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Stress at Work
WHY DO WE WORK ?
Work provides an income and
fulfils a variety of other needs; -
mental and physical exercise,
social contact, a feeling of self-
worth and competence.
FACTORS INFLUENCING WORK
STRESS
• The drive for success
• Changing work
patterns
• Working conditions
• Overwork
• Under-work
• Uncertainty
• Conflict
• Responsibility
• Relationships at work
• Change at work
THE DRIVE FOR SUCCESS
We are all driven by ‘work’, personal
adequacy equates with professional success,
we crave status and abhor failure.
Our culture demands monetary success /
professional status.
CHANGING WORK PATTERNS
Many people feel lucky to have a job.
Unemployment, redundancy, shorter
working weeks, new technology affect
emotional and physical security. No more
jobs for life, more short - term contracts.
Financial and emotional burnout is
increasing among all levels.
WORKING CONDITIONS
Physical and mental health is adversely
affected by unpleasant working conditions,
such as high noise levels, lighting,
temperature and unsocial or excessive
hours.
OVERWORK
Stress may occur through an inability to
cope with the technical or intellectual
demands of a particular task.
Circumstances such as long hours,
unrealistic deadlines and frequent
interruptions will compound this.
UNDERWORK
This may arise from boredom because there
is not enough to do, or because a job is dull
and repetitive.
UNCERTAINTY
About the individuals work role - objectives,
responsibilities, and expectations, and a lack
of communication and feedback can result
in confusion, helplessness, and stress.
CONFLICT
Stress can arise from work the individual
does not want to do or that conflicts with
their personal, social and family values.
RESPONSIBILITY
The greater the level of responsibility the
greater the potential level of stress.
RELATIONSHIPS AT WORK
Good relationships with colleagues are
crucial. Open discussion is essential to
encourage positive relationships.
CHANGES AT WORK
Changes that alter psychological,
physiological and behavioural routines such
as promotion, retirement and redundancy
are particularly stressful.
RECOGNISE THE PROBLEM
The most important point is to recognise the
source of the negative stress.
This is not an admission of weakness or
inability to cope!
It is a way to identify the problem and plan
measures to overcome it.
STRESS CONTROL
A B C STRATEGY
ABC STRATEGY
A = AWARENESS
What causes you stress?
How do you react?
ABC STRATEGY
B = BALANCE
There is a fine line between positive / negative
stress
How much can you cope with before it
becomes negative ?
ABC STRATEGY
C = CONTROL
What can you do to help yourself combat the
negative effects of stress ?
Stress Management Techniques
• Change your thinking
• Change your behaviour
• Change your lifestyle
Change your Thinking
• Re-framing
• Positive thinking
Re-framing
Re-framing is a technique to change the way
you look at things in order to feel better
about them.
There are many ways to interpret the same
situation so pick the one you like. Re-
framing does not change the external
reality, but helps you view things in a
different light and less stressfully.
Positive Thinking
Forget powerlessness, dejection, despair,
failure
Stress leaves us vulnerable to negative
suggestion so focus on positives;
• Focus on your strengths
• Learn from the stress you are under
• Look for opportunities
• Seek out the positive - make a change.
Change your Behaviour
• Be assertive
• Get organised
• Ventilation
• Humour
• Diversion and distraction
Be Assertive
Assertiveness helps to manage stressful
situations, and will , in time, help to reduce
their frequency.
Lack of assertiveness often shows low self
- esteem and low self - confidence.
The key to assertiveness is verbal and non -
verbal communication. Extending our range
of communication skills will improve our
assertiveness.
Equality and Basic Rights
1) The right to express my feelings
2) The right to express opinions / beliefs
3) The right to say ‘Yes/No’ for yourself
4) Right to change your mind
5) Right to say ‘I don’t understand’
6) Right to be yourself, not acting for the
benefit of others
7) The right to decline responsibility for other
people’s problems
8) The right to make reasonable requests of
others
9) The right to set my own priorities
10) The right to be listened to, and taken
seriously
Being Assertive
Being assertive involves standing up for
your personal rights and expressing your
thoughts, feelings and beliefs directly,
honestly and spontaneously in ways that
don’t infringe the rights of others.
Assertive People
• Respect themselves and others
• Take responsibility for actions and choices
• Ask openly for what they want
• Disappointed if ‘want’ denied
• Self - confidence remains intact
• Not reliant on the approval of others
Assertive Skills
• Establish good eye contact / don’t stare
• Stand or sit comfortably - don’t fidget
• Talk in a firm, steady voice
• Use body language
• ‘I think’ / ‘I feel’
• ‘What do you think?’ ‘How do you feel ?’
• Concise and to the point
Benefits
• Higher self-esteem
• Less self-conscious
• Less anxious
• Manage stress more successfully
• Appreciate yourself and others more easily
• Feeling of self-control
Get Organised
Poor organisation is one of the most
common causes of stress. Structured
approaches offer security against ‘out of the
blue’ problems. Prioritising objectives,
duties and activities makes them
manageable and achievable. Don’t overload
your mind. Organisation will help avoid
personal and professional chaos.
Time Management
• Make a list
What MUST be done
What SHOULD be done
What would you LIKE to do
• Cut out time wasting
• Learn to drop unimportant activities
• Say no or delegate
• Plan your day
• Set achievable goals
• Don’t waste time making excuses for not
doing something
Ventilation
‘A problem shared is a problem halved’
Develop a support network through friends
or colleagues to talk with. It’s not always
events that are stressful but how we
perceive them.
Writing a diary or notes may help release
feelings but do not re-read what has been
written.
Humour
• Good stress - reducer
• Applies at home and work
• Relieves muscular tension
• Improves breathing
• Pumps endorphins into the bloodstream -
the body’s natural painkillers
Diversion and Distraction
• Take time out
• Get away from things that bother you
• Doesn’t solve the problem
• Reduce stress level
• Calm down
• Think logically
Change Your Lifestyle
• Diet
• Smoking & Alcohol
• Exercise
• Sleep
• Leisure
• Relaxation
Diet
• Healthy eating habits
• Caffeine (Stimulant)
• Salt
Smoking and Alcohol
• Moderate your consumption
Benefits of Exercise
• Uses up excess energy released by the
‘Fight or Flight’ reaction.
• Improves blood circulation
• Lowers blood pressure
• Clears the mind of worrying thoughts
• Improves self image
• Makes you feel better about yourself
• Increases social contact
Sleep
• Good stress reducer
• Difficult to cope when tired
• Wake refreshed after night’s sleep
• Plenty of daytime energy
Leisure
• Interest
• Gives you a ‘break’ from stresses
• Provides outlet for relief
• Provides social contact
Benefits of Relaxation
• Lowers blood pressure
• Combats fatigue
• Promotes sleep
• Reduces pain
• Eases muscle tension
• Decreases mental worries
• Increases concentration
• Increases productivity
• Increases clear thinking
Alternatives
• Conventional Medicine
• Counselling &
psychotherapy
• Relaxation
• Meditation
• Massage
• Yoga
• Acupuncture
• Aromatherapy
• Floatation
• Herbalism
• Homeopathy
• Hypnotherapy
• Osteopathy
• Pet Therapy
• Reflexology

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Stress management

  • 2. WHY DO WE WORK ? Work provides an income and fulfils a variety of other needs; - mental and physical exercise, social contact, a feeling of self- worth and competence.
  • 3. FACTORS INFLUENCING WORK STRESS • The drive for success • Changing work patterns • Working conditions • Overwork • Under-work • Uncertainty • Conflict • Responsibility • Relationships at work • Change at work
  • 4. THE DRIVE FOR SUCCESS We are all driven by ‘work’, personal adequacy equates with professional success, we crave status and abhor failure. Our culture demands monetary success / professional status.
  • 5. CHANGING WORK PATTERNS Many people feel lucky to have a job. Unemployment, redundancy, shorter working weeks, new technology affect emotional and physical security. No more jobs for life, more short - term contracts. Financial and emotional burnout is increasing among all levels.
  • 6. WORKING CONDITIONS Physical and mental health is adversely affected by unpleasant working conditions, such as high noise levels, lighting, temperature and unsocial or excessive hours.
  • 7. OVERWORK Stress may occur through an inability to cope with the technical or intellectual demands of a particular task. Circumstances such as long hours, unrealistic deadlines and frequent interruptions will compound this.
  • 8. UNDERWORK This may arise from boredom because there is not enough to do, or because a job is dull and repetitive.
  • 9. UNCERTAINTY About the individuals work role - objectives, responsibilities, and expectations, and a lack of communication and feedback can result in confusion, helplessness, and stress.
  • 10. CONFLICT Stress can arise from work the individual does not want to do or that conflicts with their personal, social and family values.
  • 11. RESPONSIBILITY The greater the level of responsibility the greater the potential level of stress.
  • 12. RELATIONSHIPS AT WORK Good relationships with colleagues are crucial. Open discussion is essential to encourage positive relationships.
  • 13. CHANGES AT WORK Changes that alter psychological, physiological and behavioural routines such as promotion, retirement and redundancy are particularly stressful.
  • 14. RECOGNISE THE PROBLEM The most important point is to recognise the source of the negative stress. This is not an admission of weakness or inability to cope! It is a way to identify the problem and plan measures to overcome it.
  • 15. STRESS CONTROL A B C STRATEGY
  • 16. ABC STRATEGY A = AWARENESS What causes you stress? How do you react?
  • 17. ABC STRATEGY B = BALANCE There is a fine line between positive / negative stress How much can you cope with before it becomes negative ?
  • 18. ABC STRATEGY C = CONTROL What can you do to help yourself combat the negative effects of stress ?
  • 19. Stress Management Techniques • Change your thinking • Change your behaviour • Change your lifestyle
  • 20. Change your Thinking • Re-framing • Positive thinking
  • 21. Re-framing Re-framing is a technique to change the way you look at things in order to feel better about them. There are many ways to interpret the same situation so pick the one you like. Re- framing does not change the external reality, but helps you view things in a different light and less stressfully.
  • 22. Positive Thinking Forget powerlessness, dejection, despair, failure Stress leaves us vulnerable to negative suggestion so focus on positives; • Focus on your strengths • Learn from the stress you are under • Look for opportunities • Seek out the positive - make a change.
  • 23. Change your Behaviour • Be assertive • Get organised • Ventilation • Humour • Diversion and distraction
  • 24. Be Assertive Assertiveness helps to manage stressful situations, and will , in time, help to reduce their frequency. Lack of assertiveness often shows low self - esteem and low self - confidence. The key to assertiveness is verbal and non - verbal communication. Extending our range of communication skills will improve our assertiveness.
  • 25. Equality and Basic Rights 1) The right to express my feelings 2) The right to express opinions / beliefs 3) The right to say ‘Yes/No’ for yourself 4) Right to change your mind 5) Right to say ‘I don’t understand’ 6) Right to be yourself, not acting for the benefit of others
  • 26. 7) The right to decline responsibility for other people’s problems 8) The right to make reasonable requests of others 9) The right to set my own priorities 10) The right to be listened to, and taken seriously
  • 27. Being Assertive Being assertive involves standing up for your personal rights and expressing your thoughts, feelings and beliefs directly, honestly and spontaneously in ways that don’t infringe the rights of others.
  • 28. Assertive People • Respect themselves and others • Take responsibility for actions and choices • Ask openly for what they want • Disappointed if ‘want’ denied • Self - confidence remains intact • Not reliant on the approval of others
  • 29. Assertive Skills • Establish good eye contact / don’t stare • Stand or sit comfortably - don’t fidget • Talk in a firm, steady voice • Use body language • ‘I think’ / ‘I feel’ • ‘What do you think?’ ‘How do you feel ?’ • Concise and to the point
  • 30. Benefits • Higher self-esteem • Less self-conscious • Less anxious • Manage stress more successfully • Appreciate yourself and others more easily • Feeling of self-control
  • 31. Get Organised Poor organisation is one of the most common causes of stress. Structured approaches offer security against ‘out of the blue’ problems. Prioritising objectives, duties and activities makes them manageable and achievable. Don’t overload your mind. Organisation will help avoid personal and professional chaos.
  • 32. Time Management • Make a list What MUST be done What SHOULD be done What would you LIKE to do • Cut out time wasting • Learn to drop unimportant activities • Say no or delegate
  • 33. • Plan your day • Set achievable goals • Don’t waste time making excuses for not doing something
  • 34. Ventilation ‘A problem shared is a problem halved’ Develop a support network through friends or colleagues to talk with. It’s not always events that are stressful but how we perceive them. Writing a diary or notes may help release feelings but do not re-read what has been written.
  • 35. Humour • Good stress - reducer • Applies at home and work • Relieves muscular tension • Improves breathing • Pumps endorphins into the bloodstream - the body’s natural painkillers
  • 36. Diversion and Distraction • Take time out • Get away from things that bother you • Doesn’t solve the problem • Reduce stress level • Calm down • Think logically
  • 37. Change Your Lifestyle • Diet • Smoking & Alcohol • Exercise • Sleep • Leisure • Relaxation
  • 38. Diet • Healthy eating habits • Caffeine (Stimulant) • Salt
  • 39. Smoking and Alcohol • Moderate your consumption
  • 40. Benefits of Exercise • Uses up excess energy released by the ‘Fight or Flight’ reaction. • Improves blood circulation • Lowers blood pressure • Clears the mind of worrying thoughts • Improves self image • Makes you feel better about yourself • Increases social contact
  • 41. Sleep • Good stress reducer • Difficult to cope when tired • Wake refreshed after night’s sleep • Plenty of daytime energy
  • 42. Leisure • Interest • Gives you a ‘break’ from stresses • Provides outlet for relief • Provides social contact
  • 43. Benefits of Relaxation • Lowers blood pressure • Combats fatigue • Promotes sleep • Reduces pain • Eases muscle tension
  • 44. • Decreases mental worries • Increases concentration • Increases productivity • Increases clear thinking
  • 45. Alternatives • Conventional Medicine • Counselling & psychotherapy • Relaxation • Meditation • Massage • Yoga • Acupuncture • Aromatherapy • Floatation • Herbalism • Homeopathy • Hypnotherapy • Osteopathy • Pet Therapy • Reflexology