1. MARYLOU HARTMAN
1535 Blanding Blvd. Apt. 701
Middleburg, FL 32068
Phone: 904-214-3240 Home
904-910-3243 Cell
dayhart@bellsouth.net
Objective
To obtain employment as a travel agent.
Ability Summary
Highly experienced travel agent with over 30 years of experience conversing with customers,
computing cost of travel and accommodations, and booking transportation and hotel reservations.
Self-motivated individual adept at prioritizing and completing tasks to meet customers' needs.
Employment History
Vacation Consultant, Tour Department
10/2013 - 02/2016 American Express Travel Jacksonville, FL
• Collect payment for transportation and accommodations from customer.
• Converse with customer to determine destination, mode of transportation, travel dates,
financial considerations, and accommodations required.
• Compute cost of travel and accommodations, using calculator, computer to quote package
tour's costs.
• Book transportation and hotel reservations, using computer terminal or telephone.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives
offered by various travel carriers.
Destination Coordinator, Tour Department
08/2006 - 10/2013 American Express Travel Jacksonville, FL
• Taking inbound calls from card members to discuss options for vacation packages with open
ending questions.
• Determine destination, modes of transportation, travel dates then transfer them to a vacation
specialist who would make the arrangements.
• May assist in resolving clients' travel problems.
Corporate Travel Specialist, Deloitte Account
11/2003 - 08/2006 BCD Travel Jacksonville, FL
• Book transportation and hotel reservations, using computer terminal or telephone.
• Plan, describe, arrange, and sell itinerary using promotional travel incentives offered by various
travel carriers.
• Update travel profiles as needed, and when needed advise foreign country regulations.

2. • Print or request transportation carrier tickets, using computer printer system or system link to
travel carrier.
Corporate Travel Counselor
10/2000 - 03/2002 Rosenbluth Travel Jacksonville, FL
• Converse with customer to determine destination, mode of transportation, travel dates,
financial considerations, and accommodations required.
• Compute cost of travel and accommodations, using calculator, compute computer terminal or
telephone.
• Book transportation and hotel reservations, using computer terminal or telephone.
Corporate/Leisure Travel Specialist
08/1997 - 10/2000 Carlson Wagonlit Travel Jacksonville, FL
• Collect payment for transportation and accommodations from customer.
• Converse with customer to determine destination, mode of transportation, travel dates,
financial considerations, and accommodations required.
• Compute cost of travel and accommodations, using calculator, computer, or quote package
tour's costs.
• Book transportation and hotel reservations, using computer terminal or telephone.
• Plan, describe, arrange, and sell itinerary, tour and cruise packages and promotional travel
incentives offered by various travel carriers/vendors.
Education and Training
Completion Date Issuing
Institution
Location Qualification Course of
Study
St. Petersburg
College
St.Petersburg,
FL
1 Year of College or a Technical
or Vocational School
Legal
Secretary