Presentation at Chime's Learning Labs at Inman 2017 San Francisco. Discussion of how Climb Real Estate uses Technology to Attract the best talent to Climb! Talk about Climb Labs and what are some featured projects in innovation including AI, Data Analysis, Insights, latest tech in Messaging, and more!
2. Mark Choey
Cofounder
Master’s Degree in Electrical and
Computer Engineering
(specialization in AI)
Licensed in 2005, became One of Top
Condo Agents in San Francisco
3. “If you don’t know your past,
you won’t know your future”
4.
5. 2006
“Virtual”
Floor Time
a brief history of CLIMB
2009
2007
Started
“SF New
Developments”
Blog
Moved email,
contacts, files
to “the cloud”
2008
Early Adopters
of Social Media
to promote real
estate
6. 2010
we opened a
“tech coworking office space”
with no assigned desks nor
landline phones
we went “indie”
7.
8.
9.
10. 2010
We ended 2010 Ranked 14th in
Sales in San Francisco
$88M in Volume and 18 agents
#14th in SF
inspired by the “Food Truck” craze
Airstream Mobile Office
2011
Our TC’s Desk
Paperles
s
(Really)
11. 2012
We ended 2012 in the top 10 of
Brokerages in San Francisco
$327M in Volume and 47 agents
#10th in SF
it was a flop
launched “explore”
data visualization + search
2013
12. Top 25 in Bay Area
$650M in Volume
72 agents
#7th in SF
great exposure - the show wasn’t
National TV
2015
Early
Adopter
of
RealScou
t
+
2014
Climb 1st to Pilot Matterport
13. 2016
We were being recognized for
being tech-savvy and innovative
Awards Flowed In
Real Trends 500
#242 Largest Brokerage in the US
Top 250 in US
$1B in Volume
110 agents
14. 2016
perfect partner for us
NRT (Realogy)
Acquires CLIMB
Today
San Jose, Menlo Park,
Downtown FIDI, Oakland,
Walnut Creek and now at
225 agents and growing!
CLIMB Expands in Bay
Area
2017
15. Companies will seek you
out for feedback and as
early adopters
More Cool Stuff
If you don’t get the
word out, it’s a wasted
opportunity
Tell the World
How Cool You Are
“Build it and they will
come”
Grow!
Create and Adopt
Things People Will LOVE
Do Cool Stuff
Create an INNOVATION
Infrastructure
04
03
02
01
04
(they=agents,
customers, vendors)
28. AI Contract Reading
JPMorgan used machine learning to review and
interpret commercial loan agreements. The
document is able to scan over documents in
seconds and is less error prone than human
beings.
30. The Holmes Bot
Tax Record Lookup Bot
● Facebook Messenger Bot
● Uses a Natural Language Library for
Real Estate created by Structurely
● Search ANY Address or Owner in the US
● Open Facebook Messenger
● Search for “Holmes”
31.
32.
33.
34. The Holmes Bot
Tax Record Lookup Bot
● Open Facebook
Messenger
● Search for “Holmes”
51. Your email inbox is a to-do list
created by other people
Chris Dixon - Venture Capitalist
52.
53.
54. Designed to Foster More
Efficient Conversations
Between Colleagues
Keeps Your Email Inboxes clear
of “Office Chatter”
Focus on Incoming Business
work
messaging
55. messaging is faster than email
more conversational in nature
LESS FORMAL
the interface only allows for short messages
SUCCINCT
messages are received on a different
“channel” and not buried in your INBOX
KEEPS CLEAR OF THE INBOX
56. ● Conversations Organized into Channels
● Conversations are Open and
Transparent (Good for Culture Building)
● Use to Foster Sharing: Pre/Off-Market
Listings, Buyer Needs, Service Providers
● We use BOTS to Welcome New Agents,
Auto Remind Agents of License
Expirations, Celebrate Birthdays
● We are Building BOTS to AUTOMATE
Open House Staffing, Onboarding,
Training
57. ● Text Entire Office At Once
● Reach Agents Immediately
GROUP Announcements
● Staff Can Do it from their Computers
● Don’t have to use their personal phones
● Text is more immediate than email
Text Message Agents/Clients
textline: business text messaging