This document discusses business enterprise decision making. It outlines the objectives and strategies that managers use to determine where the business is currently and where it wants to go. Strategic decisions are long term and made by senior management. Tactical decisions are short term and made by middle managers. Operational decisions are day to day and made by low level managers. The types and examples of strategic, tactical, and operational decisions are provided.
9. Policy decisions Long term Complex Non-routine How to achieve policy Medium term Less complex Day-to-day decisions Simple Routine Strategic (Senior Management) Tactical (Middle Management) Operational (Junior Management)
10. Examples of Decisions Arrange Please Takes for Staff absences Make Bus Mgt compulsory Increase attainment levels by 10% School Extra buses on due to increase in demand Develop new price structure to attract customers Expand market share by establishing a new route Bus Company Operational Tactical Strategic
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