Personal Information
Entreprise/Lieu de travail
Dallas/Fort Worth Area United States
Profession
Director | Customer Experience Strategy & Business Project Lead Active Cosmetics at L'Oréal
Secteur d’activité
Consumer Products
À propos
Marcel is an executive customer experience strategist with a deep understanding of operations and marketing. As a leader in omni-channel execution his acumen includes: project management optimization, customer analytics, customer experience strategy architecture, brand building, and digital/mobile transformation.
Qualifications:
Sixteen years of contact center leadership experience
Thirteen years experience in directing customer service and customer experience strategies within communications, media, technology, and multi-channel retail markets.
Eleven years experience developing training protocols for management and agents.
Ten years experience in creating, budgeting, and forecast...
Mots-clés
customer experience
strategy
fcr
csat
machine learning
artificial intelligence
tech
analytics
digital strategy
bpo
vendor management
Tout plus
Présentations
(3)Personal Information
Entreprise/Lieu de travail
Dallas/Fort Worth Area United States
Profession
Director | Customer Experience Strategy & Business Project Lead Active Cosmetics at L'Oréal
Secteur d’activité
Consumer Products
À propos
Marcel is an executive customer experience strategist with a deep understanding of operations and marketing. As a leader in omni-channel execution his acumen includes: project management optimization, customer analytics, customer experience strategy architecture, brand building, and digital/mobile transformation.
Qualifications:
Sixteen years of contact center leadership experience
Thirteen years experience in directing customer service and customer experience strategies within communications, media, technology, and multi-channel retail markets.
Eleven years experience developing training protocols for management and agents.
Ten years experience in creating, budgeting, and forecast...
Mots-clés
customer experience
strategy
fcr
csat
machine learning
artificial intelligence
tech
analytics
digital strategy
bpo
vendor management
Tout plus