1. Marc London Robinson, CompTIA, MCSE
MLRobinsonAK@Gmail.com
Eagle River, Alaska
907 351 7926
Mailing Address
1120 Huffman Rd. PMB 582
Anchorage, Alaska 99515
SUMMARY
Experienced IT support professional with sustained exposure to IT needs of Fortune 500 engineering
firms. Self-starter, with significant experience working alone or in small, high performing units to
maximize efficiency and minimize support cost. A knowledgeable partner in enterprise-wide IT support
functions, contributing to stability and minimizing downtime of critical functions. A ‘go-to’ professional
when key IT support needs are urgent. An on-site professional with excellent customer service and
troubleshooting skills.
EXPERIENCE
System Administrator ll. December 2006 – January 2016
Michael Baker International
3900 C St. Suite 900, Anchorage Alaska 99503 (Local Office)
500 Grant Street, Suite 5400, Pittsburgh, PA 15219 (Corporate Headquarters)
The sole on-site IT support technician for an office of 75 engineering, environmental, and GIS
professionals in Anchorage and 5 engineers in the Fairbanks office. Provided reliable, effective support
with minimal supervision. The position required:
 Working knowledge of software, hardware, server and network infrastructure to support a
growing engineering firm.
 Track and inventory hardware and software.
 Install and trouble-shoot new server and network installations.
 Install and trouble-shoot new software upgrades and changes.
 Offer on-the –spot training for new software applications, when required.
 Work before, during and after hours in ways to minimize IT implementation impact on
production.
 Be on-call when needed for IT software helpdesk needs.
 Provide support in professional environment with exposure to confidential data.

2. Achievements
 As the lone support technician, successfully supported a growing engineering office that ranged
from 45-75 professionals.
 Participated in at least 4 server replacement upgrades (including transition from Netware to
Microsoft) up to Sever 2012r2.
 Achieved merit based pay raise every year of employment.
 Successfully supported national-scale software helpdesk needs from Alaska.
 Assisted clients of the firm with their IT needs, resulting in improved relations and billable hours.
 Provided specialized support for GIS team working on ASAP and AGDC projects.
 Provided specialized support for Pipeline Engineering and Designer teams (3D design software
and client SharePoint site access)
 Provided specialized support for field crews working in Alaska.
 Provided 24/7 IT emergency support to the international enterprise.
 Manage folder security via Active directory.
SPECIFIC SKILLS AND PROFICIENCIES
Computer Skills
Microsoft Office Suite (up to Office 2016)
Microsoft Windows (All Supported Operating
systems)
Support for office Workstations, Laptops,
Trimble Yuma2 and field tablets.
Local Area Networks (LAN)
Cat 5e and Cat 6 Cabling
Familiar Cisco Switches and topology
Conference room setup
Server Management – Windows
File Print services
Active Directory security groups
Service Manager
SCCM
Data backup (Backup Exec)
Server Hardware
License servers
Scanners, Printers and plotters (both software
and hardware)
ESRI
ArcGIS for Desktop
ArcReader
ArcPad
Autodesk
AutoCAD
Revit
Plant 3D
Civil 3D (optimized for Lidar data import)
Map 3D
Raster Design
BentleySoftware
Bentley AutoPIPE
Bentley AutoPLANT
Bentley I Modeler
Bentley gINT
Other Software
Primavera Scheduling Software P6 standalone
Adobe Acrobat Professional
Mathcad
Garmin
Acroplot Pro (For AutoCad)
PipeData Pro (For Specs)
Cisco VPN Client
Geo Viewers
RISA
Risa 3D
Structure
GeoTech and Hydrology Software
USGS (HecRas and others)
Geo-Slope Suite
Aquaveo Surface Water Modeling System
(SMS)

3. Pipeline Software
PIPEFLOW
PIPESIM
Natasha
EDUCATION
George Mason University
Bachelor of Arts, 1990
LICENSES/CERTIFICATIONS
Microsoft Certified Systems Engineer, 1999
CompTIA A+, 2001
MILITARY SERVICE
1989-1995
Virginia Army National Guard. Sergeant, Infantry Scout/Recon Team Leader. Responsible for leading,
training and appraising reconnaissance personnel in the execution of military and peacetime missions.
Received advanced training in light infantry leadership, air assault, and rappel master courses.
References upon request.