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CMOs Share What They Are
Grateful For
Marketing is going through a
tremendous growth. The possibilities
introduced by technology are manifold.
In an effort to keep up, we can, at
times, lose sight of why these changes
make our industry so exciting. Here,
more than a dozen leading CMOs
share what they are most grateful for.
The Value of Content
“I’m grateful we are now
making content an important
part of the larger marketing
process. It gives us freedom
from pricey media buys,
creates meaningful and
helpful conversations with our
customers, builds trust and
authority, and shows positive
ROI.”
Dee Mc Laughlin
VP Global Marketing
Forever 21
@deemclaughlin
Great Producers
“I am grateful for great
producers—people who know
how to curate a great
experience and can tell a
good story. Every CSMO
needs a great producer! Best
hiring decision you will make!”
Peggy Roe
Chief Sales & Marketing
Officer, Asia Pacific
Marriott International
@PeggyRoe1
Leading Change
“I'm most grateful for the team I have the privilege to
lead in this time of exhilarating change...change not
only in the tools and technology available to
marketers to serve clients, but also in the amazing
pace of change in the communications industry that
Level 3 helps to lead.”
Anthony Christie
CMO
Level 3 Communications
@ADCCMO
Innovative Approaches
“That design thinking—the
integrated approach to
innovation—became more
pervasive in the way we
approach work. We are
faster and the ideas are
better.”
Norman de Greve
CMO
CVS Health
@ndgreve
A Powerful Mission
“I am most grateful to work for a company with a
mission that is focused on empowering women to
reach their limitless potential through fitness,
especially when it comes to our company culture.
Athleta strives to help employees balance an active
life with a fulfilling career, which is something I am
incredibly thankful for as a busy mother, wife,
marketer and fitness enthusiast.”
Elisabeth Charles
SVP/CMO, Marketing &
Customer Engagement
Athleta
@ebcharles1
Transforming an Industry
“I am thankful that more of my
smart marketing friends are
moving into the health care
arena because it is an industry
ripe for change and we need
more consumer- and
technology-experienced
marketers to help lead this
transformation.”
Carol Kruse
CMO
Cambia Health Solutions
Customer Trust
“Every day I am very grateful
for the trust of our 3 million
worldwide customers who rely
on Sage to track the movement
of money through their
businesses. In an era of hyper-
connectivity and sophisticated,
data-driven decision making,
trust is still the main currency of
marketing and the key to
customers for life.”
Santiago Solanas
CMO
Sage
@santiagosolanas
A Will to Win
“I am grateful for teammates
who want to win. A willingness
to take risks to ultimately
provide our customers with
better content, stronger
experiences and greater
value are a marketer’s
dream.”
Andy Yost
CMO
Gannett
@atyost
Focus on Stories
“I am thankful for a resurgent
focus on the core story, the
brand essence, and the
alignment of social media
platforms to support that story.
With the abundance of new
tools, a major challenge for
marketers is to remain focused
on the story and avoid
becoming enamored by the
medium, diluting the brand
story the process.” Catherine Keogh
VP, CMO
Alltech
Content Marketing Tools
“I am grateful for our awards
and for how the rise of content
marketing is enabling us to
reimagine how to share over
250,000 stories about works of
art in our collection in
innovative and creative
ways.”Jennifer Francis
Executive Director of Marketing
and Communications
Philadelphia Museum of Art
@prjenni
Creative Solutions and Inspirational
Colleagues
“The opportunity to bring new
ideas to market everyday
which in turns helps our clients
succeed. I am thankful for
living in such a changeable
new world that presents such
challenges and opportunities
for new ways to connect with
customers and people. And I
am most thankful for the great
people I do this with.”
Terese Fernandez
CMO
Wolters Kluwer | CT Lien
Solutions
Healthy Client Relationships
“I am grateful for clients that
view our firm as understanding
not just their legal issues but
also their business. While
much of marketing today is
focused on technology, it really
comes down to whether an
investment has been made in
building a trusting,
understanding relationship
between people.”
Renee Miller-Mizia
CMO
Dechert
People Power
“I remain thankful that we have people that
are pushing us to think differently and create
solutions that take the higher ground into
consideration, particularly around
experience.”
June Archer
EVP and CMO
Hackensack University
Health Network
@JuneMArcher
Focus on Customers
“I'm thankful for the evolution of the
concept of "brand." Marketers have
long had the job and privilege of
being the voice of the customer. As
the concept of "brand" continues to
evolve from words and pictures to
brand experiences, the focus is put
firmly back on the customer and
making his or her journey delightful
and simple.”
Margaret Molloy
Global CMO
Siegel+Gale
@MargaretMolloy
A version of this piece appeared in CMO.com.
Margaret Molloy is the Chief Marketing Officer
at Siegel+Gale, a leading strategic branding
and design firm.
Follow @MargaretMolloy

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CMOs Share How The Job Has Gotten Easier

  • 1. CMOs Share What They Are Grateful For
  • 2. Marketing is going through a tremendous growth. The possibilities introduced by technology are manifold. In an effort to keep up, we can, at times, lose sight of why these changes make our industry so exciting. Here, more than a dozen leading CMOs share what they are most grateful for.
  • 3. The Value of Content “I’m grateful we are now making content an important part of the larger marketing process. It gives us freedom from pricey media buys, creates meaningful and helpful conversations with our customers, builds trust and authority, and shows positive ROI.” Dee Mc Laughlin VP Global Marketing Forever 21 @deemclaughlin
  • 4. Great Producers “I am grateful for great producers—people who know how to curate a great experience and can tell a good story. Every CSMO needs a great producer! Best hiring decision you will make!” Peggy Roe Chief Sales & Marketing Officer, Asia Pacific Marriott International @PeggyRoe1
  • 5. Leading Change “I'm most grateful for the team I have the privilege to lead in this time of exhilarating change...change not only in the tools and technology available to marketers to serve clients, but also in the amazing pace of change in the communications industry that Level 3 helps to lead.” Anthony Christie CMO Level 3 Communications @ADCCMO
  • 6. Innovative Approaches “That design thinking—the integrated approach to innovation—became more pervasive in the way we approach work. We are faster and the ideas are better.” Norman de Greve CMO CVS Health @ndgreve
  • 7. A Powerful Mission “I am most grateful to work for a company with a mission that is focused on empowering women to reach their limitless potential through fitness, especially when it comes to our company culture. Athleta strives to help employees balance an active life with a fulfilling career, which is something I am incredibly thankful for as a busy mother, wife, marketer and fitness enthusiast.” Elisabeth Charles SVP/CMO, Marketing & Customer Engagement Athleta @ebcharles1
  • 8. Transforming an Industry “I am thankful that more of my smart marketing friends are moving into the health care arena because it is an industry ripe for change and we need more consumer- and technology-experienced marketers to help lead this transformation.” Carol Kruse CMO Cambia Health Solutions
  • 9. Customer Trust “Every day I am very grateful for the trust of our 3 million worldwide customers who rely on Sage to track the movement of money through their businesses. In an era of hyper- connectivity and sophisticated, data-driven decision making, trust is still the main currency of marketing and the key to customers for life.” Santiago Solanas CMO Sage @santiagosolanas
  • 10. A Will to Win “I am grateful for teammates who want to win. A willingness to take risks to ultimately provide our customers with better content, stronger experiences and greater value are a marketer’s dream.” Andy Yost CMO Gannett @atyost
  • 11. Focus on Stories “I am thankful for a resurgent focus on the core story, the brand essence, and the alignment of social media platforms to support that story. With the abundance of new tools, a major challenge for marketers is to remain focused on the story and avoid becoming enamored by the medium, diluting the brand story the process.” Catherine Keogh VP, CMO Alltech
  • 12. Content Marketing Tools “I am grateful for our awards and for how the rise of content marketing is enabling us to reimagine how to share over 250,000 stories about works of art in our collection in innovative and creative ways.”Jennifer Francis Executive Director of Marketing and Communications Philadelphia Museum of Art @prjenni
  • 13. Creative Solutions and Inspirational Colleagues “The opportunity to bring new ideas to market everyday which in turns helps our clients succeed. I am thankful for living in such a changeable new world that presents such challenges and opportunities for new ways to connect with customers and people. And I am most thankful for the great people I do this with.” Terese Fernandez CMO Wolters Kluwer | CT Lien Solutions
  • 14. Healthy Client Relationships “I am grateful for clients that view our firm as understanding not just their legal issues but also their business. While much of marketing today is focused on technology, it really comes down to whether an investment has been made in building a trusting, understanding relationship between people.” Renee Miller-Mizia CMO Dechert
  • 15. People Power “I remain thankful that we have people that are pushing us to think differently and create solutions that take the higher ground into consideration, particularly around experience.” June Archer EVP and CMO Hackensack University Health Network @JuneMArcher
  • 16. Focus on Customers “I'm thankful for the evolution of the concept of "brand." Marketers have long had the job and privilege of being the voice of the customer. As the concept of "brand" continues to evolve from words and pictures to brand experiences, the focus is put firmly back on the customer and making his or her journey delightful and simple.” Margaret Molloy Global CMO Siegel+Gale @MargaretMolloy
  • 17. A version of this piece appeared in CMO.com. Margaret Molloy is the Chief Marketing Officer at Siegel+Gale, a leading strategic branding and design firm. Follow @MargaretMolloy