Mark Copeland

Kansas City, Missouri Area United States

Service Desk Manager

Medical / Health Care / Pharmaceuticals

Allscripts Manager Outsourcing / Service Desk Manager for Liberty Hospital As the Service Desk Manager for Liberty Hospital, I am responsible for leading and directing a team of Service Desk professionals who provide computer and systems service and support for users throughout Liberty Hospital and their off-site locations. I am also responsible for ensuring that service levels are achieved and customer expectations are met or exceeded. Some of my key accomplishments include: - Implementation of Allscripts’ Global Service Desk during the hours of Monday – Friday 7:00 pm – 7:00 am and 24 hours on Saturdays, Sundays and holidays. - Implementation of monitoring of and reporting on ...