Personal Information
Entreprise/Lieu de travail
Phoenix, Arizona Area United States
Profession
President at INTERPROM | Coach | Consultant | Executive Advisor | Trainer | Auditor | ISO/IEC 20000
Secteur d’activité
Technology / Software / Internet
Site Web
www.interpromusa.com
À propos
I am a coach, consultant, speaker, author, advisor, trainer and auditor, specialized in areas including service management, information security management, organizational change management, governance, risk management, business continuity management and business relationship management.
I have helped elevating 100s of organizations’ service quality levels, business relationship maturity, business and process performance, and increased their levels of effectiveness and efficiencies enabling their business success and growth.
I am coaching, mentoring and advising C-levels of multi-billion dollar companies in their quest for results beating market and customer expectations.
Mots-clés
certification
service management
service improvement
training
iso/iec 20000
service design
itil
process
management
culture
education and training
best practices
iso/iec 27001
customer experience
customer service
change management
emergency incidents
business disruptions
bcms
business continuity
iso 22301
digital transformation
process improvement
itsm
cbrm
value
business relationship management
brm
brmp
compliance
fitsm
transformation
iso/iec 20000 foundation
audit
iso/iec 27001 foundation
email
social networking
application
infrastructure
information technology
online shopping
online business
internet
security
information security
iso/iec 27032
cybersecurity
business plan
quality
devops
portfolio
business development
customer relationship management
risk management
Tout plus
- Présentations
- Documents
- Infographies