Making Things Happen v3

© Copyright Leading Change Limited 2009 1
Leading Change Limited
We work with clients who
want to make things happen

© Copyright Leading Change Limited 2013
You may already have experienced the impact of
our work
 Buying or selling a used car? We helped the market leading media company
to change from print to digital.
 London 2012? Apart from Team GB public transport was a runaway success
story. We were an enabling part of that.
 Do you like great food and great service? We help the UK’s leading catering
and support services company to deliver great service, great people and
great food at sports events, in hospitals and 7,000 staff restaurants across
the UK.
 We hope you are healthy! Drugs in pulmonary hypertension, myeloma and
respiratory illness are on their way to market, ahead of schedule, as a result
of our productivity work with drug development teams.

Who are we? Leading Change is a strategy execution
specialist focused exclusively on implementing
positive changes that deliver sustainable and
exceptional business results
• Founded in 2008
• Pragmatic high value solutions
leading to improved results and
significant ROI.
• Flexible business model to
match best capability to every
task
• Tried and tested methods
• Stronger long-term client
relationships
• A scaleable business with a
strong track record of delivery
3
• We help clients turn strategy into
action in the real world
• We identify specific challenges that
make strategy implementation tough
• We provide the approaches, tools
and capability to implement tailored
solutions that help you to sustain
performance when we leave.
• We deliver results that exceed
expectations

What do we mean by Strategy Execution? We work
for clients who need to make things happen
• Strategy Execution is the business of getting things done
• It’s a tough business
• Unpredictable environments and organisational complexity conspire to
make things difficult
• Leaders are under pressure to perform
What we do has the greatest impact in dynamic
environments where:
• Clients need to accept uncertainty
• The pace of change is rapid
• Different behaviours and capabilities are required
• New approaches, products and markets need to succeed

Why work with us? We work with Clients who are
seeking to realise the full potential of their organisation
as they adapt and change to deliver a better future
5
Need to lead
growth or rapid
change?
Need to manage
conflicting
priorities?
Need better results from
complex strategic
projects?
Need greater staff
engagement ?
Too busy to improve the
way you execute strategy?
Need to bring about
deep culture change?
Need greater
congruence between
strategy, operations
and people?
Untapped leadership
potential in your
organisation?
Failure
Success

Our approach has been successfully implemented
across many sectors and functions, although we have
expertise and great references in some specific sectors
Pharmaceutical
Support Services
Media/Publishing
Infrastructure
Insurance

Who do we work for? We have worked to resolve these
issues for some of the leading companies in their
sectors
7
Support
Services
MediaPharma
Financial
Services
Infrastructure/
Other

What is different about us? Our cross-sector focus,
results driven orientation and people-centred processes
make us unique
8
Strategy Execution is everything we do.
We understand strategy execution
issues faced by business teams
❶
Execution Focus
❷
Results Driven
We are committed to working with you
to identify and overcome obstacles to
delivering business results
❸
Methodology
We use tried and tested, proprietary
methodologies to deliver sustainable
business results

We make an impact on key mission performance
indicators. Our aim is to help you deliver sustainable
bottom line results
9
The KPI’s we focus on to deliver results
People EngagementPeople Engagement
Successful Project
Delivery
Successful Project
Delivery
Reduce RiskReduce Risk
Improved Customer
Focus
Improved Customer
Focus
Organisational
Alignment
Organisational
Alignment
Strategic FocusStrategic Focus
Strategic ClarityStrategic Clarity
Increase
Profitable
Performance
Increase
Profitable
Performance
Increase
revenues
Increase
revenues
Greater
Productivity
Greater
Productivity
Drive performanceDrive performance
Grow existing customersGrow existing customers
Acquire new customersAcquire new customers
Less wasted effortLess wasted effort
Staff EngagementStaff Engagement
Delivery of Key ProjectsDelivery of Key Projects
Revenue
Organisational
Friction
Individual
Performance
Individual
Performance

Our approach is structured & high value We follow a
proven process to identifying and overcoming
obstacles to performance
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Strategy Execution
Assessment
Performance
Improvement
Measure Results
STRATEGY TO
ACTION
LEADERSHIP
CAPABILITY
PROJECT
DELIVERY
TEAM &
INDIVIDUAL
EFFECTIVENESS
This
Year
Clarity &
Alignment
Objectives
Change
Programme
Delivery
Performance
Results
Next
Year
Profitable Growth

Our Rapid Assessment delivers value and insight. Our
process always starts with our unique Strategy
Execution Assessment workshop.
Strategy Execution Diagnostic Framework
• The Framework comprises seven elements that
influence a firm’s ability to execute strategy
• Six of the elements relate to strategy execution
gaps. The seventh is a capability enabler common
to all organisations.
• Together they help to identify organisational
typology.
• Each driver has several attributes against which
we have defined best, average and below-
average performance
• We work with clients to produce a benchmark
score against each attribute which in turn helps to
identify the business’ strengths and weaknesses
• The output is easily understood and the priorities
are clear
• Plans can then be developed to improve strategy
execution capability
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1.00
2.00
3.00
4.00
5.00
KNOWLEDGE
CLARITY OF
INTENT
ALIGNMENT
SPACE & SUPPORTACTION BIAS
OUTCOMES
EXECUTION
CAPABILITY
Strategy Execution Diagnostic
Team Score Control Score Target Score

Our involvement has a clear ROI. How much
should you be willing to invest ?
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What could the
benefits be?
What is the maximum you should invest to
develop a plan to achieve them?
Baseline
Current
Annual
Revenue
£50M
Target 10%
Additional
Revenue
Growth
£5M
Allow 25% for Planning & Foundations
Total Investment “Envelope”
Reasonable 4x ROI in
First Year
Profit
Gross Profit
Reasonable revenue growth
Typical
Target
£ 5M
£ 1M
÷ 4
£250K
£3M
÷ 4

To ensure you get things done, we focus on the key
areas contributing to effective strategy execution. Our
service lines include:
We combine the
leadership and
behavioural skills
that build a
productive and
engaged culture
with the
processes and
techniques
necessary to
create real
organisational
alignment.

What do our clients say? We encourage you to
take references from people we have worked with
14
Leading Change had significant
impact on the performance of the
teams they have been brought in to
work with. I will use their services
again in the future Head of
Development Operations, Pfizer
The role played by Leading Change was of
real value to my team, and the service
delivered was seen by all to be of a very high
standard. My team have identified to me that
the collaborative approach you adopted and
the professionalism and intelligence of you
displayed were exemplary
Director of Transport, Olympic Delivery
Authority
“
”
True ROI may be in the order of
50:1 or so. In any event this must
be one of the most cost effective
interventions on our business
Associate Director, Pfizer
“
”
They take time to understand the
needs of the customer and design
a focused program that will deliver
clear and measureable results
Drug Development Team Leader,
Pfizer
“
”
Probably one of the best
management programmes I have
attended. The selection of tasks,
mediums and facilities used was
excellent Senior Manager, TMG
“
”
This is one of the most productive business
development/change programmes I have
been on during my career to date... It
successfully helped the team to define,
create and work to a common platform
of values and behaviours. Some of the
changes have been a step change from
years of dysfunctional behaviour. I would
recommend this programme to colleagues
Commercial MD, Compass UK & Ireland ”
“
”
“
We have used Leading Change
multiple times now at TMG and they
always deliver great results. They have
been influential in driving focus and
change through leadership training and
structured vision/objective setting
programmes Group Director, TMG
”
“
They brought immense clarity to
a very complex and politically
charged program, enabled us to
prioritise what matters and instil
laser sharp focus on delivery
Pharmaceutical Sciences Team
Leader, Pfizer
”
“

In Summary …
15
Make things happen …
Let Leading Change liberate the potential in
your strategy and people to deliver
sustainable improvements in business results
Visit our web site…
http://www.leadingchangeuk.com
Download a brochure
Let’s make things happen

Client Contact
Mark Bouch | Managing Director
M: +44 (0)7979 227 686
T: +44 (0)203 170 8026
F: +44 (0)203 170 8027
Email: mark.bouch@leadingchangeuk.com
53 Davies Street
London W1K 5JH
Supplier of Operational Readiness Services (Public Transport) to the London 2012 Games

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