2. Every customer contact is a branding opportunity!Every customer contact is a branding opportunity!
Email Address - Name@CompanyURL.com
Signature Line
Outbound Marketing Campaigns
Quarterly newsletters
Advertise specials
Provide useful information
Get permission - don’t SPAM!
Can get fined and black-listed
4. No More Snail Mail4. No More Snail Mail
Use a Email Management System
Example: www.ConstantContact.com
Landing Page
Tracking
Timing is Key
Test your Subject Line
3. Organic Search vs. Pay Per Click
Keywords
Find out what are people looking for? https://www.wordtracker.com/trial
ShowsShows
Related searches that include your term
Estimated number of times that term was searched on last month
Use in page content, titles and meta tags
Links
Outgoing
Incoming
Submit
Target top search engines
5. The Search is ON5. The Search is ON
4. Optimize for GoogleOptimize for Google
Submit your site - www.google.com/addurl/?continue=/addurl
More free tools - http://bizsolutions.google.com/services/
Google currently has 60% of market. Some say they will have 90% in the near future.
5. Local Web Search is the new buzz...
Virtual reputation will be a major contributor to
marketing success - ties into tactic #1
Provide great service to your customers and this will in
turn get you more customers
6. The Yellow Pages are6. The Yellow Pages are
DeadDead
Need help? www.localpull.com
http://local.google.com
http://local.yahoo.com
http://local.live.com
www.local.com
www.insiderpages.com
www.switchboard.com/
http://sandiego.citysearch.com
http://sandiego.kudzu.com
6. Start your own blog - host on your website
Gives customers a reason to come back
Keep it updated
Invite others
Join other blogs that have the eye of your customer
Like going to a dinner party - find a way into the conversation
Resources
typepad.com
blogger.com
wordpress.com
7. Blogging All the Way to the7. Blogging All the Way to the
BankBank
Podcast - Turn text into
streaming audio
readspeaker.com
audiodizer.com
http://new.talkr.com
feed2podcast.com Not sure where to begin... blog search - www.blogsearch.google.com /
www.technorati.com
7. 8. U - G - C8. U - G - C
Invite customers to broadcast their love
Create a contest
UGC is also Google-Juice!UGC is also Google-Juice!
Host customer reviews on your site
www.powerreviews.com
Customer forums - like a directed blog
Example: www.woot.com/forums
Can use: www.setbb.com
Only 6% believe you...
Forrester Research
8.
9.
10.
11.
12. Approximately 100 social networking sites
Business sites include:
www.linkedin.com - 12.5 million users
www.APsense.com - targeted home-based biz
www.ryze.com
www.ecademy.com
www.ojeez.com
Can’t just sign up and forget about it
Don’t disregard www.myspace.com &
www.facebook.com
If targeting anyone under 35
Get your 15 year old niece to do it for you!
9. Get Social9. Get Social
Also try www.boomj.com for BB generation
13. Offer free or low-cost courses to educate your
customers on issues that matter to them
(See Marketing Rule #1)
Where?
Onsite
Through SCORE, SBA, WBCC
Go Digital
Low Cost Webinars
http://planetteleclass.com
www.cculearning.com
Post a calendar of classes on your website -
Free tools
- Google - www.google.com/intl/en/googlecalendar/overview.html
- RSS Calendar - www.rsscalendar.com/rss/
10. Knowledge is Power10. Knowledge is Power
14. Marketing KillersMarketing Killers
1. Saying too much
One or two key messages
2. Being inconsistent
Communicate often and predictably
3. Changing your message
IMC
4. Not tracking and measuring tactics
What will you spend your marketing budget on next year?
Be patient - just like relationships...Be patient - just like relationships...
Marketing takes persistence and dedicationMarketing takes persistence and dedication