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Conversion Optimization
(How to convert more customers
from your site traffic)

                       Mark Hughs

                                    1
Key Success Factors
      in Online Marketing:
• Professional Web Design
• Search Marketing
• Social Media
• Content Marketing


                             2
Key Success Factors
      in Online Marketing:
• Professional Web Design
• Search Marketing
• Social Media
• Content Marketing


                             3
Sales Funnel




               4
Sales Funnel

         Most Internet
         Marketers just
         focus on site
            traffic


                          5
Sales Funnel

CONVERSION RATE   Other metrics to
                     consider



 CLOSURE RATE

                                     6
Sales Funnel

CONVERSION RATE

                    Let’s start with
                    increasing the
                   site’s conversion
                           rate
 CLOSURE RATE

                                       7
Elements that Make Up a
        Buying Decision:


  Customer Value Proposition               Determinability
Price                          Easy
Product Quality                Difficult
Service Quality                Difficult
Image                          Easy and Determines Product
                               and Service Quality
                                                             8
Elements that Make Up a
    Buying Decision:
   • Price
   • Product Quality
   • Service Quality
   • Image


                          9
What’s Your Online Image
         Say About You?
          Your Website   =             Your Image
Look Cheap               =   Cheap Product Quality
Difficult to Navigate    =   Difficult to Work With
Lack of Information      =   Lack of Knowledge or
                             Customer Service




                                                      10
7-Second Rule




                11
Conversion Optimization

C = 4M + 3V +2(I-F) –
2A Conversion
•C=           • I = Incentive
• M = Motivation          • F = Friction
• V = Value Proposition   • A = Anxiety



                                           12
13
Grand Baymen




               14
Grand Baymen




               15
Grand Baymen


 +84% increase
in conversion rate


                     16
17
Gran Pacifica




                18
Gran Pacifica




                19
Gran Pacifica


 +439% increase
in conversion rate


                     20
21
Schakolad Chocolates




                       22
Schakolad Chocolates




                       23
Schakolad Chocolates


  +158% increase
   in CTR to the
   Shopping Cart

                       24
25
MyVacationExperts.com




                        26
MyVacationExperts.com




                        27
Landing Page Optimization




                            29
Thank you for your time.



                           30
Any Questions?




                 31
Xcellimark Awards & Certifications:


• “Leading Provider of Web Design for Eastern US” in
       2007, 2008, 2009, 2010, & 2011
• “Best in Search for Link Building by TopSEOs in
       Dec 2010 – Sept 2011.
• Advanced certification in Google AdWords as a Qualified
       Google Advertising Company
                                                            32
Xcellimark in the News:


• Top 5 Digital Media Company in Central Florida (2010)
• Top 10 Advertising Agency in Central Florida (2010)
• OBJ’s Golden 100: Ultimate Newcomers (2010)
• Featured on “Today in America” hosted by Terry Bradshaw
• Top 10 Web Design Companies in Southern US (2007-2011)

                                                       33
Xcellimark Credentials:


• Circle Members of SEMPO, the leading search engine
       marketing professionals organization in North America.
• Longtime members of SeoPros, a leading national SEO
       consultants directory with stringent criteria for entry.
• Members in good standing with the Better Business Bureau’s
       Reliability Program.
                                                                  34

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