1. MALLORY E. SHEPHERD
4027 Jubilee Lane, Moody, AL 35004
Home: (205) 602-6460 : Mallory.shepherd1@gmail.com
Summary
Detail-oriented customer service professional within the hospitality industry. Experience encompasses problem resolution,
customer satisfaction, and strategic planning. Provide excellent customer service to deliver results. Open communicator with
visionand execution.
Experience
Sold and executed over $320,000 of banquet functions in the 2014 fiscal year
Maximized savings by developing working relationships with vendors within the hospitality industry
Resolves customer issues quickly to uphold strong customer relations
Performing above industry standard to secure reoccurring business from previous years
WorkHistory
Banquet Manager
May 2014 to Present
Troon Golf Management – Pine Tree Country Club – Birmingham, AL
Oversight of daily operations of the Banquet Department, including providing support and guidance to all banquet
associates
Oversight of all beverage operations for the property
Generating and Soliciting Catering Sales for banquet venue for member and non-member events
Creation of banquet contracts and banquet event orders. Processing charges and payments to accounts
Managing service standards for the Banquet operation
Delivery of member and gust satisfaction
Responsible for interviewing, hiring, training, planning and assigning associates, directing work, evaluating
performance rewarding and disciplining associates
Addressing complaints and resolving problems
Meeting Planner
January 2013 to Present, Intern from May to August, 2012
Nestle Purina Petcare Company – St. Louis, MO
Recipient of Fred factor Award, an award of Excellent Customer Service
Create unique experiences for attendees, including a live twitter feed at a digital conference, brewery tour holiday
parties, teambuilding ghost tours through New Orleans, riverboat dinner cruises, etc.
Serve as Travel Liaison for Purina – Purina point of contact to arrange transient and group travel both domestically
and internationally
Responsible for working within a budget and tracking costs vs savings for the department
Perform all administrative duties for department
Social Executive Officer
December 2010 to December 2012
Zeta Tau Alpha Sorority - Tuscaloosa, AL
Managed a $100,000 yearly budget given to plan and execute up to 20 events per calendar year
Contract negotiation with vendors including venue, entertainment, and food and beverage
Education
Bachelor of Science: Restaurant & Hospitality Management, Meetings & Events concentration, December 2012
University of Alabama – Tuscaloosa, AL
Graduated from the Honors College with 3.76 GPA
Member of Zeta Tau Alpha Sorority and the National Society of Collegiate Scholars
ContinuingEducation
EduCon 2013 – MPI St. Louis Chapter