1. Marques Keith Johnson
E-mail Marquesjohnson79@gmail.com
Marques.Johnson@state.de.us
18 Autumnwood Court
Dover, DE 19904
Home 302-734-7497
Cell 302-359-8175
PROFESSIONAL PROFILE
Dependable, result oriented professional committed to excellence, who enjoys working
independently as well as a part of team “get the job done.” Creative thinker, i.e., Designed and
presented Power Point Presentation on “The History, Success, and Business Practices of Reebok.
E D U C ATI ON
2005-2009 Wilmington College Dover, DE
Major Business Management
2001 - 2005 Polytech High School Woodside, DE
Business Education High School Diploma
Technical Diploma in the field of Business Education
P R O F E S S IO NA L E X P E R I ENC E
September 2015 – Present, Operations Support Specialist Department of Insurance
Main Receptionist for Dover office:
Answer incoming calls professionally and timely, determine purpose of calls and route
accordingly.
Welcome visitors, determine nature of business, and announce visitors to appropriate personnel.
Receive mail, distribute and log (Access) appropriately and in timely manner.
Help staff with various general tasks when available.
Maintain FLEET vehicle log and conference rooms schedule (paper & Outlook).
Responsible for vending machine refund bag and liaison with vendor.
2014 – 2015, 2005-2013, Lowes Home Improvement
Customer Service Associate:
Thoroughly assist customers by answering their questions about products, services, etc.
Promptly directing customers to departments and products they are looking for.
Maintain, organize, and clean my assigned department. Answer the department phone, and
respond to customer questions.

2. Some cross training in various departments.
Assist with operating the cash registers. Copy, print, and fax documents when needed.
Use the operating system to create estimates, make sales, special order products, and set up
installs.
Assist with the training of new associates
July 2013 – April 2014 DOC Human Resources
Administrative Specialist II:
Administrative Support to HR Director, Deputy Director, Labor Relations Manager and staff.
Some to Commissioner and Bureau Chiefs.
Order Supplies, maintain grievance, discipline, pre-term, and financial files.
Manage office budget using Excel and First State Financials (FSF). (Vouchers, Super Card, etc.)
Maintain timecards and payroll for all HR employees
Use PHRST for various HR functions.
Point of Contact for office Machines.
August 2011 – July 2013 DSCYF Youth Rehabilitation Services (Juvenile Probation Office)
Operations Support Specialist:
Provide administrative support to Family Service Supervisors and staff from 3 different units.
Serve as receptionist for Juvenile Probation Office.
Answer the main telephone line for the office. Answering questions and directing to the proper
staff. Back up for phones in Milford office.
Create new client files to give to Probation Officers
Monitor the waiting area, to ensure a safe and professional environment.
Order and maintain all supplies and equipment for the unit; complete requisitions and follow
approval process.
Order supplies for various YRS offices in all of Kent County.
Maintain Probation files and various tracking logs. Perform the Expungements of files, per
request of the Court.
Perform needed tasks using the FACTS system and DELJIS.
Record and edit meeting minutes to be submitted to supervisor and sent to appropriate staff.
Sort and distribute State Mail for all divisions within the Barrett Building.
Perform Timekeeping tasks for designated merit employees on staff.
Use various office equipment to perform daily tasks.
October 2010 - August 2011 DSCYF Human Resources
Operations Support Specialist:
Provide administrative support to HR Manager and serve as receptionist for HR.
Post all vacancies in the DEL system as required by HR specialists, disposition applicants and
send letters via DEL System.
Maintain all documents on new hire drug testing, criminal background checks and
fingerprinting.
Assemble new hire paperwork once received by HR Specialists.
Order and maintain all supplies and equipment for the unit; complete requisitions and follow

3. approval process.
Maintain HR files and tracking logs.
Provide backup coverage for the DSCYF Admin Building front desk.
Handle incoming and outgoing mail for HR
Complete special projects as assigned.
Send meeting notifications as requested by HR Manager.
Recently trained how to use video conferencing.
Use various office equipment to perform daily tasks.
S KI L L S
Proficient in Microsoft Word, Excel, Power Point, Entry-Level Spanish
RE F E RE N C ES
Larry Brokenbrough, 302-736-0376
Richard Callahan, 821 Silverlake Blvd, Suite 101 Dover, DE 19901 302-526-5620
Dawn Hollinger, 555 East Lockerman St, Dover, DE, 19901 302-739-4235
Vernon Collins, 5 Freedom Drive, Dover, De 19904 302-531-5095