Personal Information
Entreprise/Lieu de travail
Melbourne, Australia Australia
Profession
Student Experience Designer / Consultant
Secteur d’activité
Technology / Software / Internet
À propos
Experienced and engaging independent consultant with a wealth of technical and business skills acquired in demanding commercial roles. Skills include implementation design, project management, support and training in the field of Client Relationship Management (CRM), Student Experience, Social Media, Contact Centre Management, Self Service, SaaS within the Cloud Environment.
Now focused on the higher education sector here in Australia I can help design your next student experience, offer best practice, mentoring, systems administration improvements, training, practical solution design and help design your student experience roadmap.
Mots-clés
rightnow
oracle service cloud
cx
higher education
crm
sales
student experience
sales contact centre
universities
university
well-being
agent scripting
agent desktop
telephony
mobility
knowledgebase review agenda
content vs knowledge
workflow
answer versioning
analytics
Tout plus
Présentations
(3)Documents
(10)Personal Information
Entreprise/Lieu de travail
Melbourne, Australia Australia
Profession
Student Experience Designer / Consultant
Secteur d’activité
Technology / Software / Internet
À propos
Experienced and engaging independent consultant with a wealth of technical and business skills acquired in demanding commercial roles. Skills include implementation design, project management, support and training in the field of Client Relationship Management (CRM), Student Experience, Social Media, Contact Centre Management, Self Service, SaaS within the Cloud Environment.
Now focused on the higher education sector here in Australia I can help design your next student experience, offer best practice, mentoring, systems administration improvements, training, practical solution design and help design your student experience roadmap.
Mots-clés
rightnow
oracle service cloud
cx
higher education
crm
sales
student experience
sales contact centre
universities
university
well-being
agent scripting
agent desktop
telephony
mobility
knowledgebase review agenda
content vs knowledge
workflow
answer versioning
analytics
Tout plus