1. MANSOUR SALIM ABO BAKR
Shorouk City, Heliopolis
Mobile: (20)1002095047 – (20)1005555437
Seeking a challenging position in a reputable company in the field of sales or marketing where my experience, interpersonal skills and academic background can be applied and develop others.
2001-2005 Cairo University Cairo, Egypt
Faculty of commerce, accounting dept.
Excellent knowledge of Microsoft Office.
Very Good knowledge of the internet.
Good knowledge of Microsoft Project.
Native language Arabic.
Excellent command of both written and spoken English.
Ability to lead group or team work.
Ability to work under pressure.
Ability to work in team work.
Ability to work in shift basis.
TRAINING & COURSES
May 2014: Anti-bribery E-Training - Vodafone Egypt
Apr 2014: Negotiation Skills - Vodafone Egypt
Feb 2014: Business Writing - Vodafone Egypt
Apr 2011: Recommend The Best - Vodafone Egypt
Feb 2010: Creating Lifetime Raving Fans - Vodafone Egypt
Mar 2009: Sales Diploma - Canadian Training Center Of Human Development
May 06-Aug 06: BBSA Program - Future Generation Foundation (FGF)
2. Nov 12-Now:
Enterprise Direct Account Manager Vodafone
Filling in and updating full accounts information on account profile on monthly basis.
Preparing accounts plans and schedules to identify specific targets.
Achieving monthly targets through up/cross selling VF products/services at the base and acquiring new corporate accounts.
Developing new revenue streams through total communication, fixed products and new projects.
Building relationship with all touch points as well to identify all touch points (decision maker, influencer, facilitator and SPOC) amongst the targeted leads in order to start sales process.
Participating in marketing events such as seminars, trade shows, and telemarketing events.
Updating customers on spot with all VF new offers and special promotion.
Identifying and resolving client concerns.
Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Apr 11-Oct 12:
Retail Team Leader Vodafone
Supervising and developing team’s performance.
Enhancing sales figures month over month.
Providing support guidance and solutions to the team.
Performing individual development plans team members.
Recognizing the team’s efforts & performing coaching sessions.
Performing monthly one on one to team members.
Handling customers' complaints & decreasing them month over month.
Ensuring proper internal and interdepartmental communication.
Handling variance reports and taking corrective and preventive actions.
Delivery of all the assigned tasks on time.
Jul 10-Mar 11:
Retail Shift Leader Vodafone
Handling & updating store POS calendar on daily basis and performing effective daily briefing.
Enhancing sales figures on daily basis and month over month.
Handling the cash end of day process and transferring cash to bank.
Handling the store’s floor in high traffic cases.
Maintaining store’s look & feel (maintenance, cleanliness, displays, etc….).
Providing support, direction and assistance to the staff on all areas of assigned duties during the shift.
Acting as a supervisor in case of supervisor’s absence.
3. Nov 09- Jun 10:
Senior Retail Sales Executive Vodafone
Handling "Vodafone One" customers inquires & complaints in a friendly and professional manner ensuring the required quality of service.
Communicating effectively with other departments in order to provide the required customer service standards.
Achieving the agreed sales targets for the different consumer & enterprise products & services.
Providing required support and training to junior staff.
Acting as shift leader in case of shift leader's absence.
Maintaining store's look & feel and ensuring "First Visit Resolution" implementation.
Aug 08-Oct 09:
Retail Sales Executive Vodafone
Greeting and acknowledging every customer in a friendly and professional manner.
Making up selling & cross selling when dealing with customers in a professional way.
Receiving and recording a variety of payments and cash-related transactions; issue receipts to customers.
Preparing daily cash report and balance the cash drawer.
Providing information regarding products, company policies, discounts and promotions in addition to make selling deals.
Solving customers' problems quickly and effectively.
Nov 06-Jul 08:
Customer Care Representative Vodafone
Providing direct front-desk customer assistance; directing and providing information to customers, and facilitating the resolution of customer complaints and queries.
Processing and overseeing the processing of customer cash transactions.
Performing miscellaneous job-related duties as assigned.
Ensuring maximum customer satisfaction.
Sep 05-Apr 06:
Quality Control Officer Modern For Plastic Products
Ensuring that the electronics appliances run properly.
Checking products quality.
Performing final check on the finished product.
Computing the percentage of defects and other statistical measures.
Achieving 156% sales achievement in DAM department during fiscal year 2013-2014.
Receiving appreciation certificate from EBU director for account management performance in DAM department during fiscal year 2013-2014.
Creating store database system for Vodafone 10th of Ramadan store enables to promote store products for different segments.
4. Joining "Vodafone Retail ADSL Team" to promote Vodafone ADSL service for first time through retail channel.
Employee of the month in Medium team at Vodafone in April 2007.
Reading and writing poetry plus playing and watching football.
Date of Birth: 10/30/1983.
Marital Status: Married.
Military Status: Exempted.
*References available upon Request