Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Bussiness review questionaire
1. Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
A P P E N D I X
Business review
questionnaire
The purpose of the questionnaire is to review the performance of your
business across seven key operational areas, and to evaluate each area
by grading the firm’s performance of a scale of 1 (poor performance)
to 5 (very efficient). The success of the process and its value to the busi-
ness will depend on the evaluation being honest and objective.
The questionnaire should take about 30 minutes to complete. Each
section has a list of descriptors (key words relevant to that section) and a
number of questions. You should not try to answer every question – use
them along with the descriptors, to prompt your thoughts, to help you
identify your level of efficiency in each area. There is a Comments box
to summarise your thoughts, and another small box for you to enter the
grade for the firm’s performance in that area. Not all sections will apply
to every business, so feel free to omit any sections that are not relevant.
You can summarise your score in the box below and identify any areas
where training for yourself, managers or staff may be relevant.
Key performance area Score Training need (Y/N)
(1–5) Who for and comments?
1. Management efficiency
2. Sales, marketing, and
customer relations
3. Business operations
4. Finance
5. Managing staff performance
6. Innovation, technology, and
intellectual property rights
7. Planning for the future
Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
2. Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
Appendix Business review questionnaire 393
Area 1: Management efficiency
Descriptors
Delegation/prioritising/proactive planning/reactive decisions/last-
minute rush/personal energy and motivation/management styles.
Points to consider
■ Typically, how do you spend your time each day?
■ How many hours do you work each day? How well do you man-
age your time?
■ As an owner-manager, how positive and motivated do you feel
about your business?
■ Do you feel you can trust your staff?
■ What examples can you give from the past year where you have
delegated responsibility to others, and were they successful?
■ If you chose or had to leave the business for 3 months (e.g.
sickness or holiday of a lifetime) what would your business
look like when you came back?
■ Do problems of staff performance only come to light when
they are at crisis point?
■ When did you last take a holiday?
Comments:
Please grade your business performance on a scale of 1 (poor) to 5 (very
efficient) or n/a.
Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
3. Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
394 Business review questionnaire Appendix
Comments:
Area 2: Sales, marketing, and customer
relations
Descriptors
Winning contracts/successful negotiations/generating new business/
market awareness/effective advertising/generating revenue/sales skills/
customer relationships/customer loyalty/repeat orders/customer
turnover/customers’ perceptions of the business.
Points to consider
■ Why do people buy your products or services?
■ Who are your competitors and why do people buy from them?
■ How much has your business revenue grown since last year?
■ How have your markets changed in the past year?
■ When did you last review and update your marketing plan?
■ Would your customers regard you as their first-choice supplier?
■ Would you say that you have sound long-term relationships
with your customers?
■ Would they happily recommend you to someone else?
■ How much of your sales effort is spent in replacing lost
customers?
Please grade your business performance on a scale of 1 (poor) to 5 (very
efficient) or n/a.
Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
4. Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
Appendix Business review questionnaire 395
Area 3: Business operations
Descriptors
Efficiency/smooth-running/breakdowns/delays/mistakes/bottlenecks/
frequent changes to schedules/late deliveries/stock levels/health and
safety/workplace accidents/numbers of complaints/levels of waste/
returned goods/quality systems and accreditation.
Points to consider
■ How well do your operational planning and business processes
work?
■ Are you faced with frequent or last-minute changes to plans or
scheduled work?
■ Are you usually able to meet customers’ deadlines?
■ How often do things seem to go wrong?
■ Are there any recurrent problems affecting your operations?
■ How much of your money is tied up in stock?
■ Have you ensured a safe working environment for your staff?
■ Do your members of staff think that quality matters?
■ Do you encourage continuous improvement?
Comments:
Please grade your business performance on a scale of 1 (poor) to 5 (very
efficient) or n/a.
Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
5. Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
396 Business review questionnaire Appendix
Comments:
Area 4: Finance
Descriptors
Book-keeping/annual accounts/profit-margins/break-even/credit con-
trol/cash flow/budgetary planning/working capital/need for investment.
Points to consider
■ How well do you think you manage your finances?
■ Are there any obvious weaknesses in your financial systems?
■ Do you know what your break-even sales level is?
■ Can you pay the bills when you need to?
■ How would your bank manager/accountant describe your
current financial situation?
■ Do your customers normally pay you on time?
Please grade your business performance on a scale of 1 (poor) to 5 (very
efficient) or n/a.
Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
6. Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
Appendix Business review questionnaire 397
Area 5: Managing staff performance
Descriptors
Effective teamwork/staff loyalty/flexibility and co-operation/positive
cultures/stability/high turnover/high sickness/industrial disputes/
discipline and grievance issues/high recruitment costs/tribunals/training
and development plans.
Points to consider
■ Would you say that you have a stable and loyal workforce?
■ How many of your staff left last year?
■ How many days were lost last year through sickness or
absence, and has this level changed recently?
■ Do your staff enjoy their day at work or are they clock-watching?
■ Do you think your staff would regard you as a good boss?
■ What skills do your staff need and how do you help the staff to
obtain them?
■ Do you think you comply with current employment legislation?
■ Are you at risk of industrial or legal action by staff at present?
Comments:
Please grade your business performance on a scale of 1 (poor) to 5 (very
efficient) or n/a.
Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
7. Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
398 Business review questionnaire Appendix
Comments:
Area 6: Innovation, technology, and
intellectual property
Descriptors
ICT systems/customer databases/customer records/financial systems/
e-commerce/e-marketing/knowledge management/data protection/
intellectual property rights.
Points to consider
■ Are you making best use of technology to contribute to the effi-
ciency of your business?
■ Have you examined opportunities to use e-commerce or
e-marketing in the business?
■ Is intellectual property important to your business?
■ If you were setting up your business again tomorrow, would it be
the same as it is now? What would you do differently?
■ What investment have you made in new technology in the past
2 years?
Please grade your business performance on a scale of 1 (poor) to 5
(very efficient) or n/a.
Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
8. Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
Appendix Business review questionnaire 399
Area 7: Planning for the future
Descriptors
Business objectives/strategic plans/long-term growth and development/
development opportunities/succession plans.
Points to consider
■ How will changes in the outside world, and in your markets,
impact on your business?
■ Do you know where you want the business to be in 3/5/10 years
from now?
■ Do you have a clear idea of how you will get to that point?
■ Have you considered what finance or investment you will need
for the future?
■ What important decisions did you take last year that really made
an impact on your business performance?
■ If you wanted to sell your business tomorrow, could you put a
value on it?
Comments:
Please grade your business performance on a scale of 1 (poor) to 5 (very
efficient) or n/a.
Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
9. Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
This page intentionally left blank
Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
14. Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
Skills
audit 67, 143, 288–290
barriers to skills training uptake 4–6,
292–294
business 19–20, 32–34, 65–66, 383, 385
gap analysis 65–67, 73, 288
owner-manager (also see entrepreneurial
skills) 72, 143, 284–286
Small Business Service 265
Small Firms Enterprise Development Initiative
(SFEDI) 2, 25,26, 210, 216, 221, 234
Small or Medium Enterprise (SME) 1, 3, 23,
225, 229, 265, 296, 358, 379, 389
Social trends 252
Sole Traders 56, 167, 174, 211, 238, 279
Staff
appraisal 156, 284
employing 142–157, 286–287, 291–292
interviews 152–154
resources 37, 243, 283
selection 152–153
skills (also see skills gap analysis) 143, 243,
267, 288
turnover 145
Stakeholders 237, 240, 383
Stakeholder Pensions 107
Standard operating procedures 289, 354–355
Start-up 15, 17–20, 21–25, 184–189, 212,
227–228, 372
Stock 127, 129, 132, 135–136, 184, 303
Control 172, 176–178, 282
Levels 172, 245, 282
Turnover 135, 176–177, 245
Strategic
analysis 231, 234–237, 264, 266
choice 236, 257–267
decisions 228, 230–231
growth 221–231, 257–269, 365
implementation (also see implementation)
236
marketing audit 323–328
objectives 71, 230, 257,259–261, 267–269, 368
options 260–269
planning 231–232, 258
Succession plans 225–226, 379–383, 385
Suppliers 140–141, 282–283, 325
SWOT analysis 67–68, 255–256, 265
Systems 368–370
Tactical decisions 228–229, 271
Technology 253–254, 280–281, 325, 350, 356
Terms & conditions of employment 147–148
Town & Country Planning Acts 98–99, 127
Trade marks 358, 360, 362
Trades Descriptions Act 102
Trade Union Reform & Employment
Right Act 118
Trade Unions 148
Trading Standards 101–102
Trading status 29, 47, 55–61, 211, 238–239
Transport & distribution 36–37, 133–134, 165,
271, 278–280, 305, 324
Treasury fixed-rate loans 318
Utilities 138–139
Valuation 362–363, 389–391
Value Added Tax 2, 7, 56, 58, 61, 70–71, 163,
167, 173, 179, 188, 196, 211, 242
Variable costs 160–162
Venture Capital 188, 316–317, 363–364, 374,
383–384
World Intellectual Property Organisation
(WIPO) 356–359, 361
World Trade Organisation (WTO) 358
Working capital 144, 167, 169, 227, 241, 270,
300, 303–305
Working Hours Directive, the EC 107–108, 251
Yellow Pages/Yell.com 79, 85
Index 405
Buy this file from http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580
15. The publisher detailed in the title page holds the copyright for this document
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted,
in any form or by any means, electronic, mechanical, photocopying, recorded or otherwise, without the written
permission of Spenford IT Ltd who are licensed to reproduce this document by the
publisher
All requests should by sent in the first instance to
rights@download-it.org
Please ensure you have book-marked our website.
www.download-it.org
Chapter extract
To buy the full chapter, and for copyright
information, click here
http://www.download-it.org/learning-resources.php?promoCode=&partnerID=&content=story&storyID=580