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Turning It Around During Challenging Times Presented By Mark Adams <ul><li>Get ready for this 5 Step Educational Process that will help you and your team members to best address the specific issues of these challenging times. </li></ul><ul><li>Now is the time to TAKE ACTION by: </li></ul><ul><li>KEEP IT SIMPLE! </li></ul><ul><li>BE CLEAR ABOUT EXPECTACTIONS! </li></ul><ul><li>RECRUIT THE BEST! </li></ul><ul><li>PLAY TO YOUR STRENGTHS! </li></ul><ul><li>RE-CREATE THE VISION! </li></ul>

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Mark Adams A man defined by his actions and his goals!

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Mark’s Professional Goal Was To Someday Be a Head College Basketball Coach He reached that goal at age 25 when he led Rocky Mountain College to their first ever National Tournament berth and then led Western Oregon to a Top 25 National Ranking.

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Mark’s Next Goal, Rebuild a NCAA D-I Program from the Ground Up. He reached that goal in 1996 when he led Central Connecticut to their most successful D-I season ever. His new boss fired him for his efforts. Stuff happens!

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Mark’s Next Goal, Try Something Different. He pursued a new career in sales and grew that company from $48M to $96M in 5 years.

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Mark’s Next Goal, Become a National College Basketball Analyst on ESPN. Mark appeared on 35 ESPN national broadcasts last season and also appeared in studio for the NCAA Final 4 Show on ESPN!

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Mark’s Next Goal? To Exceed Your Expectations. You decide if he reaches that goal! Please Welcome Mark Adams!

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Turning It Around During Challenging Times Presented By Mark Adams <ul><li>Get ready for this 5 Step Educational Process that will help you and your team members to best address the specific issues of these challenging times. </li></ul><ul><li>Now is the time to TAKE ACTION by: </li></ul><ul><li>KEEP IT SIMPLE! </li></ul><ul><li>BE CLEAR ABOUT EXPECTACTIONS! </li></ul><ul><li>RECRUIT THE BEST! </li></ul><ul><li>PLAY TO YOUR STRENGTHS! </li></ul><ul><li>RE-CREATE THE VISION! </li></ul>

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Step 1: KEEP IT SIMPLE! How do the Amish Raise a Barn in 9 Hours?

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KEEP IT SIMPLE!

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KEEP IT SIMPLE! They Ask for Help and Surround Each Other with the Right Teammates. Un Leita!

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Human Resources Define Specific Roles and Responsibilities KEEP IT SIMPLE! Accounting Sales CEO Truck Drivers Marketing CFO Customer Service Warehouse Team Slacker

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Develop Timelines, Goals and Hold Yourself and Your Team Accountable KEEP IT SIMPLE!

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Have Faith and Execute the Plan! KEEP IT SIMPLE!

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Finish What You Start and CELEBRATE Your Successes TOGETHER AS A TEAM ! KEEP IT SIMPLE!

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Step 5: KEEP IT SIMPLE! <ul><li>Amish farms are the most profitable farms in America according to a study by Ohio State University in 2002. They keep it simple with the use of tried a true tools and they even use simple technology to drive efficiency and profitability. The Amish can be a powerful reminder to all of us that the old ways still work! </li></ul>

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KEEP IT SIMPLE! Profit and Performance Amish Farming vs Conventional Farming <ul><li>Net profit/acre for wheat = $126.00 vs $10.00 </li></ul><ul><li>Start up costs = $5,500 for four draft horses vs $30,300 for a 75-horsepower tractor </li></ul><ul><li>It costs $2.30/day to operate a horse vs you can’t start a tractor for $2.30! </li></ul><ul><li>$330/acre Amish equipment costs vs $350.00/acre for modern-day farming equipment costs </li></ul><ul><li>Unemployment 0% vs 10% rate nationally, Disabled unemployment 0% vs 70% in our society. </li></ul>Source: Associated Press article dated 6/6/03. Based on study by Ohio State University.

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White Water Advice… “ If you fall overboard you must be an active participant in your own rescue!”

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KEEP IT SIMPLE! What Are Your 3 Greatest Priorities at Work and at Home? <ul><li>List Your 3 Greatest Priorities for Business Success: </li></ul><ul><li>Sales </li></ul><ul><li>Education </li></ul><ul><li>Preparation </li></ul><ul><li>List Your 3 Greatest Priorities for Personal Success: </li></ul><ul><li>Relationships w/Family </li></ul><ul><li>Time Balance </li></ul><ul><li>Personal Improvement </li></ul>

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My Career Best Effort Strategy- Professional I make 5 calls or e-mails/day to generate new business! (1) (2) (3) (4) (5) I read three articles/week for professional growth! (1) (2) (3) I send 10 personal notes/week! (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) I prepare presentations and game notes 2 days in advance! (1) (2) (3) (4) (THIS IS THE ONE THAT MADE MY ESPN CAREER)

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My Career Best Effort Strategy- Personal I tell my wife I love her and how attractive she is at least 2X/day = 14X/wk! (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) Judy and I go out on a date together 1X each month! Date Time and Place:______________________________ I tell my sons I love them and am proud of them at least 1X/day! 7X/wk! (1) (2) (3) (4) (5) (6) (7) I spend a minimum of one hour/wk alone with each son! Patrick ( ) Jimmy ( ) Robby ( ) I exercise 3X/wk for minimum of 30minutes! (1) (2) (3)

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Step 2: Be Clear About Your Expectations! During WWII General Dwight D. Eisenhower was contacted by General George Marshall. Eisenhower was informed that he would take over the command of the allied forces in London in WWII. His orders were clear: 1. Proceed to London 2. Invade Europe 3. Defeat the Germans CLEAR, ATTAINABLE, DECISIVE, & SPECIFIC!

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Be Clear About Your Expectations! <ul><li>Qualities of Coaches… </li></ul><ul><li>Be more like a shepherd than a general. </li></ul><ul><li>Create an environment of roving leadership. </li></ul><ul><li>Always says thank you to their team first by giving them all of the credit for success. </li></ul><ul><li>Know that team meetings do not count as coaching! </li></ul><ul><li>Constantly are looking for and evaluating talent! </li></ul>

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Be Clear About Your Expectations! <ul><li>What are Your Expectations of Your Team? </li></ul><ul><li>How should they treat their internal customers? </li></ul><ul><li>How should they treat their external customers? </li></ul><ul><li>What are your growth/profitability expectations? </li></ul><ul><li>What competitors do you want to beat and how? </li></ul><ul><li>How do you want your team members to balance work and family obligations? </li></ul><ul><li>BE SPECIFIC!!! </li></ul>

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Be Clear About Your Expectations! <ul><li>What are Your Expectations of Your Self? </li></ul><ul><li>Finish the following statement: </li></ul><ul><li>“ I expect to experience joy whenever…” </li></ul>

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Be Clear About Your Expectations My Expectations of Myself… “ I expect to experience joy whenever I create value for people that I love and care about.”

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Before We Get to Step #3… A Quick Test

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A Quick Test… (Please check only one statement) ___ Coaches should primarily help you to work on and improve on your weaknesses. ___ Coaches should primarily help you to work on and improve on your strengths. ___ Coaches should help you to maintain your strengths while improving on your weaknesses.

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A Quick Test… (Which statement do you AGREE with the most?) ___ I believe that I can grow the most in my weakest areas. ___ I believe that I can grow the most in my strongest areas.

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Step 3: RECRUIT THE BEST FROM TOP TO BOTTOM! <ul><li>John Wooden, who won 11 college national basketball championships at UCLA, put it this way, “No matter how you determine total success in the coaching profession, it all comes down to one factor- Talent! Although not every coach can win with talent, no coach can win without it.” </li></ul>

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<ul><li>Finding talent is not an HR thing it is a TEAM THING! </li></ul><ul><li>TALENT and QUALIFICATIONS are two different things! </li></ul>Recruit the Best from Top to Bottom! Two Basic Fundamentals We Need To Agree on For Today:

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Recruit the Best from Top to Bottom! Confidence + Talent EQUALS PAUL POTS

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Recruit the Best from Top to Bottom! How do I ‘mine’ for talent? Give me two or three great interview questions that will allow you to best mine for talent.

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Recruit the Best from Top to Bottom! <ul><li>17 Interview Questions That Help Find Talents </li></ul><ul><li>How closely do you think people should be supervised? </li></ul><ul><li>What do you think are the most enjoyable aspects of serving a customer? </li></ul><ul><li>What if anything what do you like about sales? </li></ul><ul><li>Tell me about a time when you really felt successful? </li></ul><ul><li>Tell me about a professional experience when you really felt uncomfortable in your role? </li></ul><ul><li>Where and/or with whom do you get your greatest personal satisfaction? </li></ul><ul><li>What job experiences have brought you the most intrinsic satisfaction? </li></ul><ul><li>How do you feel when someone doubts what you say? (Good sales question) </li></ul>

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Recruit the Best from Top to Bottom! <ul><li>17 Interview Questions That Find Talents </li></ul><ul><li>What have you enjoyed most about your previous jobs? What brought you here? </li></ul><ul><li>What do you think your strengths are? </li></ul><ul><li>What are your future career goals? Timelines, actual quantifiable results, etc. </li></ul><ul><li>How often would you like to meet with me to review your progress? </li></ul><ul><li>Will you tell me how you are feeling or will I need to ask? </li></ul><ul><li>Are there any important personal goals or activities that you might want to share with me? </li></ul><ul><li>What is the best praise you ever received? How did that make you feel? </li></ul><ul><li>Who have been your mentors and what did you learn from them? </li></ul><ul><li>Is there anything else you might want to talk about that will help us work better together? </li></ul>

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Step 4: PLAY TO YOUR STRENGTHS! <ul><li>I often see business leaders who establish their strategic plans based on the tactics to beat the competition. Real coaches understand that the entire game plan should revolve around talents which they possess as a team. Talent combined with real coaching wins games, PERIOD! </li></ul>

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PLAY TO YOUR STRENGTHS! <ul><li>Talents and Time </li></ul><ul><li>List your direct reports based on talents from top to bottom on the left side of the page. </li></ul><ul><li>List your direct reports based on time spent with the same list as above from most time to least time. </li></ul><ul><li>Draw a line to each employee. How many lines cross? </li></ul>

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PLAY TO YOUR STRENGTHS! What are my talents that best position me for success? Maximizer : I focus on strengths as a way to stimulate personal growth and group excellence. I seek to transform something strong into something superb. Arranger : I organize but am flexible. I try to figure out how all of the people and resources can be best used for team success. Activator : I make things happen by prioritizing. I am impatient and my strength is putting thoughts into action.

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PLAY TO YOUR STRENGTHS! Maximizer: Transforms something strong into something that is superb! The Tony Dungy Story…

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PLAY TO YOUR STRENGTHS! <ul><li>The Results of Maximizing: </li></ul><ul><li>35 games on ESPN in 2008-09 season. </li></ul><ul><li>NCAA Final 4 studio analyst. </li></ul><ul><li>3 Championship Weeks games, the most of any analyst on ESPN. </li></ul>

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Step 5: RE-CREATING THE VISION! <ul><li>Coach John McLendon had a vision based on his hope for the possibilities of integration in Durham, NC in 1944. Explore what you can learn from this visionary leader and how you can apply those lessons to today’s CU challenges. Watch, Listen and Learn… </li></ul>

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Are we business managers or are we ‘real’ coaches? Managers/Directors: Look Inward. (day to day tasks) CEO’s: Look Outward. (the vision thing) Real Coaches: Do Both!

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Looking Inward & Outward (1 st thing that pops into your mind in one sentence only!) <ul><li>Looking Inward: Me </li></ul><ul><li>How can I improve as a team member today? </li></ul><ul><li>How can I be more productive today? </li></ul><ul><li>How can I generate better results today? </li></ul><ul><li>Looking Outward: We </li></ul><ul><li>How can we improve as a team members everyday? </li></ul><ul><li>How can we be more productive everyday? </li></ul><ul><li>How can we generate better results everyday? </li></ul>

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Turning It Around During Challenging Times Presented By Mark Adams <ul><li>Get ready for this 5 Step Educational Process that will help you and your team members to best address the specific issues of these challenging times. </li></ul><ul><li>Now is the time to TAKE ACTION by: </li></ul><ul><li>KEEP IT SIMPLE! (Think Amish) </li></ul><ul><li>BE CLEAR ABOUT EXPECTACTIONS! (Think General Marshall </li></ul><ul><li>RECRUIT THE BEST! (17 Questions) </li></ul><ul><li>PLAY TO YOUR STRENGTHS! (I Maximize) </li></ul><ul><li>RE-CREATE THE VISION! (Coach McLendon) </li></ul>

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There are no magic formulas!

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Turning it Around During Challenging Times… Matt Stevens Matt, a senior, had been on the St. Laurence CYO team for a year. Matt shoots free throws every practice, though, making about half. Before a charity tourney this past February, His brother, Joe asked the other teams if Matt could shoot all of St. Laurence's free throws. Amazingly, they agreed. So did the refs. A blind kid was going to be his team's designated shooter. Hey, it's still better than Shaq.