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Maritza Curry
Woolworths Holdings Ltd
@MaritzaCurry1
How to successfully compete in the knowledge
economy through the establishment of a
Business Analytics Centre of Excellence
@maritzacurry1
Your world is changing
@maritzacurry1
The digital economy
“In today’s society, knowledge is the
primary resource for individuals and for the economy”
– A.S.A du Toit
@maritzacurry1
The 21st
century competitive environment
93 Start-ups that
is disrupting
Food retail
@maritzacurry1
The 21st
century competitive environment
133 Start-ups
transforming
BriCk & Mortar
retail
@maritzacurry1
The 21st
century competitive environment
82 Companies
reinventing the
PraCtiCe oF
MediCine
@maritzacurry1
Technology trends that will change the world
Self-
driving
cars
Artificial
intelligence
Online
education
Computerized
medicine
Social
purchasing
Better food
through
science
Self-updating
algorithms
Quantum
computing
Live streaming
improvements
Clean
energy
Drones &
flying cars
Crypto-
currencies
blockchains
Virtual &
augmented
reality
Nano-
technology
@maritzacurry1
Your job is already disappearing…
• Programmers
• Security experts
• Cloud capacity managers
• Hardware,
software,
analytics experts
• API
programmers
• GPU cluster engineer
• Internet of Things architect
• Virtual reality engineer
• Blockchain engineer
• Computer security
incident responder
• Ethical hacker
• Information security
analyst
• Data architect
• Integration expert
• Hadoop pros
• Data scientist
• Logistician
• AI/robotics experts
• Cognitive computing
engineer
• Machine learning
specialist
@maritzacurry1
Global BI and analytics software
market forecasted for 2019
$26.8 billion
Value of the BI software
and analytics industry in
Middle East and Africa
by 2020
$4.1 billion
Worldwide Business
Intelligence revenue
forecasted for 2017
$18.3
billion
The state of the industry
Range of failure
rates for BI projects
30-90%
that base their
major decisions on
judgment instead of
on business analytics
40%% of business
eXecutiVes
will succeed in aligning
analytics with
enterprise business
drivers
< 30%Of BI initiatives
TOP CIO TECHNOLOGY
PRIORITY
@maritzacurry1
“The ones who are crazy enough
to think that they can
changethe world, are the ones who do.”
– Steve Jobs
@maritzacurry1
The digital economy
“In today’s society, knowledge is the
primary resource for individuals and for the economy”
– A.S.A du Toit
@maritzacurry1
BI Centre of Excellence
@maritzacurry1
BI CoE organisational models
BI CoE as an IT division BI CoE as part of
Operations
Virtual BI CoE Distributed BI CoE
@maritzacurry1
BI CoE as an IT division
CXO
CIO
BICC IT DEPT
DIV HEAD
BI
COMMUNITY
Centralised governance
ADVANTAGES
DISADVANTAGES
Long delivery cycles
Time to value longData quality high
Close collaboration
Business analytics
impact
@maritzacurry1
ADVANTAGES
DISADVANTAGES
Long delivery cycles
Time to value long
Close business
collaboration
BI CoE as part of Operations
CIO
CXO
DIV HEAD
DWH TEAM BI
COMMUNITY
HEAD OF BI
BICC
High analytics maturity Disconnect with IT
Executive representation
Business analytics
impact
@maritzacurry1
Strong governance
structure
ADVANTAGES
DISADVANTAGES
Retention of talent
Virtual BI CoE
CXO
FINANCE
BI ANALYST
HEAD OF FIN HEAD OF MARK
MARKETING
BI ANALYST
HEAD OF BI
BICC
Close business
collaboration
High analytics maturity
Close IT collaboration
Conflict of
interest
Business analytics
impact
@maritzacurry1
Governance challenges
ADVANTAGES
DISADVANTAGES
Business analytics
Impact high
BI delivery shorter
Time to value shorter Data quality challenges
Close collaboration
Distributed BI CoE
CXO
CORPORATE BICC
DEPT/REG
BICC
DEPT/REG
BICC
DEPT/REG
BICC
Misalignment of
strategy
Total cost of ownership
@maritzacurry1
Governance challenges
ADVANTAGES
DISADVANTAGES
Business analytics
Impact high
BI delivery shorter
Time to value shorter Data quality challenges
Close collaboration
Distributed BI CoE
CXO
CORPORATE BICC
DEPT/REG
BICC
DEPT/REG
BICC
DEPT/REG
BICC
Misalignment of
strategy
Total cost of ownership
@maritzacurry1
@maritzacurry1
BI Centre of Excellence:
Evolution & Organisational
Success Factors
The evolution of a BI CoE
1
2
4
3
The evolution of a BI CoE
1
2
4
3
o Align IT & Business
Strategies
o Establish overarching,
clear strategic vision for BI
at enterprise level
o Establish basic governance
structure and standards
o Establish BICC (IT)
o Identify BI ambassadors in
Business
The evolution of a BI CoE
1
2
4
3
o Align IT & Business
Strategies
o Establish overarching,
clear strategic vision for BI
at enterprise level
o Establish basic governance
structure and standards
o Establish BICC (IT)
o Identify BI ambassadors in
Business
o Expand analytical skills
into business units
o Establish operational BI
Governance structure
o BI enablement through
self-service BI tools
The evolution of a BI CoE
1
2
4
3
o Align IT & Business
Strategies
o Establish overarching,
clear strategic vision for BI
at enterprise level
o Establish basic governance
structure and standards
o Establish BICC (IT)
o Identify BI ambassadors in
Business
o Expand analytical skills
into business units
o Establish operational BI
Governance structure
o BI enablement through
self-service BI tools
o Establish BI Analytics
Teams in business units
(including specialised skills
like data science
o Expand BI Governance
structure to executive level
The evolution of a BI CoE
1
o Align IT & Business
Strategies
o Establish overarching,
clear strategic vision for BI
at enterprise level
o Establish basic governance
structure and standards
o Establish BICC (IT)
o Identify BI ambassadors in
Business
2
o Expand analytical skills
into business units
o Establish operational BI
Governance structure
o BI enablement through
self-service BI tools
4
o Centralised BI
executive leadership
(BI Director, CAO,
CDO)
o Expand BI enablement
to include self-service
data integrationo Establish BI Analytics
Teams in business units
(including specialised skills
like data science
o Expand BI Governance
structure to executive level
3
@maritzacurry1
Characteristics of
companies that
successfully compete
in the 21st
century
9
Relentless innovation
Outcome-based vs. input-based
Agile and lean
Performance environment
Experience-centric vs. solution-centric (customer oneness)
Being purposeful
Passion for growth
Service-oriented vs. technology obsessed
Ecosystem-driven vs. cut-throat competition
@maritzacurry1
Characteristics of the
21st
century BI CoE
9
Relentless innovation
Outcome-based vs. input-based
Agile and lean
Performance environment
Experience-centric vs. solution-centric (customer oneness)
Being purposeful
Passion for growth
Service-oriented vs. technology obsessed
Ecosystem-driven vs. cut-throat competition
@maritzacurry1
9
Relentless innovation
Outcome-based vs. input-based
Agile and lean
Performance environment
Experience-centric vs. solution-centric (customer oneness)
Being purposeful
Passion for growth
Service-oriented vs. technology obsessed
Ecosystem-driven vs. cut-throat competition
Delivery oriented
Big picture thinking
Challenge status quo
Open minded
Decisive decision-making
Collaborative
Focus on enablement
Comfortable with ambiguity
Empathy
@maritzacurry1
Organisational success factors of the BI CoE
An overarching, clear
strategic vision for BI
within the organisation
Sustainable BI
governance
framework
Strong BI
leadership
Use of
information and
analytics is part
of
organisation’s
culture
Questions?
Thank you
@maritzacurry1

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How to successfully compete in the knowledge economy through the establishment of a Business Analytics Centre of Excellence - Maritza Curry

  • 1. Maritza Curry Woolworths Holdings Ltd @MaritzaCurry1 How to successfully compete in the knowledge economy through the establishment of a Business Analytics Centre of Excellence
  • 3. @maritzacurry1 The digital economy “In today’s society, knowledge is the primary resource for individuals and for the economy” – A.S.A du Toit
  • 4. @maritzacurry1 The 21st century competitive environment 93 Start-ups that is disrupting Food retail
  • 5. @maritzacurry1 The 21st century competitive environment 133 Start-ups transforming BriCk & Mortar retail
  • 6. @maritzacurry1 The 21st century competitive environment 82 Companies reinventing the PraCtiCe oF MediCine
  • 7. @maritzacurry1 Technology trends that will change the world Self- driving cars Artificial intelligence Online education Computerized medicine Social purchasing Better food through science Self-updating algorithms Quantum computing Live streaming improvements Clean energy Drones & flying cars Crypto- currencies blockchains Virtual & augmented reality Nano- technology
  • 8. @maritzacurry1 Your job is already disappearing… • Programmers • Security experts • Cloud capacity managers • Hardware, software, analytics experts • API programmers • GPU cluster engineer • Internet of Things architect • Virtual reality engineer • Blockchain engineer • Computer security incident responder • Ethical hacker • Information security analyst • Data architect • Integration expert • Hadoop pros • Data scientist • Logistician • AI/robotics experts • Cognitive computing engineer • Machine learning specialist
  • 9. @maritzacurry1 Global BI and analytics software market forecasted for 2019 $26.8 billion Value of the BI software and analytics industry in Middle East and Africa by 2020 $4.1 billion Worldwide Business Intelligence revenue forecasted for 2017 $18.3 billion The state of the industry Range of failure rates for BI projects 30-90% that base their major decisions on judgment instead of on business analytics 40%% of business eXecutiVes will succeed in aligning analytics with enterprise business drivers < 30%Of BI initiatives TOP CIO TECHNOLOGY PRIORITY
  • 10. @maritzacurry1 “The ones who are crazy enough to think that they can changethe world, are the ones who do.” – Steve Jobs
  • 11. @maritzacurry1 The digital economy “In today’s society, knowledge is the primary resource for individuals and for the economy” – A.S.A du Toit
  • 13. @maritzacurry1 BI CoE organisational models BI CoE as an IT division BI CoE as part of Operations Virtual BI CoE Distributed BI CoE
  • 14. @maritzacurry1 BI CoE as an IT division CXO CIO BICC IT DEPT DIV HEAD BI COMMUNITY Centralised governance ADVANTAGES DISADVANTAGES Long delivery cycles Time to value longData quality high Close collaboration Business analytics impact
  • 15. @maritzacurry1 ADVANTAGES DISADVANTAGES Long delivery cycles Time to value long Close business collaboration BI CoE as part of Operations CIO CXO DIV HEAD DWH TEAM BI COMMUNITY HEAD OF BI BICC High analytics maturity Disconnect with IT Executive representation Business analytics impact
  • 16. @maritzacurry1 Strong governance structure ADVANTAGES DISADVANTAGES Retention of talent Virtual BI CoE CXO FINANCE BI ANALYST HEAD OF FIN HEAD OF MARK MARKETING BI ANALYST HEAD OF BI BICC Close business collaboration High analytics maturity Close IT collaboration Conflict of interest Business analytics impact
  • 17. @maritzacurry1 Governance challenges ADVANTAGES DISADVANTAGES Business analytics Impact high BI delivery shorter Time to value shorter Data quality challenges Close collaboration Distributed BI CoE CXO CORPORATE BICC DEPT/REG BICC DEPT/REG BICC DEPT/REG BICC Misalignment of strategy Total cost of ownership
  • 18. @maritzacurry1 Governance challenges ADVANTAGES DISADVANTAGES Business analytics Impact high BI delivery shorter Time to value shorter Data quality challenges Close collaboration Distributed BI CoE CXO CORPORATE BICC DEPT/REG BICC DEPT/REG BICC DEPT/REG BICC Misalignment of strategy Total cost of ownership
  • 20. @maritzacurry1 BI Centre of Excellence: Evolution & Organisational Success Factors
  • 21. The evolution of a BI CoE 1 2 4 3
  • 22. The evolution of a BI CoE 1 2 4 3 o Align IT & Business Strategies o Establish overarching, clear strategic vision for BI at enterprise level o Establish basic governance structure and standards o Establish BICC (IT) o Identify BI ambassadors in Business
  • 23. The evolution of a BI CoE 1 2 4 3 o Align IT & Business Strategies o Establish overarching, clear strategic vision for BI at enterprise level o Establish basic governance structure and standards o Establish BICC (IT) o Identify BI ambassadors in Business o Expand analytical skills into business units o Establish operational BI Governance structure o BI enablement through self-service BI tools
  • 24. The evolution of a BI CoE 1 2 4 3 o Align IT & Business Strategies o Establish overarching, clear strategic vision for BI at enterprise level o Establish basic governance structure and standards o Establish BICC (IT) o Identify BI ambassadors in Business o Expand analytical skills into business units o Establish operational BI Governance structure o BI enablement through self-service BI tools o Establish BI Analytics Teams in business units (including specialised skills like data science o Expand BI Governance structure to executive level
  • 25. The evolution of a BI CoE 1 o Align IT & Business Strategies o Establish overarching, clear strategic vision for BI at enterprise level o Establish basic governance structure and standards o Establish BICC (IT) o Identify BI ambassadors in Business 2 o Expand analytical skills into business units o Establish operational BI Governance structure o BI enablement through self-service BI tools 4 o Centralised BI executive leadership (BI Director, CAO, CDO) o Expand BI enablement to include self-service data integrationo Establish BI Analytics Teams in business units (including specialised skills like data science o Expand BI Governance structure to executive level 3
  • 26. @maritzacurry1 Characteristics of companies that successfully compete in the 21st century 9 Relentless innovation Outcome-based vs. input-based Agile and lean Performance environment Experience-centric vs. solution-centric (customer oneness) Being purposeful Passion for growth Service-oriented vs. technology obsessed Ecosystem-driven vs. cut-throat competition
  • 27. @maritzacurry1 Characteristics of the 21st century BI CoE 9 Relentless innovation Outcome-based vs. input-based Agile and lean Performance environment Experience-centric vs. solution-centric (customer oneness) Being purposeful Passion for growth Service-oriented vs. technology obsessed Ecosystem-driven vs. cut-throat competition
  • 28. @maritzacurry1 9 Relentless innovation Outcome-based vs. input-based Agile and lean Performance environment Experience-centric vs. solution-centric (customer oneness) Being purposeful Passion for growth Service-oriented vs. technology obsessed Ecosystem-driven vs. cut-throat competition Delivery oriented Big picture thinking Challenge status quo Open minded Decisive decision-making Collaborative Focus on enablement Comfortable with ambiguity Empathy
  • 29. @maritzacurry1 Organisational success factors of the BI CoE An overarching, clear strategic vision for BI within the organisation Sustainable BI governance framework Strong BI leadership Use of information and analytics is part of organisation’s culture

Notes de l'éditeur

  1. MID/LARGE SIZED COMPANIES – flat structures BI MATURITY LOW CONTROL - CENTRALISED
  2. MID/LARGE SIZED COMPANIES – flat structures BI MATURITY LOW CONTROL - CENTRALISED
  3. MID/LARGE SIZED COMPANIES – flat structures BI MATURITY LOW CONTROL - CENTRALISED
  4. MID/LARGE SIZED COMPANIES – flat structures BI MATURITY LOW CONTROL - CENTRALISED
  5. MID/LARGE SIZED COMPANIES – flat structures BI MATURITY LOW CONTROL - CENTRALISED
  6. Experience-centric – focus on customer experience rather than product Passion for growth – challenge traditional boundaries Outcome-base – collaboration and breaking down the silos Performance environment – flexible, fast decision-making
  7. Experience-centric – focus on customer experience rather than product Passion for growth – challenge traditional boundaries Outcome-base – collaboration and breaking down the silos Performance environment – flexible, fast decision-making
  8. Experience-centric – focus on customer experience rather than product Passion for growth – challenge traditional boundaries Outcome-base – collaboration and breaking down the silos Performance environment – flexible, fast decision-making