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2005 Dallas, Telemanagement world SID implementation in Telecom Italia BSS/OSS Plaform
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- 1. 1 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P TMW – 9 Nov 2005NGO SS1 Real SIDImplementions-Part 2: Using the SIDforbroadband provisioning-interfacing delivery platforms to CRMand to GBE network Marco Daccò – Telecom Italia, OSS Giuseppe Covino, Bruno Foresi, Giuseppe Ricucci – Telecom Italia Lab, OSS
- 2. 2 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P TMW – 9 Nov 2005NGO SS1 Outline Telecom Italia business scenario TI OSS Platform Data issues and requirement for higher layer management platform (CRM) Efoundation Project lesson learnt Data issues and requirements for lower layer OSS platform (GBE network) networkmodel lesson learnt What’s next & expectations
- 3. 3 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P TMW – 9 Nov 2005NGO SS1 1MB Time Ricaricabile Free 4MB GPRS HSDPA Videocall Complex Services Time to Market Process Innovation TelecomItalia Business Scenario - OSS
- 4. 4 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P TMW – 9 Nov 2005NGO SS1 Telecom Italia OSS Platform Order to Bill -CRM - Sales Force, Customer Care, Retail Order Entry, Commercial TT (Siebel) CRM - Retail Billing Post-paid (Kenan Arbor) - SISTINA - Wholesale Billing (Intec interconnect) - PITAGORA - Wholesale Order Entry (Custom) CRM - Retail Billing Pre-paid (Infranet Portal) - Web Portals - Multimedia Content Rosso Alice (Broadvision) WholeSale Order to Delivery - DAI - Outsourced Work Force (Custom) - WFM - Insourced Work Force (Telcordia Force) - GEM - Material Mgmt (SAP) Resource & Workforce Management - TTM - Technical Trouble Ticketing (Remedy) -DIAGNOSY S- Service Assurance (Motive/Cus tom) Network Inventory - CIC - Network Assurance (Micromus e) - PERSEO - Performanc e Mgmt (ADC Metrica) - USAGE - Broadband (HP/Amdoc s) - CPC - Broadban d Activatio n (Syndesi s) - ATOM - Provisioning/ Delivery (Tibco BWW) - USAGE - Narrowban d (Intec) DWH/Service Inventory Business Activity Monitoring Usage CollectionService Activation Assurance & Performance - ADAS - Narrowba nd Activatio n (Custom) - UNICA - Network Inventory (Telcordia Granite Inv.) OSS BUS - LIDO - Operational DWH (Ascential, Oracle) EFoundation In order to accept the “Next Generation Challenges”, in 2001 Telecom Italia started a complete Renovation Program of its OSS/BSS Platform. This Program is based on four base principles : 1. Selection of best in class COTS and Packages (BUY Approach) 2. Usage of SW Middleware (EAI, ETL, SOA, etc.) for integration 3. Process Driven Architecture according to eTOM framework 4. Adoption of standard model for business entities, msg and IF EFoundation Program TelecomItalia OSS Platform OPE N COT S EA I XM L
- 5. 5 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P TMW – 9 Nov 2005NGO SS1 The Service Fulfillment Scenario in 2003-2004 Legacy casting off already in place but: BSS platforms organized by Customersegment OSS platforms organized by networktechnology Multiple representation of principal business entities (large XML adoption) customer, service order, etc. (No Common Data Model) Heterogeneous technologies for multiple point-to-point interface (large EAI adoption) CRM Mass Market CRM Business CRM WholeSale Narrowband Provisioning Platform xDSL Provisioning Platform ATM/IP VPN Provisioning Platform focus on ICT (eg. XML,EAI) instead of Business Entities
- 6. 6 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P TMW – 9 Nov 2005NGO SS1 BSS&OSS – Data Issues forrenovation program Data Redundancy due to multiple representation Enterprise Data not aligned Extra cost (and Time) in manual data reconciliation Impact on “post sales” KPIs (e.g. usage and billing) Delay in delivery of new services Increase of development cost (professional services, SW licenses) SA P DELIVERY DATI DWH DELIVERY FONIA TROUBL E USAG E CRM / R CREDITO PORTA LI OLO FRAUD CRM / B
- 7. 7 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P TMW – 9 Nov 2005NGO SS1 TelecomItalia eFoundation Project P1 P2 A11 A12 A13 A14 A15 A21 A22 A23 IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF P1 P2 A11 A12 A13 A14 A15 A21 A22 A23 IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF P1 P2 A11 A12 A13 A14 A15 A21 A22 A23 IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF P1 P2 A11 A12 A13 A14 A15 A21 A22 A23 IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF eFoundation CRM/R CRM/B CRM WholeSale Provisioning System Business Project Management Middleware SID Based Information Model Core A Business process automation BUS between vertical platform (island) focused in a specific business process. The Core use a Standard Data Model (SID Based) Island Set of System focused on a specific telco process (eg. Activation, workforce, etc.). The island uses a proprietary Data Model Adapter Provides the Data Model mapping between the CORE & Island Core A Business process automation BUS between vertical platform (island) focused in a specific business process. The Core use a Standard Data Model (SID Based) Island Set of System focused on a specific telco process (eg. Activation, workforce, etc.). The island uses a proprietary Data Model Adapter Provides the Data Model mapping between the CORE & Island CORE ISLAN D ADAPT ER
- 8. 8 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P TMW – 9 Nov 2005NGO SS1 The adapter provides real time remapping between Core Data Model (SID Based) & proprietary data Model of the Island The Metadata Repository of the Adapter (Catalog) is unique for the three different communication channels supported: • On line transaction • Message driven • Massive data batch The Master Repository is deployed in the Core infrastructure Scenario Event based On line Batch Piattaforma di Integrazione locale P1 A11 A12 A13 A14 A15 P1 A21 A22 A23 Platform specific object model Legenda - Primary Platform - Secondary platform - Data Model - Interface Pi Aik P1 P2 A11 A12 A13 A14 A15 A21 A22 A23 IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF CORE P1 P2 A11 A12 A13 A14 A15 A21 A22 A23 IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF P1 P2 A11 A12 A13 A14 A15 A21 A22 A23 IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF P1 P2 A11 A12 A13 A14 A15 A21 A22 A23 IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF P1 P2 A11 A12 A13 A14 A15 A21 A22 A23 IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF P1 P2 A11 A12 A13 A14 A15 A21 A22 A23 IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF P1 P2 A11 A12 A13 A14 A15 A21 A22 A23 IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF IF SID Based model TelecomItalia eFoundation Project: Adapter NotesAdapter
- 9. 9 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P TMW – 9 Nov 2005NGO SS1 eFoundation Project: SID-Based Information Model Efoundation project has used TMF SID Model as a starting point in order to model the business entity involved in the fulfilment process. In particular the following domain/aspects: •The Customer •The Site •The Commercial Offer •The Service •The Resource
- 10. 10 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P1 TMW – 9 Nov 2005NGO SS1 Data Model Guidelines, Patterns & Lesson Learnt 1) Order Decomposition Pattern Service Order ►Element ►Component 3-level hierarchy is Perfect Mix between flexibility and performance 2) Change Order Pattern In every modification order, old & the new values must always be inserted When you are adopting a loosely coupled approach, the receiver shouldn’t be required to maintain data versioning 3) Focus in attribute modeling Identify quickly the “Enterprise Attributes” (attributes common between all the types of a specific business entity) from the specific ones (flow-through attributes). Model the Flow-through attributes in other two category : • Declared (on which is possible implement validation syntax check only) • Not Declared (black box management)
- 11. 11 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P1 TMW – 9 Nov 2005NGO SS1 Data Model Guidelines, Patterns & Lesson Learnt 4) Focus on the envelope (not only the payload) •Schema Naming Policy •Versioning Mechanism •Logging Standard •Repository •Catalog distribution & Synchronization 5) Re-mapping logic in the Boundary •The adapter, that has in charge the data remapping, MUST be developed inside the island development team •The CORE Project can define implementation guidelines or develop a customizable adapter (e.g. XSLT transformer, Rule Engine Based , etc.)... •But the “knowledge” of each “island dialect” must not be managed at the center.
- 12. 12 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P1 TMW – 9 Nov 2005NGO SS1 Lowerpart of management platform: network interactionLong term Telecom Italia’s vision introduction of a vendor-neutral mediation layerinstead of EMs different roles in Inventories: mediation databases for real-time processes OSS inventory for other processes (e.g. planning, network creation) Information model Requirements interface between mediation layer and OSS: vendor independent features common to all network technologies specific extensions for technology specific features adoption of standards interface between mediation layer and OSS: open interfaces on network nodes migration towards standard protocols and data models
- 13. 13 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P1 TMW – 9 Nov 2005NGO SS1 Networkcontext: multi-technology/vendor IP Packet Backbone
- 14. 14 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P1 TMW – 9 Nov 2005NGO SS1 Packet Layer-2 Model Application network/subnetwork NAS SNP Link SNP Link subnetwork DSLAM ATM GBE VPC/VCC VLAN XC similarto logicalPort concept ATM VC - SNC ATM VC/VLAN - SNC CTP TTP TRAIL = e2e xDSL service LC LC PhysicalPort snTP snpLink Subnetwork-objects snpLink Equipment-objects Subnetwork-objects Equipment-objects PhysicalLink PhysicalLink SNPLinkcan represent a physical linkoran abstract link (networkmanaged as a link)
- 15. 15 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P1 TMW – 9 Nov 2005NGO SS1 Service Domain & high level Resource Domain SID Classes TI Classes NetworkServicecatalog NetworkServicecomponent forOSSinventory NetworkServiceWorkOrder
- 16. 16 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P1 TMW – 9 Nov 2005NGO SS1 Logical Resource Domain – basic Connectivity part SID Classes TI Classes Usage of SID as a high- level representation of connectivity, while other models (e.g. MTNM/MTOSI for specific network technologies) sim ilar to MTNMPTP a nd SID Re so urce Po rt
- 17. 17 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P1 TMW – 9 Nov 2005NGO SS1 Physical Resource Domain ManagedHardware (from Hardware Entities ABE) PhysicalContainer (from Hardware Entities ABE) EquipmentHolder (from Equipment Holder Entities ABE) Equipment (from Equipment Entities ABE) 0..n 0..1 0..n EquipmentInEquipment 0..1 0..10..n 0..10..n EquipmentInHolder PhysicalDevice (from Physical Device Entities ABE) Hardware (from Hardware Entities ABE) 0..n 0..1 0..n ContainsHardware 0..1 0..1 0..n0..1 0..n ConsistsOf Card (from Equipment Entities ABE) 0..n 0..1 0..n CardOnCard 0..1 PhysicalPort (from Hardware Entities ABE) 0..1 0..n 0..1 0..n PortsOnCard CardPlus (from TILab Classes) PhysicalPortPlus (from TILab Classes) EquipmentHolderPlus (from TILab Classes) PhysicalResourceTypePlus (from T ILab Classes) PhysicalResource (from PhysicalResource Entities ABE) 0..n 0..10..n 0..1 PRTypeCategorizesPhysicalResource LocationPlus (from TILab Classes) PhysicalDevicePlus (from TILab Classes) 0..n 0..10..1 PhysicalDeviceLocatedAt 0..n SID Classes TI Classes physical containment structureof thenode
- 18. 18 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P1 TMW – 9 Nov 2005NGO SS1 Lesson Learnt • SID coverage is ideal for a SP “umbrella” information model. • Specific models for network technologies can be plugged in from other models (e.g. MTNM/MTOSI, ITU-T, etc.). Integration guidelines and boundary classes are not always fully documented. • SID models are not so easy to be managed: large and complex documentation, getting the overall picture is not that easy, model versioning would help tracking updates. • SID patterns are very powerful. • Implementation (mainly performance issues) sets constraints that may discourage a direct implementation of SID models.
- 19. 19 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P1 TMW – 9 Nov 2005NGO SS1 Conclusions – what’s next? TI next steps • completion of vendor neutral information model for all broadband networks, starting fromaccess networks • extension of process coverage fromFulfillment to Assurance; • convergence in information models between fixed and mobile networks What TI needs from TMF • convergence and integration of SID and MTNM/MTOSI: guidelines & boundaries; • TMF leading role forstandard adoption by vendors’ offerings and SPs’ RFPs • endorsement of TMF models into ITU standards • guidelines to move from the business to the system and then implementation view.
- 20. 20 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P2 TMW – 9 Nov 2005NGO SS1 ThankYou ForYourAttention Marco Daccò Marco.dacco@telecomitalia.it Giuseppe Covino giuseppe1.covino@telecomitalia.it Bruno Foresi bruno.foresi@telecomitalia.it Giuseppe Ricucci giuseppe.ricucci@telecomitalia.it
- 21. 21 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P2 TMW – 9 Nov 2005NGO SS1 Annex
- 22. 22 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P2 TMW – 9 Nov 2005NGO SS1 eFoundation: example forcommercial offercomposition 1/3 Third layer of decomposition “Component” Second layer of decomposition “Element” First layer of decomposition “Service”
- 23. 23 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P2 TMW – 9 Nov 2005NGO SS1 eFoundation: example forcommercial offercomposition 2/3 Change Order Patterns
- 24. 24 TITOLO PRESENTAZIONE, ALLINEATO IN BASSO E A DESTRA, MASSIMO 2 RIGHE P2 TMW – 9 Nov 2005NGO SS1 eFoundation: example forcommercial offercomposition 3/3 Enterprise Attributes Declared Attributes Not Declared Attributes
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