2. Business etiquette refers to accepted rules for behavior and communication in a professional
environment. It affects relationships between coworkers, managers and clients, which can impact the
health of an organization and its culture.
Professionalism does not mean wearing a suit or carrying a briefcase; rather, it means conducting
oneself with responsibility, integrity, accountability, and excellence . It means communicating
effectively and appropriately and always finding a way to be productive.
Business etiquettes and professionalism make a person’s reputation professional. As we know when
we are doing our jobs, meeting and communicating with the partners, customers and other
stakeholders of organization we are performing the role of ambassador. Our actions, etiquettes not
just represent ourselves but also our organization.
What are business etiquettes & professionalism?
3. Are common courtesies and good manners
a thing of the past? It’s quite possible,
according to a recent survey that explored
the topic of employee etiquette and the
frustration of leaders who are struggling
to manage this common workplace issue.
Cost of poor business communication can
be from embarrassment to not winning
your client trust, not getting onto their
professional standards to losing business
Cost Of Poor Business Etiquettes
4. Business etiquette is important because it creates
a professional, mutually respectful atmosphere
and improves communication, which helps an
office serve as a productive place. People feel
better about their jobs when they feel respected,
and that translates into better customer
relationships as well.
5. Interview Etiquettes
• Be on time.
• have patience while in waiting room.
• Dress professionally.
• Prepare well.
• Get your documents reorganized in a
• Update your CV before interview.
• Review your CV before interview.
• While interviewing in job fair be positive,
humble, try to make a good connection
by following up on linked in or getting
the business card of interviewer.
• If interviewing on telephone focus on
interview and don’t multitask.
• while on video interview sit on decent,
cleaned place and neutral background.
• Make sure there is no noise, glare or
• Follow up with a thank you note.
6. Planning and attending business meeting
Determine the goal and if it requires a
Choose a format.
Create a preliminary agenda.
Set and fill roles.
Choose a place and time.
Invite your team.
Solicit advice and opinions.
Finalize the agenda and send out
Be punctual. Arrive on time.
Turn off smartphones, pagers, and
Keep a focused attitude.
Dress accordingly if going on a
business lunch or dinner.
7. Electronic Etiquettes
1.Be concise and to the point.
Choose the electronic medium
according to the need.
Use the medium properly.
Keep in the mind the recipient
availability and time.
When in meeting try to not use
phones unless necessary, stay
focused on the person.
Use the business on social media in a
Use proper spelling, grammar &
Do not write in CAPITALS.
Use templates for frequently used
Answer all questions and pre-empt further
While answering calls for organization,
talk formally and don’t be casual.
Don’t use slangs.