Mark Anthony Caban

Region XII - Soccsksargen, Philippines Philippines

TELEPHONY Infrastructure - Designer & Supervisor

Telecom / Mobile

STANDARD OPERATING PROCEDURE & BUSINESS IT FUNDAMENTALS that includes; Identify & assess problems encountered during project execution & where appropriate, liaise w/principals & telecoms to check faulty lines & rectify problems. Office Systems Administration/maintenance Systems, Data Network & Telephony Security reviews & enhancement including configuration, backups, firmware upgrade, inventory, logs report, billings monitoring, business support policy & maintenance procedure Research & setup Open-Source Telephony, Help desk Ticketing Systems & network monitoring tools for IT Service level monitoring Support Quality & request issue administration, case deployment & solutions comp