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WHITE PAPER 
Content is King: 
Measuring the ROI of 
Content Marketing Operations
Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 
The world of marketing is evolving 
yet again as sellers shift from 
traditional product-centric pitches 
to sophisticated customer-centric 
content that appeals to the real 
interests and business needs of 
buyers. In this study of eight 
Kapost-enabled companies, 
we found that the move to 
content-based marketing paid 
off in significant ways — driving 
greater Web traffic and uptake 
of marketing assets. 
At the same time, we found that 
many companies struggled to 
scale out content strategies across 
the enterprise. Kapost provided 
the content-centric collaboration 
processes, best practices, and 
platform integration needed to help 
companies drive sales with more 
leads, rein in staffing costs through 
efficient management, and boost 
program success by accelerating 
content production and publishing. 
THE NEW MARKETING BATTLEGROUND 
The relationship between buyers and sellers is undergoing a major transformation. 
Social media and e-commerce have given buyers tremendous new power to research 
products, prices, reputations, and opinions — often before they even talk to the seller. 
To compete in this buyer-empowered market, business-to-business companies have 
been forced to rethink how they market and sell their products and services. 
Yet companies have been slow to adapt to the changing landscape, and they are losing 
out in the battle for new customers. Too many organizations still market the old way, 
randomly bombarding customers and prospects with generic brochure-ware, product 
pitches, and banner ads. Increasingly this strategy is falling short. Marketing materials 
are routinely ignored, and companies continue to miss critical customer-growth and 
return-on-marketing targets. Marketers must move beyond traditional pay-per-click 
ad models or face tougher executive scrutiny of their digital marketing programs. 
Findings 
In this study of eight companies, content marketing operations using Kapost were 
found to drive: 
• 133% increase in return visitors to their Website 
• 253% increase in online engagement (downloads, blog reads, etc.) 
• 200% increase in email open rates 
• 75% increase in Web traffic 
• 512% increase in marketing qualified leads 
• Six-fold revenue lift from content marketing activities 
• 30% reduction in asset production cycle time 
• 24% productivity improvement for content marketing resources 
According to Forrester Research, 62% of senior-level business and 
IT decision-makers find much of the marketing materials they 
receive from vendors are useless; and 59% say they usually scan 
the materials and then “throw them in the trash.”1 
1 Source: Q4 2013 North America And Europe Executive Buyer Insight Online Survey: Based on interviews with 
319 senior-level business and IT decision-makers at companies with 1,000 or more employees. 
2 2
Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 
3 
The failure of traditional product-centric marketing has 
spawned a new approach called content marketing. 
The aim of content marketing is to create and distribute 
consistently valuable, relevant content to attract and 
acquire a clearly defined audience — with the objective 
of driving profitable customer action.2 When done right, 
content marketing matches the company’s message 
with the buyer’s needs during each step of the selling 
process — or think of it as the “buyer’s journey” — 
from generating awareness to building qualified 
leads to closing sales. 
Research shows that content marketing yields better 
results — more traffic, leads and customers — in 
today’s multi-channel, social-mobile world. More and 
more, buyers want to be informed, educated, and even 
entertained about topics that genuinely interest them. 
Less appealing are all the unsolicited product pitches 
and company ads that are devoid of relevant content. 
As the VP of marketing for a multi-billion dollar scientific 
equipment maker told us: “Content is king.” 
Quantifying Business Value 
This paper explores how businesses and organizations 
across industries are embracing content marketing to 
achieve strategic business goals. We interviewed eight 
companies that had launched content marketing 
initiatives, enabled by the Kapost platform, within 
the past several years, including leading business-to-business 
enterprises in high technology, manufacturing, 
and biotech, as well as one business-oriented non-profit 
organization. These companies understood the value of 
creating relevant and informative content that would 
appeal to key customer segments and personas. 
We paid special attention to how these companies are 
deploying Kapost’s content marketing platform to deliver 
the speed, agility, and scalability required to drive 
business success. From our research, we were able to 
capture a range of business impacts, including revenue 
enhancement, customer engagement, operating cost 
savings, and resource productivity. 
We also report on what we call the “content marketing 
journey” — the learning curve that companies go 
through as they embrace content-based marketing 
and then build out these programs with targeted 
investments. 
DRIVING REVENUE WITH CONTENT MARKETING 
The number one goal of every marketing program is to 
generate leads that drive revenue. Traditionally this job 
has been more of an art than a science, with marketers 
relying mainly on experience and intuition to capture 
the attention of prospects and turn them into sales. 
Now that content is king, companies are shifting their 
focus to creating subject matter that will grab the 
buyer’s attention and serving it up in compelling formats 
at just the right time. To efficiently orchestrate this 
process, the companies we studied pointed to the 
criticality of implementing Kapost’s cloud-based 
enterprise content management solution. 
The shift is paying off: Across the board these compa-nies 
are reporting significant boosts in the key indica-tors 
of lead- and revenue-generating potential, including 
Web traffic, return visitors, content consumption, and 
email open rates. As shown in Figure 1, these improve-ments 
have helped companies increase the flow of 
prospects through each stage of the classic “marketing 
funnel.” Along the way, Kapost is helping to engage 
more of these prospects and more effectively convert 
them into marketing qualified leads (MQLs). 
75% Increase in Web Traffic 
Before adopting a content marketing platform, 
companies suffered from weak Web traffic — the 
result of poorly coordinated outreach and distribution 
strategies, and too much unfocused content “sprawl” 
replete with company-centric, one-size fits all assets. 
More often than not, these strategies failed to stimulate 
interest among customers and prospects. 
2 From the Content Marketing Institute. http://contentmarketinginstitute.com/what-is-content-marketing/ 
Get to Know Your 
Buyer Personas 
The best content 
marketing programs 
target a specific 
type of customer, 
or “persona.” 
Buyer personas are 
research-based 
archetypes of your 
customers, complete 
with descriptions of 
their personalities, 
how they think, and 
what drives their 
buying behavior. 
“At the end of the day, 
having a tool like 
Kapost in place had 
a multiplier effect on 
our ability to use 
content across 
channels faster. 
We’re hitting on 
all cylinders with 
content.” 
– VP of marketing, 
global scientific 
equipment 
manufacturer
10^3 
10^2 
Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 
4 
By setting up a Kapost-driven content marketing 
operation, companies efficiently mobilized company-wide 
resources around a content plan custom fitted to 
the needs and interests of specific buyer personas/ 
segments — and then sustained this effort over time. 
MQLs SQL STC 
A large global tech manufacturer, for example, 
shifted from product-centric to industry-specific 
solution messaging that zeroed in on the customers’ 
unique business and technical challenges. Within a 
year, the manufacturer saw an estimated 75% increase 
in Web traffic. Another major global tech-services 
company created a “thought leaders” campaign 
designed to attract buyers to in-person executive 
briefings, helping to shorten sales cycles and increase 
revenue. A non-profit organization using Kapost 
increased Web traffic by 360% by building a quickly 
deployable library of customer-focused content. 
All of the content operations we studied consistently 
produced more relevant content and distributed it in a 
coordinated fashion through channels where prospects 
were most likely to consume it. On average companies 
saw a 75% uptick in the number of visitors to their Web 
properties, expanding the base of potential leads and 
future customers. 
Traditional Marketing 
512% Increase 
133% Increase in Customer Engagement 
Not only did these Kapost-enabled content marketing 
programs help companies attract more “eyeballs” to 
their Web sites but marketers said these same visitors 
returned more often because content distribution was 
synchronized with customer buying cycles. Marketers 
at a large bio-tech company, for example, coordinated 
a global team of scientists and researchers to produce 
a series of easily “snackable” blogs and articles, driving 
a 2–3 times increase in customer engagement. A global 
technology manufacturer increased customer engage-ment 
15–20% by creating and distributing highly “usable” 
content to prospects, including a “quick start” customer 
guide. On average, companies reported a 133% increase 
customer engagement as measured by return visitors. 
253% Increase in Content Effectiveness 
Companies that produced interesting and relevant digital 
marketing content spurred deeper visitor engagements 
at the sites and improved the effectiveness of their 
white papers, Webinars, and blogs. For example, a 
privately held online tech company increased its content 
effectiveness by 300% within two years of initiating 
its Kapost-enabled content marketing operation. The 
non-profit we studied increased blog reads by 268%, 
and a global manufacturer increased blog effectiveness 
by 92%. Overall, of the companies we studied, content 
marketers reported an average 253% boost in content 
effectiveness as measured by online actions such as 
downloads, blog reads, page views, and the like. 
Figure 1. The Content Marketing Funnel 
Leveraging Scientists 
to Create Compelling 
Content 
With pay-per-click 
banner ads failing 
to generate ROI, 
this Fortune 500 
bio-pharma company 
wanted to enlist its 
global team of 2,500 
scientists to help sell 
its high-margin, 
complex solutions. 
The Kapost content 
marketing platform 
helped the company 
mobilize scientists to 
create a steady flow 
of content for journals 
and other forums that 
resonated with buyers. 
The result: a three-fold 
increase in traffic vs. 
paid advertising. 
Meanwhile, integrating 
Kapost with systems 
like Salesforce.com 
allowed for accurate 
tracking of the content 
operation’s impact 
on sales. 
Pre-MQLs 
10 
Marketing Funnel by Stage 
Prospects 
(logarithmic 75% Increase 
Content Marketing with Kapost 
Pre-MQLs 
Marketing Funnel by Stage 
MQLs 
Prospects
Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 
5 
200% Increase in Open Rates 
In addition to drawing heavier traffic to their Websites, 
content marketers reported dramatically improved 
open rates for email marketing campaigns, a key 
measure of customer conversion. At the companies 
studied, open rates surged an average of about 200%. 
For example, a global tech manufacturer increased 
open rates by 53% after leveraging Kapost to run an 
email campaign integrating buyer personas, journey 
phases, and custom-fitted marketing content. 
The non-profit organization in our study increased 
customer engagement by 450% in its first year and 
over 57 times over a two-year period. 
Total Revenue Impact of Content Marketing 
What is the total revenue boost that 
companies can expect when they adopt 
leading content marketing operation 
capabilities? To find out, we created a 
business-to-business revenue model that 
analyzed the flow of customers through a 
typical marketing and sales funnel where 
prospects are converted into qualified 
marketing leads and finally into closed sales. 
As shown in the table below, companies 
that had adopted Kapost-enabled content 
marketing programs gained a clear 
advantage at the top of the marketing 
funnel, drawing in more Website traffic 
and converting more of this traffic into 
qualified leads. This in turn led to more 
closed sales on average compared to 
traditional marketing approaches. 
Specifically, our revenue model highlights 
that companies adopting content marketing 
operations, similar to the companies 
researched, can expect a nearly six-fold 
revenue lift in their content marketing 
efforts. For an average B2B company, 
this can equate to additional revenues 
of approximately $11.9 million per year 
(see Figure 2.) 
Figure 2. Measuring the Revenue Impact of Kapost 
512% Increase in Marketing Qualified Leads 
By enabling better top-of-funnel performance — including 
more Web traffic, more repeat visitors, more downloads, 
and higher email open rates — companies generated 
more marketing qualified leads (MQLs), a valuable 
precursor to sales. As shown earlier, content marketing 
stimulated a 75% increase in prospects entering the 
marketing funnel. And thanks to more targeted and 
easily consumable content, this “wider net” also became 
“stickier,” converting 3.5 times more prospects than 
average. The net effect was a 512% increase in MQLs. 
For the average B2B company, the surge in marketing 
leads could translated into an annual revenue increase 
of nearly $12M per year, as shown in Figure 2. 
Traditional 
Digital Marketing 
Digital Marketing with 
Content Marketing 
Web Vistors1 80K 139K 
Multiplied by Web conversion rate2 1% 3.5% 
= Digital Prospects 800 4,865 
Multiplied by prospect-to-MQL conversion rate2 8.8% 8.8% 
= Marketing Qualified Leads (MQLs)3 70 428 
Multiplied by MQL-to-closed-sales rate2 20% 20% 
= Closed Sales 14 86 
Multiplied by average B2B sales transaction size4 $166K $166K 
= Estimated Revenue per Year $2.3M $14.2M 
1 Per Hubspot: Average Website traffic is 80K annually. Mainstay study showed 75% more visitors with Kapost, or 139K. 
2 Aberdeen study (“Crossing Chaos”) provided the following estimates: average Web conversion rate of 1% (versus Mainstay study showed 
3.5% conversion rates with Kapost); average digital prospect-to-MQL conversion rate of 8.8%; average MQL-to-closed sales rate of 20%. 
3 Mainstay research found a MQL increase of 512%—358 increase in MQLs from content marketing with Kapost vs. 70 MQLs for traditional 
marketing. 
4 From Marketing Sherpa, 2011 – Average B2B deal size of $166K
Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 
6 
“We really wanted to build a bigger content marketing operation but we repeatedly ran into 
a performance wall. We couldn’t get to the scale we needed without a tool like Kapost that 
organized the entire process.” 
OPERATING SAVINGS 
The Content Marketing Performance Challenge 
The promise of a significant revenue boost provides 
tremendous incentive for companies to launch content 
marketing operations. However, we also found that 
companies faced some common pitfalls in the early 
stages of these operations. For example, lacking a 
central platform with collaboration and workflow 
capabilities, teams had to rely mainly on crisscrossing 
emails and spreadsheets to keep projects moving. 
Often team members forgot they were on point for 
a particular step in the process, such as writing, 
approving, or publishing. Handoffs between staff 
were dropped, and too many projects were lost in 
the distribution (See Figure 3). 
These marketers were able to break through their early 
performance walls by partnering with Kapost to implement 
a content-enablement solution that encompassed the 
full content marketing lifecycle from ideation and planning 
to production and distribution, as shown below. 
For these marketing executives, Kapost offered a flexible 
and scalable online platform for cost-effectively managing 
the complexities of a global content marketing operation. 
For example, Kapost enabled teams to create individual 
workflows for each asset type, something that was nearly 
impossible to do before. Similar automation and collabora-tion 
tools allowed marketing teams to do more with less. 
6 
Inside a Content 
Marketing Operation 
One technology 
services company 
we studied fields a 
nine-person content 
marketing team 
covering a global 
territory. The team 
is responsible for 
creating and managing: 
15,000 pages 
of Web copy; 
120 thought-leadership 
assets across 
6 product areas; 
a 60-page trade 
magazine published 
three times per year; 
100 customer success 
videos (produced 
every six months); 
12 e-newsletters; and 
enough content to 
support a series 
of “town hall” 
marketing events. 
Figure 3. The Content Marketing Production Cycle, Enabled by Kapost 
Traditional 
Marketing 
Challenges 
Ideation Planning to Production Distribution 
• Scattershot of content being 
created 
• No editorial prioritization and 
synchronization limited impact 
• Product-focused content had 
limited interest of customers 
• Undefined production processes 
across asset types 
• Unstructured and unified 
coordination across resources 
• Diverse resource pool required for 
production of assets 
• Ad-hoc approach to distribution 
of marketing assets 
• Lack of coordination channels 
(e.g., one-off distribution) 
• No ability to track results 
Content 
Marketing 
Solution 
Impact 
• Editorial competency drives 
content agenda 
• Buyer persona and journey 
mapping identifies content gaps 
• Increased breadth of content 
• Centralized and unified production 
process for each asset type 
• Resource specializations 
(e.g., creative, web, writing) 
• Multi-asset development 
• Optimized distribution plan — 
multi-channel distribution 
• Coordinated team of distribution 
specialists (e.g., web, social 
experts) 
Kapost 
Automation 
Advantages 
• Crowd-sourcing provides greater 
visibility and idea collection 
• Asset tagging tracks content 
inventory to content strategy 
• Single source for tracking content 
development 
• 100% customizable automated 
workflow for each asset type 
• Asset lifecycle tracking 
• Content library linked to 
multi-channel distribution partners 
• Automated reporting of asset 
effectiveness through integration 
with SFDC/Marketo 
Director of marketing, global high technology manufacturer
Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 
7 
Driving Team Productivity 
Faced with an overload of projects and thinly 
stretched resources, companies adopted content 
marketing automation solutions to help teams 
collaborate and execute campaigns more efficiently. 
• Leveraging Kapost, a global technology slashed 
administrative tasks by 50% and overall 
asset-production time by 50%. 
• By mobilizing scientists on an automated 
platform, a global technology manufacturer 
doubled production of specialized industry 
messaging and shrank cycle times by 25%. 
• A global biotech manufacturer streamlined 
administration on the automation platform, 
enabling marketers to produce 33% more 
content. 
• A large non-profit cut marketing administrative 
work by 72% with Kapost. 
• After reducing administrative tasks by half, 
marketers at a global technology manufacturer 
focused more time on content development. 
Operational Efficiency and Asset Visibility 
Organizations adopting Kapost avoided early missteps 
and delays by putting everybody on a unified content 
collaboration platform. For example, a global technology 
manufacturer reduced asset production time from 
3 months to 45 days; a biotech manufacturer reduced 
asset-production cycle time by 50%; and a major 
non-profit reduced review cycles from 1 week to 
1.5 days. On average, companies reduced asset 
production cycle times by more than 30%. 
Just as important, the Kapost platform opened up 
visibility into which content topics, types, and channels 
were working — and which were not — and allowed 
marketers to create more popular and successful 
campaigns over time. For example, it enabled a 
biotech manufacturer to increase field consumption 
of marketing assets five times, a global technology 
manufacturer to expand its audience five times, and 
another manufacturer to increase asset consumption 
by 50% in less than a year. 
All told, companies reported an average labor productivity 
gain of 24% across their content marketing teams. 
Based on our conservative estimate of the fully load 
cost of a marketing manager, these organizations 
were saving approximately $205,000 per year in 
staffing costs, as shown in the table below. Marketers 
categorized these as “hard cost savings” because 
they would have needed to hire additional resources 
to produce current content volumes. 
Resource Productivity 
Estimated annual labor cost savings for 
typical content marketing operation 
Content 
Marketing Team* 
Average # of resources 10 
Average annual cost* $85,000 
Time savings 24% 
Annual Savings $205,000 
*Averages across 6 customers interviewed; 
Salaries.com marketing FTE estimate, 2014 
“We would have needed 
a team three times 
the size of our core 
content staff today if it 
were not for Kapost.” 
– Content and advertising 
manager, high 
technology software 
company 
With Kapost, companies can track not only the overall performance of 
marketing campaigns but also the popularity of individual marketing assets.
Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 
8 
One executive found that content marketing campaigns, dollar for dollar, delivered 
three times more leads than digital ads. Moreover, leads generated by content 
marketing cost 10 times less than conference event leads. 
Lastly, companies discussed the challenges of coordi-nating 
a diverse set of content authors, in some cases 
involving expert resources outside of the company. 
The need to build a more flexible resource pool was 
another driver for adopting Kapost. For example, a 
global technology manufacturer’s strategic content 
program focused on delivering highly specialized 
messaging for its federal and state customers. To 
accomplish this goal, the company hired outside 
government specialists and implemented the Kapost 
platform to streamline the planning-to-production 
process. Within a year, the company was able to scale 
up and double the production of the team while reducing 
publishing-cycle times by 25%. 
Digital Advertising Cost Savings 
Companies commonly use digital advertising, such as 
Google Adwords, to spread awareness and drive Web 
traffic. But with per-click fees on the rise, this approach 
can be expensive. Plus, how effective are banner ads 
really? Many of the business-to-business marketers we 
talked to doubted that digital ads were the best way to 
attract Web visitors and generate leads, especially for 
their most complex and strategic products and services. 
In a direct comparison, one executive found that 
content marketing campaigns, dollar for dollar, delivered 
three-times more leads than digital ads. Moreover, leads 
generated by content marketing cost 10 times less 
than conference event leads. Based on these findings, 
we estimate that the average company could save 
approximately $118,000 in ad fees by relying more 
broadly on content marketing to boost Website traffic, 
as shown in the table below. 
Marketing Ad Savings 
Companies save on online ad fees by pulling 
in more leads via content marketing 
Web traffic without content 
marketing (visitors) 
80,000 
Web traffic with 
content marketing (visitors) 
139,000 
Increase in organic 
Web traffic (visitors) 
59,000 
Average cost per click 
(ad fees) 
$2 
Total annual ad savings $118,000 
Other Impacts 
Many companies discussed the need to create better 
geographic connections for their content marketing 
programs, and they saw Kapost as a critical enabler 
by providing the structure, visibility and coordination 
required to operate in this environment. Content 
marketing has also provided a new communication 
channel to the executive and sales leadership suite, 
helping marketers demonstrate quantitatively how their 
programs are significantly impacting the business. 
Hitting the Wall 
After embracing 
content marketing, one 
global technology 
manufacturer hit a 
performance wall: 
There were just too 
many content projects 
spread across too 
many resources and 
regions to effectively 
manage with email, 
phone calls and 
spreadsheets. By 
adopting Kapost, the 
company reduced 
administrative tasks 
by 50% and overall 
production cycle time 
by 50%, allowing the 
company to efficiently 
scale its content 
marketing across 
a global footprint.
Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 
9 
THE CONTENT MARKETING JOURNEY 
The journey to content marketing often starts with 
the simple recognition of the need for buyer-centric 
messaging and a more centralized, editorial-based 
program (although this team could span multiple lines 
of business). Content marketing is all about custom-fitting 
content, so companies on this journey were 
keen to create a set of buyer “personas” and then 
map these archetypes to existing marketing assets 
to identify content gaps. It’s not surprising that many 
of the companies researched had invested in resources 
with publishing backgrounds. 
Not long after launching content marketing programs 
(from a few months to two years), all of the companies 
we studied realized that program complexities dictated 
a content marketing automation capability to drive 
performance and hit their business goals. As one 
marketer told us: “We really wanted to build a bigger 
content marketing operation but we kept running into 
a performance wall. We couldn’t get to the scale we 
needed without a tool like Kapost that organized and 
optimized the entire process.” 
Figure 4. The Content Marketing Journey 
Key steps in the journey: 
• Step 1: Recognition. Marketing leaders identified 
the potential impact of content marketing for their 
organization. 
• Step 2: Team Organization. With senior executive 
support, a content management cross-functional 
team was created, enabling a company-wide content 
plan and coordination of production and distribution. 
• Step 3: Performance Wall. Teams hit a performance 
wall due to complexities in management of content 
planning, production, approval and distribution. 
• Step 4: Automation. By adopting Kapost, companies 
could scale the content marketing operation, 
improving staff productivity, asset production 
cycle time, and asset effectiveness. 
• Step 5: Revenue Marketing Capability. Finally, 
companies linked Kapost to marketing automation 
platforms (such as Eloqua and Marketo), social 
publishing tools (such as Hootsuite), and Salesforce 
to enhance distribution, improve performance 
tracking, and provide full visibility into the revenue 
impact of their content marketing operations. 
As depicted in Figure 4, the value of content marketing 
was unleashed with the adoption of an enterprise-scale 
content marketing solution. 
Value 
“We need to create a 
content marketing engine” 
Revenue 
Marketing 
Operation 
Optimization 
Content 
Marketing 
Content Marketing 
Operation 
Performance Wall 
Automation 
Content Marketing 
Team and Strategy 
0–2 years 
3 weeks – 1 year+ 
3–6 months+ 
Time “We need 
better 
content” 
“We need to create 
a content strategy” 
“We need to streamline, 
standardize and 
coordinate more 
effectively” 
“We need to integrate 
marketing, demand generation 
and sales systems” 
“By demonstrating 
the impact of our 
content, we’ve tripled 
our budget while the 
overall marketing 
budget has 
remained flat.” 
– Manager, 
demand marketing, 
global pharmaceutical 
company
Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 
10 
BENEFIT SUMMARY 
Figure 5 below totals the range of benefits that could be 
realized by companies implementing content marketing 
platforms. For a typical business-to-business company, 
we found that content marketing platforms like Kapost 
can help enhance revenues by as much as $12 million 
annually — or even more depending on the size of the 
company (See Figure 2 in Measuring the Revenue 
Impact of Kapost). Furthermore, these platforms can 
significantly reduce operating expenses by helping 
marketing teams create content more efficiently and 
avoid fees by relying less on digital advertising to 
draw Web traffic. Such efficiencies and resource 
savings can add up to more than $300,000 for an 
average business-to-business enterprise. 
Moreover, Kapost’s workflow automation and 
built-in feedback loops can give companies a 
competitive edge by helping teams accelerate asset 
production and steadily improve campaign performance 
over time. This was evidenced by the growing reach 
and popularity of content produced by Kapost-driven 
marketing operations. 
Figure 5. Content Marketing Operation ‘Value Tree’: Estimated $12M revenue 
lift and about $320K in operational expense savings annually 
Benefit Category Benefit Description $ Impact (annual) 
$11.9M 
$118k 
$205k 
32% 
(cycle time reduction) 
7.7x 
(asset audience increase) 
Flexibility to engage 
partner content specialists 
Revenue Growth 
(influenced revenues) 
Organic Marketing 
Lead Savings 
Content Marketing 
Resource Productivity 
Asset Production 
Efficiency 
Asset 
Effectiveness 
Organizational Flexibility/ 
Scalability 
Revenue 
Impact 
Operating 
Expenses 
Savings 
Productivity 
Improvements 
Other 
Benefits 
About Kapost 
Kapost™ helps enterprise brands grow revenue 
with content. Their content marketing software 
simplifies and centralizes the creation, distribution, 
and analysis of content across a range of channels. 
Marketing teams of all sizes can collaborate on 
content, manage assets in one platform, organize 
extensive campaigns, and establish an efficient, 
process-driven operation. 
Hundreds of the world’s top brands — including 
Lenovo, AT&T, and VMware — use Kapost to create, 
publish and scale their content operation, so they 
can focus on serving their customers and growing 
their business. 
About Mainstay 
Research and analysis for this study was conducted 
by Mainstay, an independent consulting firm that has 
performed over 500 studies for leading information 
technology providers including Cisco, IBM, Oracle, 
Microsoft, Salesforce, Lexmark, HP, EMC and NetApp. 
This case study was based on interviews with 
companies currently using Kapost’s content 
marketing solution. Information contained in 
the publication has been obtained from sources 
considered reliable, but is not warranted 
by Mainstay.
Sponsored by: 
Mainstay 
www.mainstaycompany.com 
2929 Campus Drive, Suite 150 
San Mateo, CA, 94405 
p. 650.638.0575 
f. 650.638.0578 
Copyright © 2014 Mainstay.

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Content is King

  • 1. WHITE PAPER Content is King: Measuring the ROI of Content Marketing Operations
  • 2. Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER The world of marketing is evolving yet again as sellers shift from traditional product-centric pitches to sophisticated customer-centric content that appeals to the real interests and business needs of buyers. In this study of eight Kapost-enabled companies, we found that the move to content-based marketing paid off in significant ways — driving greater Web traffic and uptake of marketing assets. At the same time, we found that many companies struggled to scale out content strategies across the enterprise. Kapost provided the content-centric collaboration processes, best practices, and platform integration needed to help companies drive sales with more leads, rein in staffing costs through efficient management, and boost program success by accelerating content production and publishing. THE NEW MARKETING BATTLEGROUND The relationship between buyers and sellers is undergoing a major transformation. Social media and e-commerce have given buyers tremendous new power to research products, prices, reputations, and opinions — often before they even talk to the seller. To compete in this buyer-empowered market, business-to-business companies have been forced to rethink how they market and sell their products and services. Yet companies have been slow to adapt to the changing landscape, and they are losing out in the battle for new customers. Too many organizations still market the old way, randomly bombarding customers and prospects with generic brochure-ware, product pitches, and banner ads. Increasingly this strategy is falling short. Marketing materials are routinely ignored, and companies continue to miss critical customer-growth and return-on-marketing targets. Marketers must move beyond traditional pay-per-click ad models or face tougher executive scrutiny of their digital marketing programs. Findings In this study of eight companies, content marketing operations using Kapost were found to drive: • 133% increase in return visitors to their Website • 253% increase in online engagement (downloads, blog reads, etc.) • 200% increase in email open rates • 75% increase in Web traffic • 512% increase in marketing qualified leads • Six-fold revenue lift from content marketing activities • 30% reduction in asset production cycle time • 24% productivity improvement for content marketing resources According to Forrester Research, 62% of senior-level business and IT decision-makers find much of the marketing materials they receive from vendors are useless; and 59% say they usually scan the materials and then “throw them in the trash.”1 1 Source: Q4 2013 North America And Europe Executive Buyer Insight Online Survey: Based on interviews with 319 senior-level business and IT decision-makers at companies with 1,000 or more employees. 2 2
  • 3. Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 3 The failure of traditional product-centric marketing has spawned a new approach called content marketing. The aim of content marketing is to create and distribute consistently valuable, relevant content to attract and acquire a clearly defined audience — with the objective of driving profitable customer action.2 When done right, content marketing matches the company’s message with the buyer’s needs during each step of the selling process — or think of it as the “buyer’s journey” — from generating awareness to building qualified leads to closing sales. Research shows that content marketing yields better results — more traffic, leads and customers — in today’s multi-channel, social-mobile world. More and more, buyers want to be informed, educated, and even entertained about topics that genuinely interest them. Less appealing are all the unsolicited product pitches and company ads that are devoid of relevant content. As the VP of marketing for a multi-billion dollar scientific equipment maker told us: “Content is king.” Quantifying Business Value This paper explores how businesses and organizations across industries are embracing content marketing to achieve strategic business goals. We interviewed eight companies that had launched content marketing initiatives, enabled by the Kapost platform, within the past several years, including leading business-to-business enterprises in high technology, manufacturing, and biotech, as well as one business-oriented non-profit organization. These companies understood the value of creating relevant and informative content that would appeal to key customer segments and personas. We paid special attention to how these companies are deploying Kapost’s content marketing platform to deliver the speed, agility, and scalability required to drive business success. From our research, we were able to capture a range of business impacts, including revenue enhancement, customer engagement, operating cost savings, and resource productivity. We also report on what we call the “content marketing journey” — the learning curve that companies go through as they embrace content-based marketing and then build out these programs with targeted investments. DRIVING REVENUE WITH CONTENT MARKETING The number one goal of every marketing program is to generate leads that drive revenue. Traditionally this job has been more of an art than a science, with marketers relying mainly on experience and intuition to capture the attention of prospects and turn them into sales. Now that content is king, companies are shifting their focus to creating subject matter that will grab the buyer’s attention and serving it up in compelling formats at just the right time. To efficiently orchestrate this process, the companies we studied pointed to the criticality of implementing Kapost’s cloud-based enterprise content management solution. The shift is paying off: Across the board these compa-nies are reporting significant boosts in the key indica-tors of lead- and revenue-generating potential, including Web traffic, return visitors, content consumption, and email open rates. As shown in Figure 1, these improve-ments have helped companies increase the flow of prospects through each stage of the classic “marketing funnel.” Along the way, Kapost is helping to engage more of these prospects and more effectively convert them into marketing qualified leads (MQLs). 75% Increase in Web Traffic Before adopting a content marketing platform, companies suffered from weak Web traffic — the result of poorly coordinated outreach and distribution strategies, and too much unfocused content “sprawl” replete with company-centric, one-size fits all assets. More often than not, these strategies failed to stimulate interest among customers and prospects. 2 From the Content Marketing Institute. http://contentmarketinginstitute.com/what-is-content-marketing/ Get to Know Your Buyer Personas The best content marketing programs target a specific type of customer, or “persona.” Buyer personas are research-based archetypes of your customers, complete with descriptions of their personalities, how they think, and what drives their buying behavior. “At the end of the day, having a tool like Kapost in place had a multiplier effect on our ability to use content across channels faster. We’re hitting on all cylinders with content.” – VP of marketing, global scientific equipment manufacturer
  • 4. 10^3 10^2 Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 4 By setting up a Kapost-driven content marketing operation, companies efficiently mobilized company-wide resources around a content plan custom fitted to the needs and interests of specific buyer personas/ segments — and then sustained this effort over time. MQLs SQL STC A large global tech manufacturer, for example, shifted from product-centric to industry-specific solution messaging that zeroed in on the customers’ unique business and technical challenges. Within a year, the manufacturer saw an estimated 75% increase in Web traffic. Another major global tech-services company created a “thought leaders” campaign designed to attract buyers to in-person executive briefings, helping to shorten sales cycles and increase revenue. A non-profit organization using Kapost increased Web traffic by 360% by building a quickly deployable library of customer-focused content. All of the content operations we studied consistently produced more relevant content and distributed it in a coordinated fashion through channels where prospects were most likely to consume it. On average companies saw a 75% uptick in the number of visitors to their Web properties, expanding the base of potential leads and future customers. Traditional Marketing 512% Increase 133% Increase in Customer Engagement Not only did these Kapost-enabled content marketing programs help companies attract more “eyeballs” to their Web sites but marketers said these same visitors returned more often because content distribution was synchronized with customer buying cycles. Marketers at a large bio-tech company, for example, coordinated a global team of scientists and researchers to produce a series of easily “snackable” blogs and articles, driving a 2–3 times increase in customer engagement. A global technology manufacturer increased customer engage-ment 15–20% by creating and distributing highly “usable” content to prospects, including a “quick start” customer guide. On average, companies reported a 133% increase customer engagement as measured by return visitors. 253% Increase in Content Effectiveness Companies that produced interesting and relevant digital marketing content spurred deeper visitor engagements at the sites and improved the effectiveness of their white papers, Webinars, and blogs. For example, a privately held online tech company increased its content effectiveness by 300% within two years of initiating its Kapost-enabled content marketing operation. The non-profit we studied increased blog reads by 268%, and a global manufacturer increased blog effectiveness by 92%. Overall, of the companies we studied, content marketers reported an average 253% boost in content effectiveness as measured by online actions such as downloads, blog reads, page views, and the like. Figure 1. The Content Marketing Funnel Leveraging Scientists to Create Compelling Content With pay-per-click banner ads failing to generate ROI, this Fortune 500 bio-pharma company wanted to enlist its global team of 2,500 scientists to help sell its high-margin, complex solutions. The Kapost content marketing platform helped the company mobilize scientists to create a steady flow of content for journals and other forums that resonated with buyers. The result: a three-fold increase in traffic vs. paid advertising. Meanwhile, integrating Kapost with systems like Salesforce.com allowed for accurate tracking of the content operation’s impact on sales. Pre-MQLs 10 Marketing Funnel by Stage Prospects (logarithmic 75% Increase Content Marketing with Kapost Pre-MQLs Marketing Funnel by Stage MQLs Prospects
  • 5. Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 5 200% Increase in Open Rates In addition to drawing heavier traffic to their Websites, content marketers reported dramatically improved open rates for email marketing campaigns, a key measure of customer conversion. At the companies studied, open rates surged an average of about 200%. For example, a global tech manufacturer increased open rates by 53% after leveraging Kapost to run an email campaign integrating buyer personas, journey phases, and custom-fitted marketing content. The non-profit organization in our study increased customer engagement by 450% in its first year and over 57 times over a two-year period. Total Revenue Impact of Content Marketing What is the total revenue boost that companies can expect when they adopt leading content marketing operation capabilities? To find out, we created a business-to-business revenue model that analyzed the flow of customers through a typical marketing and sales funnel where prospects are converted into qualified marketing leads and finally into closed sales. As shown in the table below, companies that had adopted Kapost-enabled content marketing programs gained a clear advantage at the top of the marketing funnel, drawing in more Website traffic and converting more of this traffic into qualified leads. This in turn led to more closed sales on average compared to traditional marketing approaches. Specifically, our revenue model highlights that companies adopting content marketing operations, similar to the companies researched, can expect a nearly six-fold revenue lift in their content marketing efforts. For an average B2B company, this can equate to additional revenues of approximately $11.9 million per year (see Figure 2.) Figure 2. Measuring the Revenue Impact of Kapost 512% Increase in Marketing Qualified Leads By enabling better top-of-funnel performance — including more Web traffic, more repeat visitors, more downloads, and higher email open rates — companies generated more marketing qualified leads (MQLs), a valuable precursor to sales. As shown earlier, content marketing stimulated a 75% increase in prospects entering the marketing funnel. And thanks to more targeted and easily consumable content, this “wider net” also became “stickier,” converting 3.5 times more prospects than average. The net effect was a 512% increase in MQLs. For the average B2B company, the surge in marketing leads could translated into an annual revenue increase of nearly $12M per year, as shown in Figure 2. Traditional Digital Marketing Digital Marketing with Content Marketing Web Vistors1 80K 139K Multiplied by Web conversion rate2 1% 3.5% = Digital Prospects 800 4,865 Multiplied by prospect-to-MQL conversion rate2 8.8% 8.8% = Marketing Qualified Leads (MQLs)3 70 428 Multiplied by MQL-to-closed-sales rate2 20% 20% = Closed Sales 14 86 Multiplied by average B2B sales transaction size4 $166K $166K = Estimated Revenue per Year $2.3M $14.2M 1 Per Hubspot: Average Website traffic is 80K annually. Mainstay study showed 75% more visitors with Kapost, or 139K. 2 Aberdeen study (“Crossing Chaos”) provided the following estimates: average Web conversion rate of 1% (versus Mainstay study showed 3.5% conversion rates with Kapost); average digital prospect-to-MQL conversion rate of 8.8%; average MQL-to-closed sales rate of 20%. 3 Mainstay research found a MQL increase of 512%—358 increase in MQLs from content marketing with Kapost vs. 70 MQLs for traditional marketing. 4 From Marketing Sherpa, 2011 – Average B2B deal size of $166K
  • 6. Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 6 “We really wanted to build a bigger content marketing operation but we repeatedly ran into a performance wall. We couldn’t get to the scale we needed without a tool like Kapost that organized the entire process.” OPERATING SAVINGS The Content Marketing Performance Challenge The promise of a significant revenue boost provides tremendous incentive for companies to launch content marketing operations. However, we also found that companies faced some common pitfalls in the early stages of these operations. For example, lacking a central platform with collaboration and workflow capabilities, teams had to rely mainly on crisscrossing emails and spreadsheets to keep projects moving. Often team members forgot they were on point for a particular step in the process, such as writing, approving, or publishing. Handoffs between staff were dropped, and too many projects were lost in the distribution (See Figure 3). These marketers were able to break through their early performance walls by partnering with Kapost to implement a content-enablement solution that encompassed the full content marketing lifecycle from ideation and planning to production and distribution, as shown below. For these marketing executives, Kapost offered a flexible and scalable online platform for cost-effectively managing the complexities of a global content marketing operation. For example, Kapost enabled teams to create individual workflows for each asset type, something that was nearly impossible to do before. Similar automation and collabora-tion tools allowed marketing teams to do more with less. 6 Inside a Content Marketing Operation One technology services company we studied fields a nine-person content marketing team covering a global territory. The team is responsible for creating and managing: 15,000 pages of Web copy; 120 thought-leadership assets across 6 product areas; a 60-page trade magazine published three times per year; 100 customer success videos (produced every six months); 12 e-newsletters; and enough content to support a series of “town hall” marketing events. Figure 3. The Content Marketing Production Cycle, Enabled by Kapost Traditional Marketing Challenges Ideation Planning to Production Distribution • Scattershot of content being created • No editorial prioritization and synchronization limited impact • Product-focused content had limited interest of customers • Undefined production processes across asset types • Unstructured and unified coordination across resources • Diverse resource pool required for production of assets • Ad-hoc approach to distribution of marketing assets • Lack of coordination channels (e.g., one-off distribution) • No ability to track results Content Marketing Solution Impact • Editorial competency drives content agenda • Buyer persona and journey mapping identifies content gaps • Increased breadth of content • Centralized and unified production process for each asset type • Resource specializations (e.g., creative, web, writing) • Multi-asset development • Optimized distribution plan — multi-channel distribution • Coordinated team of distribution specialists (e.g., web, social experts) Kapost Automation Advantages • Crowd-sourcing provides greater visibility and idea collection • Asset tagging tracks content inventory to content strategy • Single source for tracking content development • 100% customizable automated workflow for each asset type • Asset lifecycle tracking • Content library linked to multi-channel distribution partners • Automated reporting of asset effectiveness through integration with SFDC/Marketo Director of marketing, global high technology manufacturer
  • 7. Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 7 Driving Team Productivity Faced with an overload of projects and thinly stretched resources, companies adopted content marketing automation solutions to help teams collaborate and execute campaigns more efficiently. • Leveraging Kapost, a global technology slashed administrative tasks by 50% and overall asset-production time by 50%. • By mobilizing scientists on an automated platform, a global technology manufacturer doubled production of specialized industry messaging and shrank cycle times by 25%. • A global biotech manufacturer streamlined administration on the automation platform, enabling marketers to produce 33% more content. • A large non-profit cut marketing administrative work by 72% with Kapost. • After reducing administrative tasks by half, marketers at a global technology manufacturer focused more time on content development. Operational Efficiency and Asset Visibility Organizations adopting Kapost avoided early missteps and delays by putting everybody on a unified content collaboration platform. For example, a global technology manufacturer reduced asset production time from 3 months to 45 days; a biotech manufacturer reduced asset-production cycle time by 50%; and a major non-profit reduced review cycles from 1 week to 1.5 days. On average, companies reduced asset production cycle times by more than 30%. Just as important, the Kapost platform opened up visibility into which content topics, types, and channels were working — and which were not — and allowed marketers to create more popular and successful campaigns over time. For example, it enabled a biotech manufacturer to increase field consumption of marketing assets five times, a global technology manufacturer to expand its audience five times, and another manufacturer to increase asset consumption by 50% in less than a year. All told, companies reported an average labor productivity gain of 24% across their content marketing teams. Based on our conservative estimate of the fully load cost of a marketing manager, these organizations were saving approximately $205,000 per year in staffing costs, as shown in the table below. Marketers categorized these as “hard cost savings” because they would have needed to hire additional resources to produce current content volumes. Resource Productivity Estimated annual labor cost savings for typical content marketing operation Content Marketing Team* Average # of resources 10 Average annual cost* $85,000 Time savings 24% Annual Savings $205,000 *Averages across 6 customers interviewed; Salaries.com marketing FTE estimate, 2014 “We would have needed a team three times the size of our core content staff today if it were not for Kapost.” – Content and advertising manager, high technology software company With Kapost, companies can track not only the overall performance of marketing campaigns but also the popularity of individual marketing assets.
  • 8. Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 8 One executive found that content marketing campaigns, dollar for dollar, delivered three times more leads than digital ads. Moreover, leads generated by content marketing cost 10 times less than conference event leads. Lastly, companies discussed the challenges of coordi-nating a diverse set of content authors, in some cases involving expert resources outside of the company. The need to build a more flexible resource pool was another driver for adopting Kapost. For example, a global technology manufacturer’s strategic content program focused on delivering highly specialized messaging for its federal and state customers. To accomplish this goal, the company hired outside government specialists and implemented the Kapost platform to streamline the planning-to-production process. Within a year, the company was able to scale up and double the production of the team while reducing publishing-cycle times by 25%. Digital Advertising Cost Savings Companies commonly use digital advertising, such as Google Adwords, to spread awareness and drive Web traffic. But with per-click fees on the rise, this approach can be expensive. Plus, how effective are banner ads really? Many of the business-to-business marketers we talked to doubted that digital ads were the best way to attract Web visitors and generate leads, especially for their most complex and strategic products and services. In a direct comparison, one executive found that content marketing campaigns, dollar for dollar, delivered three-times more leads than digital ads. Moreover, leads generated by content marketing cost 10 times less than conference event leads. Based on these findings, we estimate that the average company could save approximately $118,000 in ad fees by relying more broadly on content marketing to boost Website traffic, as shown in the table below. Marketing Ad Savings Companies save on online ad fees by pulling in more leads via content marketing Web traffic without content marketing (visitors) 80,000 Web traffic with content marketing (visitors) 139,000 Increase in organic Web traffic (visitors) 59,000 Average cost per click (ad fees) $2 Total annual ad savings $118,000 Other Impacts Many companies discussed the need to create better geographic connections for their content marketing programs, and they saw Kapost as a critical enabler by providing the structure, visibility and coordination required to operate in this environment. Content marketing has also provided a new communication channel to the executive and sales leadership suite, helping marketers demonstrate quantitatively how their programs are significantly impacting the business. Hitting the Wall After embracing content marketing, one global technology manufacturer hit a performance wall: There were just too many content projects spread across too many resources and regions to effectively manage with email, phone calls and spreadsheets. By adopting Kapost, the company reduced administrative tasks by 50% and overall production cycle time by 50%, allowing the company to efficiently scale its content marketing across a global footprint.
  • 9. Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 9 THE CONTENT MARKETING JOURNEY The journey to content marketing often starts with the simple recognition of the need for buyer-centric messaging and a more centralized, editorial-based program (although this team could span multiple lines of business). Content marketing is all about custom-fitting content, so companies on this journey were keen to create a set of buyer “personas” and then map these archetypes to existing marketing assets to identify content gaps. It’s not surprising that many of the companies researched had invested in resources with publishing backgrounds. Not long after launching content marketing programs (from a few months to two years), all of the companies we studied realized that program complexities dictated a content marketing automation capability to drive performance and hit their business goals. As one marketer told us: “We really wanted to build a bigger content marketing operation but we kept running into a performance wall. We couldn’t get to the scale we needed without a tool like Kapost that organized and optimized the entire process.” Figure 4. The Content Marketing Journey Key steps in the journey: • Step 1: Recognition. Marketing leaders identified the potential impact of content marketing for their organization. • Step 2: Team Organization. With senior executive support, a content management cross-functional team was created, enabling a company-wide content plan and coordination of production and distribution. • Step 3: Performance Wall. Teams hit a performance wall due to complexities in management of content planning, production, approval and distribution. • Step 4: Automation. By adopting Kapost, companies could scale the content marketing operation, improving staff productivity, asset production cycle time, and asset effectiveness. • Step 5: Revenue Marketing Capability. Finally, companies linked Kapost to marketing automation platforms (such as Eloqua and Marketo), social publishing tools (such as Hootsuite), and Salesforce to enhance distribution, improve performance tracking, and provide full visibility into the revenue impact of their content marketing operations. As depicted in Figure 4, the value of content marketing was unleashed with the adoption of an enterprise-scale content marketing solution. Value “We need to create a content marketing engine” Revenue Marketing Operation Optimization Content Marketing Content Marketing Operation Performance Wall Automation Content Marketing Team and Strategy 0–2 years 3 weeks – 1 year+ 3–6 months+ Time “We need better content” “We need to create a content strategy” “We need to streamline, standardize and coordinate more effectively” “We need to integrate marketing, demand generation and sales systems” “By demonstrating the impact of our content, we’ve tripled our budget while the overall marketing budget has remained flat.” – Manager, demand marketing, global pharmaceutical company
  • 10. Content is King: Measuring the ROI of Content Marketing Operations WHITE PAPER 10 BENEFIT SUMMARY Figure 5 below totals the range of benefits that could be realized by companies implementing content marketing platforms. For a typical business-to-business company, we found that content marketing platforms like Kapost can help enhance revenues by as much as $12 million annually — or even more depending on the size of the company (See Figure 2 in Measuring the Revenue Impact of Kapost). Furthermore, these platforms can significantly reduce operating expenses by helping marketing teams create content more efficiently and avoid fees by relying less on digital advertising to draw Web traffic. Such efficiencies and resource savings can add up to more than $300,000 for an average business-to-business enterprise. Moreover, Kapost’s workflow automation and built-in feedback loops can give companies a competitive edge by helping teams accelerate asset production and steadily improve campaign performance over time. This was evidenced by the growing reach and popularity of content produced by Kapost-driven marketing operations. Figure 5. Content Marketing Operation ‘Value Tree’: Estimated $12M revenue lift and about $320K in operational expense savings annually Benefit Category Benefit Description $ Impact (annual) $11.9M $118k $205k 32% (cycle time reduction) 7.7x (asset audience increase) Flexibility to engage partner content specialists Revenue Growth (influenced revenues) Organic Marketing Lead Savings Content Marketing Resource Productivity Asset Production Efficiency Asset Effectiveness Organizational Flexibility/ Scalability Revenue Impact Operating Expenses Savings Productivity Improvements Other Benefits About Kapost Kapost™ helps enterprise brands grow revenue with content. Their content marketing software simplifies and centralizes the creation, distribution, and analysis of content across a range of channels. Marketing teams of all sizes can collaborate on content, manage assets in one platform, organize extensive campaigns, and establish an efficient, process-driven operation. Hundreds of the world’s top brands — including Lenovo, AT&T, and VMware — use Kapost to create, publish and scale their content operation, so they can focus on serving their customers and growing their business. About Mainstay Research and analysis for this study was conducted by Mainstay, an independent consulting firm that has performed over 500 studies for leading information technology providers including Cisco, IBM, Oracle, Microsoft, Salesforce, Lexmark, HP, EMC and NetApp. This case study was based on interviews with companies currently using Kapost’s content marketing solution. Information contained in the publication has been obtained from sources considered reliable, but is not warranted by Mainstay.
  • 11. Sponsored by: Mainstay www.mainstaycompany.com 2929 Campus Drive, Suite 150 San Mateo, CA, 94405 p. 650.638.0575 f. 650.638.0578 Copyright © 2014 Mainstay.