Social media marketing is a powerful way for businesses of all sizes to connect directly with customers who are actively engaging with brands on platforms like Facebook, Twitter, Instagram, and Pinterest. The document provides questions businesses should ask to define social media marketing goals related to desired outcomes, target audiences, and key messaging. It also lists steps to create an effective social media strategy, including setting SMART goals aligned to business objectives, thoroughly understanding the target audience, monitoring competition, establishing accounts and profiles, and consistently evaluating results to refine the strategy.