Providing a Complete solution to the customer with a minimum possible time To facilitate the restoration of normal operation services with minimum business impact on the customer

1. M. KESHAVA
3rd cross, Varthur | (C) +91-8867088662 | Email-m.keshava686@gmail.com
PROFESSIONAL SUMMARY
Providing a Complete solution to the customer with a minimum possible time
To facilitate the restoration of normal operation services with minimum business impact on the
customer
ROLES AND RESPONBILITY
, configuring and troubleshooting of Windows 7 .and win 10
Configuring and troubleshooting of .PST file.
and troubleshooting of the project related applications issues.
, Configuring and troubleshooting of the printer related issue.
an interaction and incident in SM for user related issue.
UP with the support team for user related issue.
the hard and soft Cisco IP phone to users.
ID Creation/Deletion and User rights & security give to specific user on Active
Directory.
& troubleshooting office software related issues.
, configure and administer the Local Area Network (LAN)
Handling Technical Related Reports on Daily Basis
Coordinating with the different Vendors for hardware related issue.
Imaging the systems through pxe and usb.
TECHINCAL SKILLS
Good knowledge in outlook 2010&2016 and lync
Good knowledge on Active directory.
Good knowledge on Ipv4 and Ipv6.
Basic knowledge on windows server 2008 r2 and 2012.
Good knowledge on routers and switches.
Basic knowledge on shell script
Basic knowledge on Linux.
ACHIVEMENTS
Best customer delight award from Wipro InfoTech.
Successfully completed XP refresh project across India region. This was Recognized and
appreciated by Applied Materials Country Head GIS for leading
The project which involved refreshing 700+ machines in India region
EXPERIENCE

2. Working in Wipro Client location as a Desktop support Engineer from 14
March 2014 to till date.
EDUCATIONAL QUALIFICATIONS
BSc (Bachelor of science) from Govt Arts & Science college Ananthapur (India), in the2012 with
an aggregate of 61.33%.
Puc (math’s,physics &chemistry)in 2009Govt Junior college in Kanekal (v&m) Anantapur (district)
62.8%.
( SSC ) Z.P.boys high school in Kanekal (v&m) Ananthapur (district) 62% in 2007
CERTIFICATION
Cisco certified networkAssociate(CCNA) from Indian Institute of Hardware Technology Limited,
Bangalore.
Microsoft Certified ITProfessional (MCITP) fromIndianInstituteof HardwareTechnology Limited.
Bangalore.
Red Hat certified Engineer (RHCe6) from Indian Institute of Hardware Technology Limited,
Bangalore.
PERSONAL INFORMATION
Date of Birth : 02-05-1991
Gender : Male
Father name : M. Narasimha murthy
Mother tongue : Telugu
Nationality : Indian
Marital Status : Single
Languages : Telugu,kannada & English
I hereby declare that above all the information given by me is true and best of my
knowledge and belief
Place : Bangalore M.Kesava