracked and sidelined in no time at all. INTER PERSONAL SKILLS Joan Burge “INTERPERSONAL SOFT SKILLS” “Your business personal success will depend on your ability to handle situations & people with tact, poise and discretion.” ~JOAN BURGE
- 10. “ ” There is nothing in the business world today that can give you the edge more than interpersonal skills. If you insist on working with little attention paid to soft skills, you will be sidetracked and sidelined in no time at all. INTER PERSONAL SKILLS Joan Burge “INTERPERSONAL SOFT SKILLS” “Whether you call them interpersonal / soft skills, they’re necessary for business & relations success.” ~JOAN BURGE
- 11. “ ” There is nothing in the business world today that can give you the edge more than interpersonal skills. If you insist on working with little attention paid to soft skills, you will be sidetracked and sidelined in no time at all. INTER PERSONAL SKILLS Joan Burge “INTERPERSONAL SOFT SKILLS” “Researches proves; Executives at all levels, HR managers, Training & Development professionals put soft & interpersonal skills at the top of their list in what they look for in administrative or executive assistant.” ~JOAN BURGE
- 12. PEOPLE SKILLS IS… Apa Yang Dimaksud Dengan People Skills?
- 13. “ ” Good people skills are an asset in nearly every line of work. In general, good people skills are defined as the ability to listen, to communicate & relate to others on a personal / professional level. Good people skills also extend to include problem-solving abilities, empathy for others & a willingness to work together toward the common good. Lisa McQuerrey “GOOD PEOPLE SKILLS” Are: • Communication • Empathy • Conflict Resolution • Patience • Tolerance ~LISA MCQUERREY PEOPLE SKILLS
- 14. “ ” Good people skills are an asset in nearly every line of work. In general, good people skills are defined as the ability to listen, to communicate & relate to others on a personal / professional level. Good people skills also extend to include problem-solving abilities, empathy for others & a willingness to work together toward the common good. Lisa McQuerrey “GOOD PEOPLE SKILLS” COMMUNICATIONS: “The ability to take in information, clarify comments & participate in effective verbal & written exchanges; Can be developed by learning to participate in active listening in which you focus on the speaker’s words.” ~LISA MCQUERREY PEOPLE SKILLS
- 15. “ ” Good people skills are an asset in nearly every line of work. In general, good people skills are defined as the ability to listen, to communicate & relate to others on a personal / professional level. Good people skills also extend to include problem-solving abilities, empathy for others & a willingness to work together toward the common good. Lisa McQuerrey “GOOD PEOPLE SKILLS” COMMUNICATIONS: “Good communication skills involve choosing your words carefully, issuing clarifying statements and reiterating complex conversations to verify information.” ~LISA MCQUERREY PEOPLE SKILLS
- 16. “ ” Good people skills are an asset in nearly every line of work. In general, good people skills are defined as the ability to listen, to communicate & relate to others on a personal / professional level. Good people skills also extend to include problem-solving abilities, empathy for others & a willingness to work together toward the common good. Lisa McQuerrey “GOOD PEOPLE SKILLS” EMPATHY: “The ability to have a visceral understanding of what another person is going through; Allow you to put yourself in another person’s place and recognize the thoughts, emotions and experiences that person is having.” ~LISA MCQUERREY PEOPLE SKILLS
- 17. “ ” Good people skills are an asset in nearly every line of work. In general, good people skills are defined as the ability to listen, to communicate & relate to others on a personal / professional level. Good people skills also extend to include problem-solving abilities, empathy for others & a willingness to work together toward the common good. Lisa McQuerrey “GOOD PEOPLE SKILLS” EMPATHY: “The ability to have empathy allows a person to give more personal levels of attention & care; to provide a sympathetic listening platform.” ~LISA MCQUERREY PEOPLE SKILLS
- 18. “ ” Good people skills are an asset in nearly every line of work. In general, good people skills are defined as the ability to listen, to communicate & relate to others on a personal / professional level. Good people skills also extend to include problem-solving abilities, empathy for others & a willingness to work together toward the common good. Lisa McQuerrey “GOOD PEOPLE SKILLS” CONFLICT RESOLUTION: “Having the ability to mediate disputes and resolve conflict among customers & colleagues is an important professional skill; Involves the ability to clarify a specific dispute, listen in a non-judgmental manner to both perspectives and offer suggestions for reaching an equitable compromise.” ~LISA MCQUERREY PEOPLE SKILLS
- 19. “ ” Good people skills are an asset in nearly every line of work. In general, good people skills are defined as the ability to listen, to communicate & relate to others on a personal / professional level. Good people skills also extend to include problem-solving abilities, empathy for others & a willingness to work together toward the common good. Lisa McQuerrey “GOOD PEOPLE SKILLS” CONFLICT RESOLUTION: “Can help keep peace in a workplace, stem inner- office issues and maintain high customer satisfaction levels. This trait is especially helpful for those working in managerial or oversight capacities.” ~LISA MCQUERREY PEOPLE SKILLS
- 20. “ ” Good people skills are an asset in nearly every line of work. In general, good people skills are defined as the ability to listen, to communicate & relate to others on a personal / professional level. Good people skills also extend to include problem-solving abilities, empathy for others & a willingness to work together toward the common good. Lisa McQuerrey “GOOD PEOPLE SKILLS” PATIENCE: “An exceptional people skill that is valuable in every profession; Involves being able to maintain an even temper, to repeat & explain information as necessary, and to control anger in even the most trying situations.” ~LISA MCQUERREY PEOPLE SKILLS
- 21. “ ” Good people skills are an asset in nearly every line of work. In general, good people skills are defined as the ability to listen, to communicate & relate to others on a personal / professional level. Good people skills also extend to include problem-solving abilities, empathy for others & a willingness to work together toward the common good. Lisa McQuerrey “GOOD PEOPLE SKILLS” PATIENCE: “An important people skill to have in areas such as customer service, complaint departments and human resources roles.” ~LISA MCQUERREY PEOPLE SKILLS
- 22. “ ” Good people skills are an asset in nearly every line of work. In general, good people skills are defined as the ability to listen, to communicate & relate to others on a personal / professional level. Good people skills also extend to include problem-solving abilities, empathy for others & a willingness to work together toward the common good. Lisa McQuerrey “GOOD PEOPLE SKILLS” TOLERANCE: “Professional work places are made up of people from all walks of life; To understanding for the differences of others is vital to long- term business success.” ~LISA MCQUERREY PEOPLE SKILLS
- 23. “ ” Good people skills are an asset in nearly every line of work. In general, good people skills are defined as the ability to listen, to communicate & relate to others on a personal / professional level. Good people skills also extend to include problem-solving abilities, empathy for others & a willingness to work together toward the common good. PEOPLE SKILLS Lisa McQuerrey “GOOD PEOPLE SKILLS” TOLERANCE: “The ability to accept differences, even when they don’t personally agree with or condone them; An especially valuable skill in workplace environments that cater to people of vastly different ethnic, religious & cultural backgrounds.” ~LISA MCQUERREY
- 24. FAQ Which People Skill Most Important For My Profession? Which Of Our Skills Do We Have To Develop More? Which Skills Are Most Important From All? Where Do We Could Develop Skills More? How Do We Develop Our Skills?