Marlabs has dedicated 300+ seats capacity readily available at India Delivery Centers, established technology practices in India with high caliber technology resources, and proven experience ramping up to 600+ specialized resources within aggressive timelines.

1. Marlabs Capabilities Overview
© 2016, Marlabs - Confidential
Contact@marlabs.com
+1 (732) 694 100
www.marlabs.com
ODC Services

2. 2
• Founded in 1996
• 2100+ employees
• Consistent year-on-year revenue growth
• 100+ blue-chip clients across multiple verticals
• IP driven global consulting and software services
• Headquarters in Piscataway, NJ – USA
• Global delivery headquarters in Bangalore, India
• CMMI Level 5 and ISO/IEC 27001: 2013 certified
Marlabs Snapshot
2
Global Locations
Strategic PartnershipsAwards and Recognition Verticals Serviced
Overview
35%
22%
9%
23%
11%
Banking, Finance,
Insurance
Media &
Education
Transportation &
Logistics
Healthcare & Life
Sciences
Retail & Others

3. 3
Global presence to drive speed and value
Key locations
Marlabs Corporate HQ: One Corporate Place South, Piscataway NJ
• Global Data Center
• Network Operations Center
• Sales, Acct. Management & Operations Support
• Onshore Development Center
Marlabs North American Training Facility Broadhead Road, Bethlehem, PA
• Global Training Facility
• Multi-Discipline Center of Excellence
• Onshore Development Center
• DR Data Center
Global Development Center BWTC, Bangalore, India
• Global Development Center
• Multi Discipline Center of Excellence
• Asia-Pacific Data Center
• Network Operations Center
Global Development & Training Center Udayaravi Road, Mysore, India
• Global IV&V Center and CoE
• Asia-Pacific Training Facility
• Global Development Center
Global Development Center & CoE Infopark, Kochi, India
• Global Development Center
• Centers of Excellence

4. 4
Partners in our success
Customers
Media & Education
Banking, Financial Services,
Insurance
Healthcare & Life Sciences
Logistics & Hospitality Retail & others

5. 5
Full spectrum of solutions and services
Service Offerings
Application Development and Maintenance | Information Security | IT Infrastructure Services |
Testing | Packaged Implementation & Support | Product Engineering
Cloud | Mobility | DAM | DW-BI & Analytics| Microsoft |Java | Open Source | ERP | Salesforce | IoT
Services
Industry Verticals
Technology Solutions
BFSI Education Transport Healthcare
Energy RetailMedia Government

6. 6
The expertise driving our solutions and services
Centers of Excellence
• Improve legacy and proprietary
Integration with current
solutions/software
• Positive impact on usability and
architecture decisions among project
teams
• Increase overall user adoption
• Implement the best practices for the
development of solutions
• Promote cross-platform flexibility
• Rapid scale up for project
requirements
Marlabs Centers of Excellence (CoE)
Primary objectives
Industrialized assets
and methods
Innovation
Architecture based on
cost/benefit analysis
Skills and Resources Alliance ecosystem
Microsoft
Java/ Open
Source
Digital Asset
Management
(DAM)
Testing
DW/BI &
Analytics
Mobile
Infrastructure,
Security & Cloud
UI/UX ERP/ CRM

7. Center Of Excellence - Objectives
ODC Facilities and Capabilities

8. 8
Global offices and ODC Facilities
Piscataway, NJ
Bangalore, India
Bethlehem, PA
Mysore, India
Recently opened centers
• Mexico
• Kochi in India

9. 9
State of the Art, Secure and Dedicated Off-Shore Facilities at Kochi, India
Infopark Athulya MTF Trans Asian Corporate Park
2 New Facilities at Kochi, India
Global Development Centers

10. 10
Global offices and ODC Facilities

11. 11
IPLC Backbone 1
IPLC Backbone 2
Piscataway, NJ
Bethlehem, PA Mysore
Bangalore
United States India
BGP
DS3 DS3 DS3 DS3100MbPSClient
Internet VPN
Private Line
Circuits
Site to Site
VPN
PRI Circuit
NOC
Kochi
Marlabs Global Connectivity

12. 12
Secure, scalable & state-of-the-art
Infrastructure
• 20,000 Sq. Ft. of infrastructure
area (option to expand)
• N+1 infrastructure topography
• Dual and diverse power feed
• Lit with multi-entrance
fiber rings
• State-of-the-art backup system
& power unit
• Redundant service providers
for guaranteed network uptime
• Dedicated secure channel
• VLAN for ODC isolation with
selective access using ODC
gateway
• Restricted access monitored by
card and CCTV
• Two factor authentication and
biometric finger print scan
• Advance intrusion prevention
capabilities
• ISO 27001 compliant
information security practices
• Full disaster recovery for
hosted applications
• FM200 fire suspension system
for complete protection
• Multisite Network Operations
Center (NOC) for monitoring
and management
• Scalability and extending T1/T3
circuit to alternate DR sites
SSAE 16 Type II Compliant
Data Center, Piscataway, NJ
Guaranteed Security Disaster Recovery

13. 13
Value added Services
Why Marlabs?
• Offshore
• Dedicated 300+ seats capacity readily available at India Delivery Centers
• Established Technology Practices in India – High caliber technology resources
• Proven experience ramping up to 600+ specialized resources within aggressive timelines
• Dedicated ODCs already set up for large relationships (e.g. Kaplan, Gate Group, HSBC)
• Fully operational development and training center in Mysore delivery center
• Onsite
• Bethlehem, PA – Elsevier Lab, CoE – Infrastructure, Technology and People
• Dedicated Video Conferencing and Conference rooms across facilities
• Fully Operational 150K Sq. ft. building in Piscataway, NJ
• Fully operational and ready Tier 1 data center and NoC
Readily available Infrastructure
(Building, Seating, Network and Hardware)
• Building focused knowledge repositories – faster onboarding, Knowledge Management
• Investment into Domain experts both onsite and offshore
• Training curriculum specifically built to customer domain and tech specs for new crew members
• Agile/SCRUM training to customer specific development methodology.
• Scrum team rooms
Global Knowledge Center

14. 14
ODC Development Services
Engagement and Governance
Marlabs-Team
Offshore Delivery
Center
CoE
Bench
(includes
India
based
Resource
Pool)
Practices
(.NET, Java,
DWBI, ERP,
others)
Sources of Ramp-up / Scaling
Engagement Governance and Executive Steering Committee
Customer –
US
Onshore Marlabs
Delivery SPOC and
Vertafore Teams
Application
Group 1
Customer Teams
Application
Group 2
Customer Teams
Application Group 3
Customer Teams
Marlabs Infrastructure For Customer ODC
Data Center – Piscataway, NJ
Office Space – India, Piscataway, Bethlehem
Video Conferencing Center – NJ and India
NoC - NJ and India
Training Facility and Infrastructure - NJ and India

15. 15
Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9
Week
10
Week
11
Week
12
Week
13
Week
14
Week
15
Week
16
Process & Procedure development
KA and KT Sessions
Shadowing
Reverse Shadowing
Engagement
Sourcing
Define SLAs measurements
Cutover to steady State
Phase I - Planning Phase II – Transition-In Phase III – Service Delivery
Define Outcomes Model
Steady State Service Delivery and
Management
Engagement Governance
Transition
Planning
Infrastructure Setup
Ramp up and Transition
Typical Scenario

16. 16
Strong dedicated recruitment team in India to meet mission critical-peak load demands
Dedicated Training Center set up at Mysore Delivery Center
Each weekend, walk-in interviews and recruitment drives conducted at select cities wherever IT
resources are available (Bangalore, Mysore, Hyderabad, Chennai, Mumbai, Pune, Gurgaon & Noida)
Average of about 300 resources identified and interviewed each week (in past drives)
Nearly 150-200 interviews organized for clients each week
Geared to handle bulk volumes with deep understanding of current local job market realities
Strong recruitment supply to chain to quickly ramp up the required resources.
Marlabs Experience
Past Projects

17. 17
Marlabs
Human Resource Management

18. 18
Recruitment Methodology
Marlabs
Selection
Role, location and job
requirements
Skill, vertical and technology
match
Aptitude and behavioral aspects
Present ability and etiquette
aspects
Location and compensation fit
Multi-lingual/cultural hires
Ensure 95% resources are
certified on specific job skills
Screening
First level telephonic interviews
Second level in-person discussions
for short listed candidates
Reference and employment
eligibility verification
Criminal, drug, background
verification and psychometric
testing (based on request)
Recruitment Plan
Parameters
Quality of resources
Time frames
Quantity to match
project requirements
Cost of the hires
Our policy on Equal Opportunity focuses on generating a pool of diverse candidates which richens our
employee base and organizational culture.

19. 19
Sourcing and
Selection
On-boarding
and Fitment
People
Development
Performance
Growth
- Referrals, top
schools, open
market
- Assessments,
Tests, Interviews
- Psychometric
testing (iDISC
Model)
- References &
Background
screening
- Induction plan
- Skills assessment
& Fitment
- Project and
Practice fitment
- Training
- Cultural
integration
- Customized
training (Learning
centers in
Mysore, INDIA;
Bethlehem, PA)
- Competency
assessment
- Creation of
training &
development
plan/calendar
- Monitoring/
feedback of skills
development
programs
- Creation of
career streams &
paths
(technology,
business,
program
management)
- Performance
management
process
- Identification of
“Hi-fliers”
- Performance
improvement
plan
Marlabs
Human Capital Development Lifecycle

20. 20
Marlabs conducts ongoing training programs at our Global Training Centers:
•Bethlehem, PA
•Mysore, India – Client Curriculum Based Training
Training for three groups:
•New Hire
•Client Specific – Resource Shadowing, Bench Development
•Ongoing Skills Development and Growth
World-class trainers and facilities help our people stay current on industry and technology trends.
Training programs are conducted on a regular, recurring basis.
Rotating our faculty with our project teams ensures that our trainers bring vital, real life experience
into the classroom, thereby making the training so much more meaningful.
Inclusion of hands-on sessions ensures effective knowledge transfer.
Marlabs
Training & Development

21. 21
Marlabs attrition rate is at an average rate of 8% which is considerably
below the industry norm.
• Better recognition and visibility of top performers to Senior
Management, as part of top 10 percentile.
• Very strict enforcement of notice period, in case of employee separation.
• Knowledge repository creation for future employees joining the project.
• Shadow / Back-up resources for key roles in the project.
Marlabs De-Risk Attrition Steps
Marlabs
Attrition Rate

22. 22
Employee
Recognition Awards
•Long Service Award
•Employee of the
Month Award
Career Development
•Clearly defined
career streams with
opportunities for
advancement based
upon merit
•Career planning and
road-mapping
Continuous Training
•To enhance
employees’ current
skill and
competency.
•To acquire newer
and advanced skills
for their self
development in a
structured and
planned manner,
thereby providing
growth
opportunities
within the
organization.
Centers of
Excellence
•“Intellectual
sabbaticals”
• Rotation between
project assignment
and skill
augmentation
•Opportunity for
high performing
individuals to
become part of the
faculty
Marlabs
Retention Strategies

23. Center Of Excellence - Objectives
Program Management & Delivery

24. 24
Client Project
Stakeholders
Customer Centric Blended Model
Project and Program Governance
Client Executive
Sponsor
Client Program
Manager
Client Project
Manager
Client
SME’s
IT &
Infrastructure
Marlabs
Executive
Sponsor
Marlabs Account
Manager
Business Analyst/
Lead Developer
Technical
Architect
IT &
Infrastructure
Programmer/
Analysts
Quality
Assurance
IT &
Infrastructure
Client Team Marlabs On-Site/Off-Site Team Marlabs Off-Shore Team
• Strong Transition Mgmt.
• Peer to Peer Communication
• Defined Escalation Process
Steering
• Business Alignment
• Work Prioritization
• Metrics Monitoring
Project
Management
Requirements/
Deliverables
Task Monitoring
& Control
Project Status
Issue Management
Work
Packages
Technical Specs
Project Lead /
Manager
Project Lead /
Manager

25. 25
Overview - Strategic Level
Program Governance Methodology

26. 26
Overview - Tactical Level
Program Governance Methodology
Initiate and
Plan
• Estimate
• WBS
• Resource plan
• Project Plan
Requirements
and Architect
• Requirements
(Functional &
Non-
Functional)
• System
Architecture
Review
Design
• High-Level
Design
• Low-Level
Design
• Test Plan
• Coding
Guidelines
Construction
• Unit Test Plan
• Code
• Software &
Hardware
Integration
• R&D
• Performance
Tuning
Test
• Performance
testing
• System testing
• Benchmarking
• Test Results
• Certification
Integrate and
Support
• Maintenance
Updates/ Fixes
• Standards
Compliance
• Onsite/
Offshore
Extended
Program Management
Monitor & Control
Plan and Execute
Communication & Expectation

27. 27
Business Change Management
Program Governance Methodology
Compare to
baseline
Compare to
baseline
Implement on
Production
Write code or
changes
Deploy in QA
Environment
Unit Test
Integration Test
Final QA
Code Release
PLANNING ENGINEERIN
G
Post
Implementation
Review
Define scope of
change
Change
Deployment
Plan
Change Pilot
Plan
Monitor the
change
Analyze the scope
and Get approval
Implement change

28. 28
Project Planning , Coordination and Control
Project Management
Project
Management
Project
Overview Schedule
&
Mileston
e Plan
Acceptan
ce
Criteria
Scope &
Change
Manage
ment
Project
Monitori
ng
Risk
Manage
ment
Communi
cation
Manage
ment
Configur
ation
Manage
ment
Test Plan
/ Strategy
Quality
Assuranc
e
Resource
Manage
ment
Governed by our Quality
Management System (QMS)

29. 29
Service Landscape
Application Development & Maintenance
Production Support
• User Support
• Configuration Management
• Emergency Fixes
• Application Support
• Application Monitoring
• Production Support (24x7)
• SLA Management
Maintenance
• User Support
• Regulatory
• Minor Enhancements
• Configuration Management
• Corrective Maintenance
• Preventive Maintenance
• Database Administration
• Change Management
• Product Review
• SLA management
Business Support
• Quality Assurance
• Emergency Fixes
• Application Continuity
• Application Monitoring
• Database Monitoring
• Product Enhancements
• Production Support (24x7)
• SLA Management
Multi-Level Support (L1, L2, & L3)
Flexible Shift Model
(8x5, 12x5, 16X7, 24X7)
Quality
Assurance
Multi-Channel Support
(Phone, Email & Chat)
Application Development
Water Fall Model Iterative & Incremental V Model Spiral Model
Code & Fix Life-Cycle
Model
Prototype Model Agile Model Custom Models
Development
Models
Application Maintenance
•Application design, development
•Systems integration/consolidation
•Re-engineering,
•Implementation of packages
Service
Offerings

30. 30
CMMI Level 5 certified
Quality Management Systems
Improve Project Planning Reduce Software Defects Increase Defect Containment/ Reduce Cost
Schedule Slippage
Effort
Slippage
End
Timeliness
Review EffectivenessTDCE
BMI RTI
SLA
Compliance
PROJECT LIFECYCLE – SDLC Phases
Periodic Reviews – Reviews, Walkthroughs, Testing and Audits
QMS Data Repository
Process Metrics Product Metrics
Causal Analysis of Outliers using Brainstorming, Pareto Charts, Histogram
Corrective and Prevention Actions feed back into the SDLC Phases
Improve Customer Satisfaction through Quality

31. 31
Activities:
• Metrics Gathering
• Causal Analysis
• Lessons Learnt
• Best Practices
QA Reviews & Surveys:
• Internal Reviews (IQA) 100% Review
• External Reviews (EQA) 20% Review
• Final Inspection (FI)- Assure Compliance to
Process
• Customer Satisfaction Survey
Metrics, Reviews, Surveys
Project Quality Measurements
Development Projects
Attribute Metric
Defects
Defect Density
Total Defect Containment
Effectiveness
Review Effectiveness
Effort
Effort Slippage
Rework Effort
Review Effort
Productivity Size/Effort
Schedule
Schedule Slippage
End-Timeliness –
Schedule Commitments
Size Size Deviation
Maintenance & Support Projects
Attribute Metric
Defects Defect Density
Review Effectiveness
Effort Effort Slippage
Rework Effort
Review Effort
Productivity Size/Effort
Schedule Schedule Slippage
End-Timeliness –
Schedule
Commitments
Incident
Arrival
Rate
No. of Incidents received per
period
BMI
Backlog Management Index
% Compliance to SLA
Response Time index
Testing Projects
Attribute Metric
Defects Defect Density
Review Effectiveness
Effort Effort Slippage
Rework Effort
Review Effort
Productivit
y
Size/Effort
Schedule Schedule Slippage
End-Timeliness
– Schedule
Commitments

32. 32
ITIL metrics driven Support Process
Service Desk
USERS
Phone
Emai
l
Ticket
Co-browse
Service Desk (L0)
L1 Support L2 Support
Incident
Management
system
Knowledge
Base
One Console
Service Dashboard
Service Delivery Service Management
Service
Management
Engagement
Governance
Quality
Process CSAT
COE
Continuous
Service
ImprovementL3 Support
Chat

33. 33
Marlabs – ODC Relationship
Reviews

34. 34
Key Services
• Business critical, end customer facing applications
• Development, Maintenance, Support.
• Ramp up of 250 in 6-7 months, Dedicated ODC – Java 60%, NET 20%, QA/DWBI 20%
• Technology evaluation and provided the design solution using the technologies Dojo, Flex, J2EE, Spring, Hibernate,
JMS, EJB, Drools Rule Engine, Jasper Reports, Oracle Database Server, JBoss Application Server and Red-Hat Linux.
• Support over 500 concurrent users, rich user experience through real time dynamic content
• Ability to process over 5000 Service Orders (Flights) and Invoices per airline in a day.
• Ability to process over 200000 flight requests per day.
• Configured, provided infrastructure support for 200+ server instances including on Amazon EC2
Sample Applications
In-flight Supply Chain Management (Oracle, Java, Hibernate, Flex), Galley Planning, SAP L2 Support (all modules, BW,
ABAP), Hyperion Financial Management L2 Support.
Significant Benefits
• Transitioned disintegrated, disconnected applications to enterprise-wide B2B applications
• Reduced total cost of ownership
• Provide integrated platform for clients.
Marlabs Relationship Overview
Gate Gourmet

35. 35
Key Services
• Development, maintenance of a global platform, highly critical to global business
• Supporting Latin American and Asia Pacific operations
• Migration, Provision and Support of Enterprise Middleware Platform ( IBM WAS 7.x , WPS 7.x , IHS 7.x ) for over
100+ banking applications.
• 6-7 months global ramp up to 150+ resources
• Pune, Mexico, Brazil, Malaysia
• Multi location recruitment, orientation, training, deployment
• Uniform technology platform which support to client’s one-applications IT strategy .
• Support for highly secured Dual Data Center with Active-Active Hot DR @ 99.99 % availability
• Successfully implemented single global collections in LATAM per universal, group-wide standard
Sample Applications
Cards & Collection (Mainframe), Retail Banking/Core Banking (AS400), Interfaces between Core Banking & Cards.
Significant Benefits
• Provided single global point of contact across all locations
• Helped reduce dependence on existing vendors – key to sourcing strategy
• Raised flexibility & agility in staffing projects.
Marlabs Relationship Overview
HSBC

36. 36
Key Services
• Development, Maintenance, Testing Services
• Remote Infrastructure Support & Management Services
• Data Warehousing and Business Intelligence Services
• 5 months to ramp up 100+ resources
• Bangalore, Mysore - Multi location recruitment, training, deployment
• Multiple Java and .NET projects in development and maintenance modes
• Skillsets went all the way from app development and testing to very specialized Statistical Computation for which
Marlabs ramped up experienced modeling practitioners (Ph. D.)
• Complex projects like Automatic Teacher Assignment system which creates teacher schedules for hundreds of brick
and mortar locations in seconds – old system required days to do this
• Implementation of PCI DSS compliant payment gateways
Sample Applications
KnowledgeWire, ComplianceWire, Nursing, Step2CS, CMS-G2, ATA, IAP, RevMAn
Significant Benefits
• Increases visibility into trends and performance.
• Provides insight for setting business direction.
• Raises level of business agility.
• Drives revenue and profitability growth.
Marlabs Relationship Overview
Kaplan

37. 37
Key Services
• Medical Document Assembly, Transcription, Record Review by qualified senior Medical Doctors
• Marlabs helped develop the KPO workflow platform on MS .NET
• Huge ramp up in 6 months with dedicated recruitment & HR team
• Ramped up initial team of 20 to 660+ at Bangalore
• Difficult skillsets to source in volumes at Bangalore and other Tier-3 cities
• Experienced Medical Doctors (8+ years experience)
• 25% with Post Graduate certification
• Specialists in Orthopaedics, Trauma Care, Emergency Room
• Challenge of moving the Doctors into an alien IT field, lot of handholding and motivation
• Extensive cultural and technical training and re-evaluation of large groups
Services
Medical Records Review, Document Management, Transcription, dedicated Training facilities
Significant Benefits
• Outsourcing and developing the process with Marlabs considerably speeded up reviews
• Accurate medical information, in a summarized format, rapidly available on demand within hours
• Significantly reduced operational costs, enabled accurate and timely processing of claims.
Marlabs Relationship Overview
Medical Insurance KPO

38. 38
Standing apart in the marketplace
Value Proposition
Delivery
Excellence
Domain
Expertise
• Flexible, transparent, and mature engagement models
• Seamless solution integration
• Certification compliance
• Robust Governance
• Strong focus on emerging technologies
• Centers of Excellence (CoEs) for technology proficiency
• Best in class technology and security infrastructure
Customer
Centricity
Investment In
Talent
• US based, IP driven organization with a digital technology focus
• Flexible engagement models with global talent
• Proven record of successful on-site, off-shore and blended
engagements
• Customized solutions and services
• High competence levels in all technologies
• Home grown algorithm for matching resources with customer’s
unique need
• Global training centers: Continuous quality improvement programs
• High retention rates
Higher
Customer
Satisfaction
Excelling
Employees
Project
Certainty
Highest ROI
and Value

39. 39
Contact Us
3
USA
New Jersey
Marlabs Inc. (Global Headquarters)
One Corporate Place South, Floor 3,
Piscataway NJ 08854 - 6116
Tel: +1 (732) 694 1000
Fax: +1 (732) 465 0100
Email: contact@marlabs.com
India
Bangalore
Marlabs Software (P) Ltd.
Bagmane World Technology Center,
14th Floor, Citrine Block - 4,
Marathahalli Outer Ring Road, Mahadevapura,
Bangalore – 560 048
Tel: +91 (80) 67229400/700
Email: contact@marlabs.com
Canada
Marlabs Canada Incorporated
1235, Bay Street, Suite 400
Toronto Ontario M5R 3K4
Tel: +1 (416) 934 5005
Email: contact@marlabs.com
Mysore
Marlabs Software (P) Ltd.
# 462, A & B Block, Udayaravi Road,
Kuvempunagar,
Mysore - 570023
Tel: +91 (821) 4000200
Email: contact@marlabs.com
Marlabs Software (P) Ltd.
# 469, A & B Block,
Udayaravi Road, Kuvempunagar,
Mysore - 570023
Tel: +91 (821) 4191450
Email: contact@marlabs.com
Mexico
Marlabs Technology Services
Av. Patriotismo 229 Piso 8
Col. San Pedro de los Pinos
Mexico, D. F. C. P. 03800
Tel: +1 (732) 694 1000 ext.6011
Email: contact@marlabs.com
Kochi
Marlabs Software (P) Ltd.
"Athulya", 2nd Floor, Infopark
Kusumagiri P.O. Kakkanad
Kochi - 682 030
Email: contact@marlabs.com
Marlabs Software (P) Ltd.
Trans Asian Corporate Park,
XIV/396-C, Seaport Airport Road,
Chittethukara,Kakkanad
Kochi - 682 037
Ph: +91 (484) 6062885/886
Email: contact@marlabs.com

40. 40
THANK YOU