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//ONCE A WINNER:

Engaging Your Customers
Outside The Casino

MASTERMINDS
//

WHAT’S IN IT FOR ME?

•	 Increase the number of people who “Like” your page
•	 Facebook = database that you can remarket to daily

•	 Collect valuable customer information
•	 Find out who your fans are
•	 Grow your email database

•	 Engage people with your property
•	 Remind people why they need to keep coming back!

MASTERMINDS
//

WHAT’S IN IT FOR ME?

•	 Increase the number of people who “Like” your page
•	 Facebook = database that you can remarket to daily

•	 Collect valuable customer information
•	 Find out who your fans are
•	 Grow your email database

•	 Engage people with your property
•	 Remind people why they need to keep coming back!

MASTERMINDS
//

WHAT’S IN IT FOR ME?

•	 Increase the number of people who “Like” your page
•	 Facebook = database that you can remarket to daily

•	 Collect valuable customer information
•	 Find out who your fans are
•	 Grow your email database

•	 Engage people with your property
•	 Remind people why they need to keep coming back!

MASTERMINDS
//CASE

STUDIES
MASTERMINDS
JUMP ON THE

// FANWAGON

MASTERMINDS
//JUMP

ON THE FANWAGON

•	 Friendly, “come as your are” atmosphere
•	 Warren the Steer
•	 Know what their fans like

MASTERMINDS
//JUMP

ON THE FANWAGON

•	 Friendly, “come as your are” atmosphere
•	 Warren the Steer
•	 Know what their fans like

MASTERMINDS
//JUMP

ON THE FANWAGON - GOALS

•	 Increase number of “Likes” on their page
•	 Collect fan information
•	 Increase engagement
MASTERMINDS
//JUMP

ON THE FANWAGON HOW IT WORKED

•	 “Like” the page
•	 Tiered giveaway
•	 More Likes =
	 Better Prizes

MASTERMINDS
//JUMP

ON THE FANWAGON WHAT THEY GAVE AWAY
•	 100 Pies
•	 50 Buffets
•	 25 Slot Play
	Vouchers
•	 10 Dinners
	 for Two
•	 1 VIP Package

MASTERMINDS
//JUMP

ON THE FANWAGON HOW THEY PROMOTED IT
•	 Website
•	 Eblast
•	 FB Ads
•	 Dedicated Postcard
•	 On-property Scenes
•	 Outdoor
•	 Frequent FB Posts
MASTERMINDS
//JUMP

ON THE FANWAGON HOW IT DID
•	 Reached 3,000 “Likes”
in just over one month
•	  an Jump on the
R
Fanwagon II
•	  ot to 7,000 “Likes”
G
in less than one month
•	  ustomer feedback was
C
overwhelmingly positive

MASTERMINDS
//JUMP

ON THE FANWAGON WHY IT’S GREAT

•	 Tied the promo
	 into their brand
	voice

•	 Generated lots of
	 buzz and excitement
	 on their page

•	 Low barrier
	 to entry

•	 Encouraged sharing
MASTERMINDS
HOLLYWOOD

//PREMIERE

MASTERMINDS
// HOLLYWOOD

PREMIERE - GOALS

•	 Generate buzz about their grand opening
•	 Increase number of “Likes” on their page
MASTERMINDS
// HOLLYWOOD

PREMIERE - HOW IT WORKED
•	“Like” the page
•	Answer the question:
What are you looking
forward to most about
Hollywood Casino?
•	Answers were displayed
on the app for all to see
•	The best entries were
featured in posts on
their page
MASTERMINDS
// HOLLYWOOD

PREMIERE WHAT THEY GAVE AWAY

•	 Grand Opening Passes
•	 Dinner at the Steakhouse
•	 VIP Passes to the
	 NASCAR 	Meet ‘n’ Greet

MASTERMINDS
// HOLLYWOOD

PREMIERE HOW THEY PROMOTED IT

•	 Featured on Website
•	 Frequent FB Posts

MASTERMINDS
// HOLLYWOOD

PREMIERE - WHY IT’S GREAT
•	 Got fans talking
	 and thinking
	 about Hollywood
•	 Created shareable,
	user-generated
	 content for Facebook
•	 Had a very relevant
	 prize 	for the audience
	 and for the promo

MASTERMINDS
ELVIS THE KING IS IN THE BUILDING

//PHOTO

™

CONTEST

MASTERMINDS
// ELVIS THE

KING™ - GOALS

•	 Generate buzz about
	 the exclusive launch of
	 Elvis the King™
•	 Invite trial by new players
•	 Drive incremental trips
	 to properties

•	 Drive incremental play
•	 Drive new mychoice® 	
	 players club sign-ups
•	 Increase number of
	 “Likes” on their pages
MASTERMINDS
// ELVIS THE

KING™ - HOW IT WORKED
•	 Snap a photo with the Elvis
	 standee located on property
•	 “Like” the page
•	 Submit your photo
•	 Get friends to vote
•	 Some apps also included an
	 exclusive slot play offer

MASTERMINDS
// ELVIS THE

KING™ - WHAT THEY GAVE AWAY

MASTERMINDS
//ELVIS THE

KING™ - HOW THEY PROMOTED IT
•	 Elvis “Sightings”
	 Facebook posts
•	 Database mailer
	inclusion
•	 Eblast
•	 On-property poster
•	 Digital signage
•	 Billboard
MASTERMINDS
// ELVIS THE

KING™ - WHY IT’S GREAT
•	 Got fans talking and
	 thinking about Elvis the
	King™ slot machines
	 in a fun way
•	 Created shareable,
	 user-generated content
	 for Facebook
•	 Had a very relevant prize
	 for the audience and for
	 the promo
•	 Coin-in on the Elvis the 		
	King™ slot machines was 	
	 up to 50% higher than		
	 the casino floor average
MASTERMINDS
//KEY TAKEAWAYS
•	 Use promotions to get
	 people talking
•	 Use apps
•	 Know your brand and
	 your customer
•	 Choose an appropriate
	 barrier to entry
•	 Promotion, promotion,
	promotion!
MASTERMINDS
//KEY TAKEAWAYS
•	 Use promotions to get
	 people talking
•	 Use apps
•	 Know your brand and
	 your customer
•	 Choose an appropriate
	 barrier to entry
•	 Promotion, promotion,
	promotion!
MASTERMINDS
//KEY TAKEAWAYS
•	 Use promotions to get
	 people talking
•	 Use apps
•	 Know your brand and
	 your customer
•	 Choose an appropriate
	 barrier to entry
•	 Promotion, promotion,
	promotion!
MASTERMINDS
//KEY TAKEAWAYS
•	 Use promotions to get
	 people talking
•	 Use apps
•	 Know your brand and
	 your customer
•	 Choose an appropriate
	 barrier to entry
•	 Promotion, promotion,
	promotion!
MASTERMINDS
//KEY TAKEAWAYS
•	 Use promotions to get
	 people talking
•	 Use apps
•	 Know your brand and
	 your customer
•	 Choose an appropriate
	 barrier to entry
•	 Promotion, promotion,
	promotion!
MASTERMINDS
//QUESTIONS?

MASTERMINDS
//ONCE A WINNER:

Engaging Your Customers
Outside The Casino

MASTERMINDS

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Once A Winner - Engaging Your Customers Outside the Casino

  • 1. //ONCE A WINNER: Engaging Your Customers Outside The Casino MASTERMINDS
  • 2. // WHAT’S IN IT FOR ME? • Increase the number of people who “Like” your page • Facebook = database that you can remarket to daily • Collect valuable customer information • Find out who your fans are • Grow your email database • Engage people with your property • Remind people why they need to keep coming back! MASTERMINDS
  • 3. // WHAT’S IN IT FOR ME? • Increase the number of people who “Like” your page • Facebook = database that you can remarket to daily • Collect valuable customer information • Find out who your fans are • Grow your email database • Engage people with your property • Remind people why they need to keep coming back! MASTERMINDS
  • 4. // WHAT’S IN IT FOR ME? • Increase the number of people who “Like” your page • Facebook = database that you can remarket to daily • Collect valuable customer information • Find out who your fans are • Grow your email database • Engage people with your property • Remind people why they need to keep coming back! MASTERMINDS
  • 6. JUMP ON THE // FANWAGON MASTERMINDS
  • 7. //JUMP ON THE FANWAGON • Friendly, “come as your are” atmosphere • Warren the Steer • Know what their fans like MASTERMINDS
  • 8. //JUMP ON THE FANWAGON • Friendly, “come as your are” atmosphere • Warren the Steer • Know what their fans like MASTERMINDS
  • 9. //JUMP ON THE FANWAGON - GOALS • Increase number of “Likes” on their page • Collect fan information • Increase engagement MASTERMINDS
  • 10. //JUMP ON THE FANWAGON HOW IT WORKED • “Like” the page • Tiered giveaway • More Likes = Better Prizes MASTERMINDS
  • 11. //JUMP ON THE FANWAGON WHAT THEY GAVE AWAY • 100 Pies • 50 Buffets • 25 Slot Play Vouchers • 10 Dinners for Two • 1 VIP Package MASTERMINDS
  • 12. //JUMP ON THE FANWAGON HOW THEY PROMOTED IT • Website • Eblast • FB Ads • Dedicated Postcard • On-property Scenes • Outdoor • Frequent FB Posts MASTERMINDS
  • 13. //JUMP ON THE FANWAGON HOW IT DID • Reached 3,000 “Likes” in just over one month • an Jump on the R Fanwagon II • ot to 7,000 “Likes” G in less than one month • ustomer feedback was C overwhelmingly positive MASTERMINDS
  • 14. //JUMP ON THE FANWAGON WHY IT’S GREAT • Tied the promo into their brand voice • Generated lots of buzz and excitement on their page • Low barrier to entry • Encouraged sharing MASTERMINDS
  • 16. // HOLLYWOOD PREMIERE - GOALS • Generate buzz about their grand opening • Increase number of “Likes” on their page MASTERMINDS
  • 17. // HOLLYWOOD PREMIERE - HOW IT WORKED • “Like” the page • Answer the question: What are you looking forward to most about Hollywood Casino? • Answers were displayed on the app for all to see • The best entries were featured in posts on their page MASTERMINDS
  • 18. // HOLLYWOOD PREMIERE WHAT THEY GAVE AWAY • Grand Opening Passes • Dinner at the Steakhouse • VIP Passes to the NASCAR Meet ‘n’ Greet MASTERMINDS
  • 19. // HOLLYWOOD PREMIERE HOW THEY PROMOTED IT • Featured on Website • Frequent FB Posts MASTERMINDS
  • 20. // HOLLYWOOD PREMIERE - WHY IT’S GREAT • Got fans talking and thinking about Hollywood • Created shareable, user-generated content for Facebook • Had a very relevant prize for the audience and for the promo MASTERMINDS
  • 21. ELVIS THE KING IS IN THE BUILDING //PHOTO ™ CONTEST MASTERMINDS
  • 22. // ELVIS THE KING™ - GOALS • Generate buzz about the exclusive launch of Elvis the King™ • Invite trial by new players • Drive incremental trips to properties • Drive incremental play • Drive new mychoice® players club sign-ups • Increase number of “Likes” on their pages MASTERMINDS
  • 23. // ELVIS THE KING™ - HOW IT WORKED • Snap a photo with the Elvis standee located on property • “Like” the page • Submit your photo • Get friends to vote • Some apps also included an exclusive slot play offer MASTERMINDS
  • 24. // ELVIS THE KING™ - WHAT THEY GAVE AWAY MASTERMINDS
  • 25. //ELVIS THE KING™ - HOW THEY PROMOTED IT • Elvis “Sightings” Facebook posts • Database mailer inclusion • Eblast • On-property poster • Digital signage • Billboard MASTERMINDS
  • 26. // ELVIS THE KING™ - WHY IT’S GREAT • Got fans talking and thinking about Elvis the King™ slot machines in a fun way • Created shareable, user-generated content for Facebook • Had a very relevant prize for the audience and for the promo • Coin-in on the Elvis the King™ slot machines was up to 50% higher than the casino floor average MASTERMINDS
  • 27. //KEY TAKEAWAYS • Use promotions to get people talking • Use apps • Know your brand and your customer • Choose an appropriate barrier to entry • Promotion, promotion, promotion! MASTERMINDS
  • 28. //KEY TAKEAWAYS • Use promotions to get people talking • Use apps • Know your brand and your customer • Choose an appropriate barrier to entry • Promotion, promotion, promotion! MASTERMINDS
  • 29. //KEY TAKEAWAYS • Use promotions to get people talking • Use apps • Know your brand and your customer • Choose an appropriate barrier to entry • Promotion, promotion, promotion! MASTERMINDS
  • 30. //KEY TAKEAWAYS • Use promotions to get people talking • Use apps • Know your brand and your customer • Choose an appropriate barrier to entry • Promotion, promotion, promotion! MASTERMINDS
  • 31. //KEY TAKEAWAYS • Use promotions to get people talking • Use apps • Know your brand and your customer • Choose an appropriate barrier to entry • Promotion, promotion, promotion! MASTERMINDS
  • 33. //ONCE A WINNER: Engaging Your Customers Outside The Casino MASTERMINDS