Marco culture is defined by getting results, taking risks, and continuous improvement. They have achieved high customer satisfaction ratings and service resolution rates. Marco seeks to innovate, challenge benchmarks, and implement new technologies. They value transparency, customer focus, and developing their employees.

1. Gold Standard
Marco culture. We set the bar high.

2. cul•ture
[kuhl-cher]
noun
1. a set of shared beliefs, values and practices.

3. Here’s what defines our culture...

4. We get it done.
And we have the results to prove it.

5. Life is like a box of
chocolates.
We’ve been surveying our customers
since Forrest Gump premiered on the big
screen back in ‘94.

6. Live-call answer rate98%

7. Of our customers would
recommend Marco
92%

8. Of service issues are
resolved remotely
97%

9. We’re risk-takers.
We make bold moves. If we fail, we learn and move on.

10. Try, try again.
I do not dwell on the past. I remind
myself that our future depends on fresh
ideas and new opportunities.
Jeff Gau, CEO
“
“

11. Bold moves take big bucks.
Before we even had our first cloud customer, we invested
seven figures on infrastructure.

12. Leadership is more than
just a title.
At Marco, we recognize leaders outside the org chart.

13. It’s like school without
the crappy lunch.
So we’ve created our own special sauce
for training emerging leaders throughout
the organization.

14. Of our employees
feel they are given a
lot of responsibility
95%

15. All of our employees are given
opportunities to lead.
Just ask ‘em.

16. Not all of us own a classic car,
but we are all driven.
We always strive to top our last move.

17. We’re going through a growth spurt.
In the past five years, we’ve acquired 21 companies and
added 675 new employees.

18. We seek out industry benchmarks.
And challenge them.

19. We do what’s right.
No excuses.

20. To us, integrity is a verb.
It’s about doing business with people you trust.

21. We don’t condone Goldilocks’
behavior.
In fact, our CEO teaches
an ethics course to
all employees.
Eat your own porridge.

22. We tell the truth.
It’s easier and you don’t have to remember what you said.
Jeff Gau, CEO
“
“

23. Innovation is not optional.
We’re always looking around corners.

24. We started out selling typewriters.
Now we’re in the cloud. Ch-Ch-Ch-Ch-Changes.

25. Implementing the next big thing.
That’s what we do.

26. We listen louder.
Your voice will be heard.

27. It’s not about us.
It’s about you.

28. We hear ya cluckin’ big chicken.
We offer endless combinations of technology solutions.
How do you like your eggs?

29. We don’t keep secrets.
Being transparent is how we roll. Blemishes and all.

30. We expose ourselves every day.
We practice financial transparency and make our
numbers available to all employees.

31. We publish the playbook.
Because we play better when the entire team knows the
game plan.

32. Customers are really everything.
It’s that simple.

33. We give our customers VIP treatment.
We validate our service monthly so you get the best
experience... without the big, scary bouncer guy.

34. Unlike your ex-girlfriend,
we’re willing to work on it.
We’ve developed an escalation process to
resolve issues. It’s not you, it’s us.

35. We value smarts.
Smart people. Smart technology. Smart solutions.

36. If you have a technology question,
there’s a 580% chance we have the
answer.
Ask one of our 580 technical experts - they’ll know what
to do. How ‘bout those odds?

37. At Marco, the geeks sit at the
cool table.
#winning #certifiedcool #rocketscience
#smartypants #savepocketprotectors

38. Doing ‘good’.
We believe in giving back to our communities.

39. Volunteering is priceless.
We even pay our employees for volunteering on
company time.

40. 1,000
The number of years it takes
one cartridge to decompose.
Good thing we recycle.

41. It takes money, honey.
We are committed to donating to our local communities.

42. Our employees rock.
So we do our best to keep them happy.

43. We know you have a life
outside of work.
Go live it.

44. We actually enjoy our employee
events.
We have so much fun it hurts.
We actually enjoy our employee
events.
We have so much fun it hurts.

45. Venti, iced, skinny, hazelnut
macchiato, sugar-free syrup, extra
shot, light ice, no whip.
Our benefits can be as customized as your coffee.

46. We want you to enjoy
your retirement.
We’ll match dollar for dollar up to 5%
of your 401k contribution. Bingo, anyone?

47. We’re not the only ones who think
this is a great place to work.