1. MARY McGLOIN
Represented by Creative Circle 212-777-8001
Senior Quality Assurance Engineer
Expert in Manual Testing | Project Management Experience | Producing Experience | Customer
Support Experience
• Senior QA Engineer with full platform development lifecycle experience in both Waterfall and
Agile methodologies, including designing, developing and implementing test plans, test cases
and test processes, including designing the implementation of JIRA, and managing a small
team.
• Qualifications include seventeen years of QA software testing experience over a wide
array of industries from AdTech and Social Networking and Media to Education, Science and
Entertainment. Cross-platform skills in Windows, Mac, and mobile devices.
• Unique Background including holding an MFA degree in Acting working as a professional
actress, allowing for the ability to really step into the shoes of the user and test from another’s
perspective as well as communicate with diverse groups through excellent communication
skills, teaching/training and tech writing experience and the ability to see a project from
inception to completion on a timeline through experience as a theatre and digital video
producer.
Skills Summary
Quality Assurance Project Management Producing
Advising on product
specifications from a user
perspective throughout planning
and development.
Communicating with
diverse teams to keep the
project moving forward.
Triaging bugs for priority for
fixing.
Creating a vision and
assembling a team. Including
story development, writing,
researching/sourcing,
casting/hiring, and networking.
Writing comprehensive test
cases, ad hoc testing,
regression/negative testing.
Creating detailed, step-by-step,
reproducible bug reports.
Designing issue
management system
workflows. Training the
team on the system.
Creating documentation.
Keeping a timeline, creating and
monitoring a budget, delegating
responsibilities, PR, Social
Media management, asset
management and Web Content
Management.
Tirelessly fighting for the needs
of the user while keeping in
mind business goals.
Delivering product on a
timeline, regularly updating
the status of the project.
Coordinating a project from pre-
planning through production and
delivery.
Selected Professional Experience
2010-2016 Senior Quality Assurance Engineer, Tremor Video, New York, NY
Tremor Video is an online video advertising company working with both Advertisers and Publishers
in the AdTech space.

2. • Working in both Waterfall, Agile, and Agile Scrum environment with distributed teams
• Developing detailed, step by step test cases from story requirements
• Advising product and dev on product specifications from a QA and User perspective
• Following test plans, executing test cases, testing different ad formats in different players
• Creating detailed, step by step reproducible bug reports
• Testing Ad Tags for viewability and other metrics both mobile and desktop testing
• Experience testing banner ads, rich media ads, flash ads, html5 ads, native ads, and video
ads
• Testing the DSP Platform end to end
• Using SQL, Charles, Analytics and browser developer tools to confirm test case data
2010 Contract Quality Assurance Specialist, Creative Circle, New York, NY
Creative Circle is a specialized staffing agency.
• Contract QA work at Lollipop, Major League Soccer through Rocket Fuel and on the
NextContenders.com site at Momentum
2006-2008 Quality Assurance Manager, Tagged, San Francisco, CA
Tagged is a social networking platform, similar to Facebook. They are now called if(we).
• Creating a QA process for Tagged
• Running the QA department and communicating between different groups while training and
managing 2 other QA Engineers
• Project Managing the QA process
• Working in a Waterfall Software Development Process
• Analyzing technical and design specifications to determine the best course of action for
testing
• Creating detailed, step by step test cases and step by step reproducible bug reports
• Verified and tested user reported bugs
• Worked closely with Customer Service to ensure we were serving our users needs
• Setting up JIRA for the company and creating detailed User and Administrator Guides for
JIRA
2005-2006 Quality Assurance Engineer, Tribe Networks, San Francisco, CA
Tribe.net is a social networking platform, similar to Facebook.
• Analyzing technical and design specifications to determine the best course of action for
testing
• Creating detailed, step by step reproducible bug reports
• Answering user questions online and verified and tested user reported bugs
2005 Contract Customer Delight Specialist, Posit Science, San Francisco, CA
Posit Science is a neuroscience company helping people with their memory through software.
• Set up CRM (Customer Relationship Management) System for the Customer Delight
department
• Documented CRM system user and administrator guides for the system
• Created Customer Delight process documentation
• Assisted customers online and on the phone with the HiFi program
2003 Associate Producer/Writer/Editor/Customer Service, LeapFrog, Emeryville, CA
LeapFrog is an educational toy company.
• Developed relational database for iQuest Customer Service
• Created user and administrator guides for iQuest Customer Service database
• Wrote and edited Math, Science, and Social Studies chapter outlines for iQuest product
• Developed and documented guidelines to train Editors for the iQuest product
• Wrote Customer Service emails for iQuest

3. 2001-2001 Software Test Engineer, Securant Technologies, San Francisco, CA
Securant Technologies was bought by RSA and was an online security company.
• Analyzed technical and design specifications to determine the best course of action for
testing
• Created detailed, step by step reproducible bug reports
1999-2001 Quality Assurance Engineer, Warranty Now, San Francisco, CA
Warranty Now was an ecommerce site connecting users and manufacturers with a place to house
their warranties.
• Interfaced with Marketing and Engineering design teams and documents to produce
comprehensive user guides and online help content for various web-based applications
produced by the company.
• Analyzed technical specifications for online products to determine the best course of action
for testing
• Created Quality Assurance position and process for company. Activities included learning
and implementing PVCS Tracker 6.6, Issue Management/Bug Tracking Software for entire
company. Designed, setup, wrote administrative and user guides, and trained approximately
25 users. Resulting in a repeatable Quality Assurance process allowing for a smoother
project development life cycle.
OTHER EXPERIENCE:
Tech Bettys New York Co-Creator/Writer/Producer/Actor 2014-present
Goodly Rotten Apple Prod. New York Producer/Performer/Owner 2012-present
Crystal Springs Uplands School Hillsborough Director/Acting Teacher 2003, 2004, 2005
The Theatre Project San Francisco Artistic Director/Producer 2004-2008
Looksmart San Francisco OSR Contractor 2003
California Theatre Center Sunnyvale Performer/Instructor 2002-03, 1997-98
Chicago Tribune HF Chicago Proofreader 1998
SF Shakespeare Festival San Francisco Camp Mgr/Teacher 1995, 1998
KCSB & KJUC Santa Barbara Disc Jockey 1991-1994
The Argus Courier Petaluma Columnist 1991
EDUCATION:
The Shakespeare Theatre’s Academy for Classical Acting at GWU M.F.A. Classical Acting 2009
University of California, Santa Barbara B.A. in Dramatic Art 1995
Fundamentals of Technical Writing Course through City College of San Francisco
FCC Radio Operator's Permit KJUC (Cable) and KCSB 91.9 FM Santa Barbara, CA
Licensed Mixologist International Bartender's School Hawthorne, CA
SPECIAL SKILLS: Operating Systems: Windows, Mac, Mobile Web Tools: Text Pad, Charles,
WordPress Social Media: Tumblr, Twitter, Facebook, Yelp, Pinterest, Instagram Database Tools:
MySQL, Toad, Microsoft Access Quality Assurance: JIRA, Rally, PVCS Tracker 6.6, XML Spy 3.0,
Astra Quick Test, Roundup Productivity Tools: Salesforce, MS Office, Some Experience with: HTML,
Solaris 2.6, MSDOS, Unix, Photoshop, Gimp, Visio, Seashore