Ann Michaels & Associates is a market research firm specializing in mystery shopping, customer feedback, and social media monitoring. This presentation offers a brief introduction of our core services.

1. Customer Experience Management Company Ann Michaels & Associates, Ltd.

4. Customer Satisfaction Measurement Programs

11. Survey Example We can actually show you right in the survey what the entrees looked like when presented to the customer

12. Password Protected Online Suite designed for your company Online reporting available with all Ann Michaels’ programs

13. Report Example Dashboard Style Reporting

17. Relationship Management Monthly Reporting drill down to the individual post

19. Relationship Management Monthly Reporting Map Overlay tells you exactly where the online conversation is coming from

20. Thank You Questions? Kathy Doering President Ann Michaels & Associates, Ltd. www.ishopforyou.com & www.1-800feedback.com 630-922-7804 ext.102