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Martin Hatchuel
www.thistourismweek.co.za
We Suck at collaboration
      Ron Mader - planeta.com
Which is how we developed
a tourism industry...
Which is characterised by...




•   Lack of foresight & planning
•   Insensitive development


                                   ...Fail!
•   Marginalisation, alienation
•   Massive carbon footprint
Tourists
           People traveling to
           and staying in places
           outside their usual
           environment for not
           more than one
           consecutive year for
           leisure, business and
           other purposes
           UN World Tourism
           Organisation
•   Holidaymakers
•   Businesspeople
•   Conferences
•   Events (Sport, religion, culture)
• US$ 919 billion in export
  earnings in 2010
• International tourist arrivals
  grew by more than 4% to
  980 million in 2011
When the
                                    world hurts,
                                    tourism hurts
•   Tourism grew by 7% in 2007
•   Then grew by 5% in the first half of 2008
•   Then slumped in the second half of 2008
•   And the year ended on only 2% growth
•   2009 (remember the H1N1 flu virus?) = a decline of
    4.2% to 880 million international tourists arrivals – and a
    5.7% decline in international tourism receipts
But it’s climbing back...




UNWTO: international tourist arrivals
will increase 3% - 4% in 2012...

... To... More... Than... One... Billion!...
This is gonna kill us!
Tourism
that
creates
better
places for
people to
live in,
and better
places to
visit
What’s so different about
that?
Responsible tourism is not
•   Sustainable tourism
•   Eco-tourism
•   Green tourism
•   Natural environments tourism
•   Cultural tourism
•   Heritage tourism
•   Niche tourism
•   Township tourism
•   Sports tourism
... It’s all of the above - and more



It’s about
the legacies
and consequences
of tourism
It generates
• Respect for local cultures
• Support for social development
• Respect for the environment
Win-Win
• It benefits host communities
• It benefits visitors
Where does


             come from?
The Cape Town Declaration on Responsible Tourism
•   2002 Johannesburg World Summit on Sustainable
    Development lead to the
•   Cape Town Conference on Responsible Tourism in
    Destinations
•   280 delegates from 20 countries
•   Created a movement: Do what you can to make tourism
    work for everyone, and for the environment
Responsible Tourism in Destinations Conferences

                                •   The Kerala Declaration on
                                    the roles of stakeholders
                                    (2008)
                                •   The Belize Declaration on
                                    cruising, second homes,
                                    climate change, local
                                    economic development and
                                    tourism's impacts in the
                                    coastal zone (2009)
                                •   Oman 2010
                                •   Canada 2011
                                •   Brazil May 2012
The Cape Town Declaration
    Responsible Tourism:
•   Minimises negative impacts
•   Generates economic benefits
•   Enhances the well-being of host communities
•   Improves working conditions and
•   Improves access to the industry
The Cape Town Declaration
    Responsible Tourism:




•    Involves locals in decision making
•    Conserves natural and cultural heritage and diversity
The Cape Town Declaration

Responsible Tourism:

•   Tourists enjoy themselves more
    through meaningful connections
    with local people
•   Provides access for the physically
    challenged
•   Culturally sensitive
•   Engenders respect between
    tourists and hosts
•   Builds local pride and confidence
Triple bottom line:
Economic Responsibility
Triple bottom line:
Social Responsibility
Triple bottom line:
Environmental Responsibility
So
how do we
  do it?
Educate
Collaborate
Globalise yourself
Ron Mader
Gamefication on
            Ron Mader
Do what you love
             Ron Mader
Preach
What
You
Practice
Ron Mader
Small is beautiful
              Ron Mader
Think Big
       Ron Mader
Plan sensibly & sensitively
Ron Mader:

Mzansi leads the way


              Shosholoza!
                Let’s play this game!
Uthando (Love) South Africa - Cape Town
•   Aims to help community development projects in South Africa.
•   Authentic, uplifting, fun, inspirational, interactive and meaningful
    experiences in the townships

    www.uthandosa.org
Coffeebeans Routes - Cape Town
•   Contemporary, urban, African experiences that offer travellers deep
    insights into the city
•   Cape Town Jazz Safari
•   Township Futures (what if townships were the centre of Cape Town?)
•   Cape Town Fashion Route
•   Cape Town Beer Route
•   Cape Town Cuisine Route
•   www.coffeebeansroutes.com/
Oyster Bay Reserve - Mossel Bay
•   Community Reserve
•   Guides - bird hides - worm farms - bees - fynbos
•   Mossel Bay Environmental Partnership
         “Learn – Protect – Conserve”
•   Environmental internships
•   Protection and conservation projects
•   Community outreach and empowerment through education
•   www.mep.org.za - www.oysterbayreserve.co.za
Oceans - Mossel Bay
•   Research
•   Internships
•   Volunteer programmes
•   www.oceans-research.com
Llewellyn Whittaker’s
Waves S’cool of Surfing - Mossel Bay
•   International surf champion
•   Surf tours
•   Surfing development
•   Teaching, motivation & encouragement
•   www.wavesschoolofsurfing.com
Living Local - Knysna
•   Culture is learned
•   You have to participate
•   There’s very little benefit in being a spectator
•   Knysna Homestays
•   Yiza Sifunde (“Let us learn”) Tourism Route - a combined effort
    between nine schools
•   Yiza Sifunde! Let us learn! - about our community, our heritage, and
    ourselves
•   www.knysnalivinglocal.co.za
Stormsriver Adventures Tsitsikamma Canopy Tours
Stormsriver Village
•   Job creation and skills development
•   800 community members trained since 1998
•   School feeding scheme
•   Animal education and welfare programme
•   HIV/AIDS Education and Awareness - ‘We Care’ and ‘I know’
•   Mentoring and active support for micro enterprises.
•   Support for improved education and health standards
•   Supports and sponsors sports development
•   www.stormsriver.com
Face Adrenalin - Bloukrans Bungy
•   10.9% of turnover (increasing annually by 0.3%) to the
    Tsitsikamma Forest Village Trust.
•   On a R690 jump this = R75,21
•   R14,000,000 since 1998
•   www.faceadrenalin.com
Calabash Tours - Port Elizabeth
•   Created for tourists who want to meet the locals and experience true
    urban Africa.
•   Real City Tours
•   Shebeen Tours
•   Calabash Trust
•   www.calabashtours.co.za
But beware!




Here be dragons!
Governments want results
Expectations
Proceed
With
Caution
Market research
If you build it will they come?
Integrated tourism, economic, and spatial
planning is the key to unlocking the potential
         of tourism in destinations
Responsible tourism means
successful social development
To transition from business as usual is a
    matter of will. With the right vision,
 planning and collaboration around ideas
that provide genuine win-win-win outcomes,
               we all benefit.
                 – Tom Walter
Enkosi - Thank you
Tweeples & Facebookers                Ron Mader - Planeta.com

Ron Mader @Ronmader
Joey L Defrancesco @Joeyquits
Responsible Capetown @Respcpt
Tourism Geographies @Tourismjournal
Responsible Tourism @Respontour
Paul Miedema @Paulmiedema1
Mynatour @My_Natour
Ethan Gelber @Thetravelword
Climatesmartct @Climatesmartct
Responsible Travel @R_Travel
Catherine Mack @Catherinemack
Etourism @Etourismforum
Coffeebeans Routes @Coffeebeansrout
Kurt Ackermann @Kurt_A
Skye Grove @Skyegrove
Ivisitorguide @Ivisitorguide
About the fonts
All the fancy fonts in this presentation were designed by Jo Taylor
                     graphicriver.net/user/joiaco


                        Qirkus
                        Qirlycues
                         Qixstix
                          Qokijo
                      Qranklestein
                        Quikhand
                           jotaylor.me
Sala kakuhle
Goodbye - stay well
   Martin Hatchuel
www.thistourismweek.co.za
                   March 12

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Responsible Tourism for the Tourism Industry M Hatchuel 2012

  • 2. We Suck at collaboration Ron Mader - planeta.com
  • 3. Which is how we developed a tourism industry...
  • 4. Which is characterised by... • Lack of foresight & planning • Insensitive development ...Fail! • Marginalisation, alienation • Massive carbon footprint
  • 5. Tourists People traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes UN World Tourism Organisation
  • 6. Holidaymakers • Businesspeople • Conferences • Events (Sport, religion, culture)
  • 7. • US$ 919 billion in export earnings in 2010 • International tourist arrivals grew by more than 4% to 980 million in 2011
  • 8. When the world hurts, tourism hurts • Tourism grew by 7% in 2007 • Then grew by 5% in the first half of 2008 • Then slumped in the second half of 2008 • And the year ended on only 2% growth • 2009 (remember the H1N1 flu virus?) = a decline of 4.2% to 880 million international tourists arrivals – and a 5.7% decline in international tourism receipts
  • 9. But it’s climbing back... UNWTO: international tourist arrivals will increase 3% - 4% in 2012... ... To... More... Than... One... Billion!...
  • 10.
  • 11. This is gonna kill us!
  • 12.
  • 14. What’s so different about that?
  • 15. Responsible tourism is not • Sustainable tourism • Eco-tourism • Green tourism • Natural environments tourism • Cultural tourism • Heritage tourism • Niche tourism • Township tourism • Sports tourism
  • 16. ... It’s all of the above - and more It’s about the legacies and consequences of tourism
  • 17. It generates • Respect for local cultures • Support for social development • Respect for the environment
  • 18. Win-Win • It benefits host communities • It benefits visitors
  • 19. Where does come from?
  • 20. The Cape Town Declaration on Responsible Tourism • 2002 Johannesburg World Summit on Sustainable Development lead to the • Cape Town Conference on Responsible Tourism in Destinations • 280 delegates from 20 countries • Created a movement: Do what you can to make tourism work for everyone, and for the environment
  • 21. Responsible Tourism in Destinations Conferences • The Kerala Declaration on the roles of stakeholders (2008) • The Belize Declaration on cruising, second homes, climate change, local economic development and tourism's impacts in the coastal zone (2009) • Oman 2010 • Canada 2011 • Brazil May 2012
  • 22. The Cape Town Declaration Responsible Tourism: • Minimises negative impacts • Generates economic benefits • Enhances the well-being of host communities • Improves working conditions and • Improves access to the industry
  • 23. The Cape Town Declaration Responsible Tourism: • Involves locals in decision making • Conserves natural and cultural heritage and diversity
  • 24. The Cape Town Declaration Responsible Tourism: • Tourists enjoy themselves more through meaningful connections with local people • Provides access for the physically challenged • Culturally sensitive • Engenders respect between tourists and hosts • Builds local pride and confidence
  • 26. Triple bottom line: Social Responsibility
  • 28. So how do we do it?
  • 32. Gamefication on Ron Mader
  • 33. Do what you love Ron Mader
  • 35. Small is beautiful Ron Mader
  • 36. Think Big Ron Mader
  • 37. Plan sensibly & sensitively
  • 38. Ron Mader: Mzansi leads the way Shosholoza! Let’s play this game!
  • 39. Uthando (Love) South Africa - Cape Town • Aims to help community development projects in South Africa. • Authentic, uplifting, fun, inspirational, interactive and meaningful experiences in the townships www.uthandosa.org
  • 40. Coffeebeans Routes - Cape Town • Contemporary, urban, African experiences that offer travellers deep insights into the city • Cape Town Jazz Safari • Township Futures (what if townships were the centre of Cape Town?) • Cape Town Fashion Route • Cape Town Beer Route • Cape Town Cuisine Route • www.coffeebeansroutes.com/
  • 41. Oyster Bay Reserve - Mossel Bay • Community Reserve • Guides - bird hides - worm farms - bees - fynbos • Mossel Bay Environmental Partnership “Learn – Protect – Conserve” • Environmental internships • Protection and conservation projects • Community outreach and empowerment through education • www.mep.org.za - www.oysterbayreserve.co.za
  • 42. Oceans - Mossel Bay • Research • Internships • Volunteer programmes • www.oceans-research.com
  • 43. Llewellyn Whittaker’s Waves S’cool of Surfing - Mossel Bay • International surf champion • Surf tours • Surfing development • Teaching, motivation & encouragement • www.wavesschoolofsurfing.com
  • 44. Living Local - Knysna • Culture is learned • You have to participate • There’s very little benefit in being a spectator • Knysna Homestays • Yiza Sifunde (“Let us learn”) Tourism Route - a combined effort between nine schools • Yiza Sifunde! Let us learn! - about our community, our heritage, and ourselves • www.knysnalivinglocal.co.za
  • 45. Stormsriver Adventures Tsitsikamma Canopy Tours Stormsriver Village • Job creation and skills development • 800 community members trained since 1998 • School feeding scheme • Animal education and welfare programme • HIV/AIDS Education and Awareness - ‘We Care’ and ‘I know’ • Mentoring and active support for micro enterprises. • Support for improved education and health standards • Supports and sponsors sports development • www.stormsriver.com
  • 46. Face Adrenalin - Bloukrans Bungy • 10.9% of turnover (increasing annually by 0.3%) to the Tsitsikamma Forest Village Trust. • On a R690 jump this = R75,21 • R14,000,000 since 1998 • www.faceadrenalin.com
  • 47. Calabash Tours - Port Elizabeth • Created for tourists who want to meet the locals and experience true urban Africa. • Real City Tours • Shebeen Tours • Calabash Trust • www.calabashtours.co.za
  • 52. Market research If you build it will they come?
  • 53. Integrated tourism, economic, and spatial planning is the key to unlocking the potential of tourism in destinations
  • 55. To transition from business as usual is a matter of will. With the right vision, planning and collaboration around ideas that provide genuine win-win-win outcomes, we all benefit. – Tom Walter
  • 56. Enkosi - Thank you Tweeples & Facebookers Ron Mader - Planeta.com Ron Mader @Ronmader Joey L Defrancesco @Joeyquits Responsible Capetown @Respcpt Tourism Geographies @Tourismjournal Responsible Tourism @Respontour Paul Miedema @Paulmiedema1 Mynatour @My_Natour Ethan Gelber @Thetravelword Climatesmartct @Climatesmartct Responsible Travel @R_Travel Catherine Mack @Catherinemack Etourism @Etourismforum Coffeebeans Routes @Coffeebeansrout Kurt Ackermann @Kurt_A Skye Grove @Skyegrove Ivisitorguide @Ivisitorguide
  • 57. About the fonts All the fancy fonts in this presentation were designed by Jo Taylor graphicriver.net/user/joiaco Qirkus Qirlycues Qixstix Qokijo Qranklestein Quikhand jotaylor.me
  • 58. Sala kakuhle Goodbye - stay well Martin Hatchuel www.thistourismweek.co.za March 12